Netflix says 'Your plan does not support streaming on this device.'
Your plan does not support streaming on this device.
Go to Your Account on netflix.com to change your plan.
This error message usually means your device needs to be updated, or that it doesn't work with ad-supported Netflix plans.
To fix the problem, follow the steps for your device.
Smart TV
This error happens if an ad-supported plan can't be used with your device.
A small percentage of devices that can play on ad-free Netflix plans can't be used with an ad-supported plan. This is because either the Netflix app or software on the device can't be updated to a version that supports ads.
You can check which Netflix plans your TV or TV-connected device supports.
To watch Netflix on this device, you'll need to change to an ad-free plan.
If you prefer to stay on your current plan, you'll need to use a different device.
Android phone or tablet
Update your Android
-
Open Settings.
-
Find System update or Software update.
-
Check for and install available updates.
-
Try Netflix again.
Update the Netflix app
If you're on your Android phone or tablet, open the Netflix page in the Play Store, then tap Update.
You can also update the Netflix app with these steps:
-
Open the Play Store app. If you don't have it, you might need to fix an issue with the Play Store.
-
In the Search bar, type "Netflix."
-
In the list, tap the Netflix app. If you can't find the Netflix app, follow the steps in this article instead.
-
Tap Update. If you don't see this option, the app is already up to date.
iPhone or iPad
Update your iOS version
Follow Apple's steps to update your device to the latest version, then try Netflix again.
Update the Netflix app
-
Go to the home screen, then tap App Store.
-
Tap Search, and enter "Netflix".
-
In the list, find and tap Netflix, then tap Update. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.
-
When the update is done, try Netflix again.
Fire TV/Stick
-
Using your Fire TV remote, press Home
. -
Select Settings
> My Fire TV > About. -
Select Check for system update or Install System Update.
Note:Multiple updates may need to be installed to reach the latest firmware version. -
Try Netflix again.
Set-top box
This error happens if an ad-supported plan can't be used with your device.
A small percentage of devices that can play on ad-free Netflix plans can't be used with an ad-supported plan. This is because either the Netflix app or software on the device can't be updated to a version that supports ads.
You can check which Netflix plans your TV or TV-connected device supports.
To watch Netflix on this device, you'll need to change to an ad-free plan.
If you prefer to stay on your current plan, you'll need to use a different device.
Windows computer
If you use a web browser:
Update your web browser
Go to Netflix supported browsers to update your web browser or get a different browser.
Update your Windows version
Update to the latest version using the links below, then try Netflix again:
If you use the Netflix app for Windows:
To watch Netflix on the Windows app, you'll need to change to an ad-free plan.
Or, to watch Netflix and stay on your current plan, you'll need a supported web browser.
Mac computer
Update your web browser
Go to Netflix supported browsers to update your web browser or get a different browser.
Update your Mac computer
Follow Apple's steps to install updates and upgrades for macOS, then try Netflix again.
Android TV
Update your Android
-
Open Settings.
-
Find System update or Software update.
-
Check for and install available updates.
-
Try Netflix again.
Update the Netflix app
If you're on your Android phone or tablet, open the Netflix page in the Play Store, then tap Update.
You can also update the Netflix app with these steps:
-
Open the Play Store app. If you don't have it, you might need to fix an issue with the Play Store.
-
In the Search bar, type "Netflix."
-
In the list, tap the Netflix app. If you can't find the Netflix app, follow the steps in this article instead.
-
Tap Update. If you don't see this option, the app is already up to date.
Blu-ray player
This error happens if an ad-supported plan can't be used with your device.
A small percentage of devices that can play on ad-free Netflix plans can't be used with an ad-supported plan. This is because either the Netflix app or software on the device can't be updated to a version that supports ads.
You can check which Netflix plans your TV or TV-connected device supports.
To watch Netflix on this device, you'll need to change to an ad-free plan.
If you prefer to stay on your current plan, you'll need to use a different device.
Apple TV
Apple TV 2 or Apple TV 3
To watch Netflix on this device, you'll need to change to an ad-free plan.
If you prefer to stay on your current plan, you'll need to use a different device.
Apple HD (4th generation) or newer
Update the Netflix app
-
From the Apple TV home screen, select the App Store.
-
From the menu at the top of the screen select Purchased.
-
Select Netflix.
-
If an update is available select Update.
-
If no update is available, continue troubleshooting below.
-
-
Try Netflix again.
Update your Apple TV
-
Go to the home screen, then select Settings.
-
Select System > Software Updates > Update Software.
-
If available, select Download and Install. If you don't see this option your device is already up to date.
-
Try Netflix again.
PlayStation 3
To watch Netflix on this device, you'll need to change to an ad-free plan.
If you prefer to stay on your current plan, you'll need to use a different device.
All other devices
We're looking into this problem. To help us investigate, contact us.