Netflix Error 0013

If you see the error code 0013 on your Android phone or tablet, it usually means that information stored on your device needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Try a different internet connection

If possible, connect your phone or tablet to a different network. For example:

  • Try to connect to a different Wi-Fi network in range of your device.

  • Try to connect at someone else's house.

If you're able to watch Netflix using a different internet connection, check with whoever set up your home network to make sure it's configured properly.

Play another TV show or movie

Try to play another TV show or movie. If another title plays without issue, go to the Viewing Activity page and select the Report a Problem link next to the title that didn't work.

  • If you don't see the Report a Problem link, the problem has automatically been reported.

Turn your device off, then back on

  1. Turn off your Android phone or tablet by holding down the power button.

  2. Confirm that you want to turn off your Android.

  3. To turn your Android back on, press the power button again.

  4. Try Netflix again.

Clear the Netflix app data

Note:
Clearing app data will delete any TV shows and movies you have downloaded to the device.
  1. From the home screen on your device, navigate to Settings.

  2. Select General.

    • If you don't see General, continue to the next step.

  3. Select Apps or Applications.

  4. Select Manage Applications, Application Manager, or Manage All Apps.

    • If you don't see these selections, continue to the next step.

  5. Scroll down and select Netflix.

    • If you don't see Netflix, check the Downloaded tab.

  6. Select Storage.

    • If you don't see Storage, continue to the next step

  7. Select Clear Data or Clear Storage, then OK.

  8. Try Netflix again.

Reinstall the Netflix app

  1. Open the Play Store app and search for Netflix.

  2. From the Netflix app store page, tap Uninstall.

    Note:
    Uninstalling the Netflix app will delete any TV shows and movies you have downloaded to the device.
  3. To confirm, tap Uninstall again.

  4. Tap Install.

  5. When the app is done installing, tap Open.

  6. Try Netflix again.

Contact the manufacturer

Your device is having a hardware or software problem that only the manufacturer can solve.

Contact the device manufacturer and ask for help:

  • Updating to the latest firmware for the device.

  • Performing a factory reset.

If the manufacturer can't help, try watching Netflix on a different device.