How to set or update a Netflix Household

A Netflix Household is a collection of your Netflix devices connected to the internet at the main place you watch Netflix. A Netflix Household can be set using a TV device. Devices that use your Netflix account on the same internet connection as this TV will automatically be part of your Netflix Household.

Set or update your Netflix Household

You can set or update your Netflix Household when signed into Netflix from a TV that is connected to your internet.

  1. From the Netflix homescreen on your TV, press left on your remote to open the menu.

  2. Select Get Help > Manage Netflix Household.

  3. Select Confirm Netflix Household or Update My Netflix Household.

  4. Select Send Email or Send Text. A verification link will be sent to the account email address or phone number. Verification links expire after 15 minutes. 

    If you have not added a phone number or email address to your account, you will only see one option.
  5. If you do not receive the verification link by email or text, click Resend Email or Resend Text. Or you can choose another option or select Remind Me Later

  6. Select Yes, This Was Me in the email, or tap the link in the text message, then Confirm Netflix Household or Update Netflix Household to continue. 

  7. You will see a confirmation on your TV screen and receive a confirmation email. Select Continue to Netflix to start watching.

"Internet connection” refers to your wired or wireless internet connection. If you have multiple Wi-Fi networks, we may only associate one with your Netflix Household. If you want to watch Netflix on devices that are connected to Wi-Fi networks using different ISP accounts or that have different external IP addresses, you may be asked to verify that device as part of your Netflix Household. Make sure to set or update your Netflix Household from a device that is connected to your preferred or most used internet connection.

How Netflix detects devices within a Netflix Household

We use information such as IP addresses, device IDs, and account activity to determine whether a device signed into your account is part of your Netflix Household. 

We do not collect GPS data to try to determine the precise physical location of your devices.

If a Netflix Household is not set

If a Netflix Household hasn’t been set, we will automatically set one for you based on IP address, device IDs, and account activity.

You can always update your Netflix Household from a TV by connecting to your internet and following the steps above.

Set Netflix Household without a TV

If you don’t watch Netflix on a TV or don’t have one, you do not need to set a Netflix Household for your account. 

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