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Netflix Error ui-800-4

Netflix has encountered an error. Retrying in X seconds.
Code: ui-800-4

This error happens when an issue with data stored on your device stops Netflix from playing.

To fix the problem:

  1. Select More Details on the error screen.

  2. Select Reload Netflix.

  3. Once the app reloads, try Netflix again.

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

  1. Go to the Netflix home screen and press the back button on your remote to get to the menu.

  2. If the menu is at the top: Go left to your profile icon, select Get Help, then Sign out, then select Yes.

    If the menu is on the left: At the bottom, select Get Help, then Sign out, then select Yes.

  3. Sign back in, then try Netflix again.

If your device is on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Get Help or Sign out:

  1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the menu that appears, select Sign out, Reset, or Deactivate.

If the steps above don't work, follow the steps for your device.

Reinstall the Netflix app

If you uninstall Netflix, you'll be signed out. Make sure you have your login and password ready to sign back in.

To uninstall Netflix:

  1. Press the Home  button on your Amazon Fire TV remote.

  2. Select Settings.

  3. Select Applications.

  4. Select Manage All Installed Applications.

  5. Select Netflix from the list.

  6. Select​ Uninstall, then Confirm.

To reinstall Netflix:

  1. Press the Netflix button on your Amazon Fire TV remote.

  2. Select Download.

  3. Try Netflix again.

Remove and re-add Netflix

To remove Netflix:

  1. Press Home on your Roku remote.

  2. In the list of apps on the right, scroll to the Netflix app.

  3. Press Star on your Roku remote.

  4. Select Remove app > Remove.

To add Netflix:

  1. Press the Netflix button on your Roku remote.

  2. Select Add channel > OK > Go to channel.

  3. Try Netflix again.

Contact the device manufacturer

These steps may remove apps, data, or settings saved on your device. Before you continue, make sure to have your Wi-Fi name and password and Netflix sign-in information ready.

To fix this issue, you'll need to contact the company that made your device.

When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.

  1. Update your device's firmware or software to the latest version.

  2. Restore your device to its original settings, like when you first got it.

If they can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.

Reset Samsung Smart Hub

If you're using a Samsung device, you may need to reset Samsung's Smart Hub. To get the steps to reset Smart Hub, go to Samsung's support site or contact Samsung for help.

We're looking into this problem. To help us investigate, contact us.

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