Money Heist: Ultimate Choice - Game Support

Money Heist

For them, it's a job. For you, it's personal. Join the professor's crew for one epic mission in this narrative game set in the Money Heist universe.

About the game

Platforms: Android phone & tablet, iPhone, iPad, or iPod touch

Game category: Interactive Story

Number of players: Single player

Offline play: No

Cloud saves: Yes

Content rating: See the game's app store page

Languages: English (US), French, German, Italian, Portuguese (Brazil), Spanish (Latin America), Spanish (Spain)

Developer: Boss Fight Entertainment

How to download

Requirements

To play, you’ll have to install the game on your device first. You need:

  • A compatible device:

    • Android phone or tablet running Android 8.0 or later

    • iPhone with iOS 15 or later

    • iPad with iPadOS 15 or later

  • An active Netflix subscription

  • An internet connection to download, install, and play the game

  • Enough storage space on your device


Installation

Android phones & tablets

From the Netflix app

The Netflix app includes a Mobile Games row on the home screen and a Games tab at the bottom.

  1. From the home screen in the app, swipe down to find the Mobile Games row, or tap the Games tab.

    Note:
    Not seeing the Mobile Games row or Games tab? Make sure you have the latest Netflix app version. See How to update the Netflix app on your Android device.
  2. Tap on the game, and tap Get Game. The Play Store will open.

  3. Tap Install.

    • Depending on the game and your device settings, a Permissions screen may appear. Choose Accept.

  4. The game will download and install. When complete, choose Open.

    • After a game is installed, you can open it from the Mobile Games row or Games tab in the Netflix app. You can also tap its icon on your device's home screen or in the app drawer.

  5. The game will launch. Tap the Profile icon in the game if you'd like to change to a different profile and start playing!


From the Play Store

You can also search for a game in the Google Play Store.

  1. Open the Play Store and search for the game by name or see all available Netflix games.

  2. Select the game from the search results, and tap Install.

    • Depending on the game and your device settings, a Permissions screen may appear. Choose Accept.

  3. The game will download and install. When complete, choose Open.

    • After a game is installed, you can open it from the Mobile Games row or Games tab in the Netflix app. You can also tap its icon on your device's home screen or in the app drawer.

  4. If prompted, tap Continue and then sign in using the email address and the password of your Netflix account

  5. Choose your Netflix profile and start playing!


Netflix games aren't available in Kids profiles. A game may not appear for a profile if the profile’s maturity setting is set below the maturity rating of the game, or if your device isn't compatible with the game.

iPhone or iPad

From the Netflix app

The Netflix app includes a Mobile Games row on the home screen.

  1. From the home screen in the app, swipe down to find the Mobile Games row.

    Note:
    Not seeing the Mobile Games row? Make sure you have the latest Netflix app version. See How to update the Netflix app on iPhone, iPad, or iPod touch.
  2. Tap on the game, and then tap Get Game or Play Game.

  3. Tap Get or the Cloud icon on the App Store banner.

  4. The game will download and install. When complete, tap Open.

    • After a game is installed, you can open it from the Mobile Games row in the Netflix app, or by tapping its icon on your device's home screen.

  5. The game will launch. Tap the Profile icon in the game if you'd like to change to a different profile and start playing!


From the App Store

You can also search for a game in the App Store.

  1. Open the App Store and search for the game by name or see all available Netflix games.

  2. Select the game from the search results, and tap Get or the Cloud icon.

  3. The game will download and install. When complete, tap Open.

    • After a game is installed, you can open it from the Mobile Games row in the Netflix app, or by tapping its icon on your device's home screen.

  4. If prompted to log in, tap Next and then enter your Netflix account email address and password. Select Log in.

  5. Choose your Netflix profile and start playing!


Netflix games aren't available in Kids profiles. A game may not appear for a profile if the profile’s maturity setting is set below the maturity rating of the game, or if your device isn't compatible with the game.

Gameplay questions

Stuck in the game somewhere? Wondering how something works? Have questions about in-game settings? Here are answers to common gameplay questions.

Possible spoilers below.

Customizing character

When you begin the story you can choose your character's body, name, and select pronouns. Once you begin playing, no changes can be made to the name, pronouns, or avatar.

Restart story

Restarting the story returns you to the beginning and completely resets your progress. This can be done by tapping the circular arrow button next to the Resume Story or Resume Chapter button.

Restart chapter

You can't restart a chapter after you've begun, you may only restart the story.

Unlock gallery items

Some characters have a Gallery button appearing on their bio. Tap it to see collectible items unlocked through gameplay and as rewards for certain interactions. Some are only possible to collect by unlocking the bonus scenes.

Friendship and romance meters

  • Friendship meter: Tracks your current standing with individual characters. The meter will move when you make choices within the game that affect your relationship. This can affect future decisions and unlock special scenes.

  • Romance meter: Can only be activated with characters that become or have the potential to become a love interest. Your interactions determine how serious the romance can get, potentially unlocking special scenes, notes, gallery images, or reward room items.

Troubleshooting/Issues

Having a problem with the game? Here are fixes to try for common problems.

Game crashes, freezes, or stops responding

If your game stops working, won't respond, or closes suddenly:

Game performance or visual issues

If your game doesn't perform well, lags, or visually skips or stutters:

Game sound or volume issues

If you don't get any sound or the volume is too quiet:

  • Check your device's volume or sound settings. If your phone has a Silent or Do Not Disturb mode make sure it's off.

  • If the game has its own sound settings, check if they're on and turned up.

  • If your device is connected to a speaker or headphones using Bluetooth, try turning Bluetooth off and back on.

If the sound is choppy or stutters:

Game error message or code

If you get one of these errors, go to the matching article below for steps that fix the problem.

If you get a different error message or code, you can contact us to let us know there's a problem.

Lost game progress or missing game items

If you lost game progress, your game save was reset, or are missing game items or currency, please contact us.

If the steps don't fix your issue or the issue returns after doing the steps, contact us for more help.

Not finding what you're looking for? Check our Netflix Games article. You can also always contact Boss Fight support.

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