Netflix Error 0013

If you see the error code 0013 on your Android phone or tablet, it usually means that information stored on your device needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Check if other TV shows or movies work

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

  1. Using a web browser, go to Viewing Activity in your account.

  2. In the list, find the TV show or movie with the issue and click Report a Problem.

  3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback.

Turn your device off, then on

  1. Turn off your Android. Make sure it's powered off, not just locked.

  2. Turn it back on.

  3. Try Netflix again.

Clear the Netflix app data

Clearing the Netflix app data will remove any TV shows and movies downloaded on your device and sign you out of your account.
  1. Tap and hold the Netflix app icon, then tap App info.

  2. Tap Storage & cache > Clear storage > OK.

  3. Try Netflix again.

The steps to clear an app's data might be different for your device. To get steps for your device, check the manual that came with it or get help from the manufacturer.

Reinstall the Netflix app

  1. Open the Play Store app and search for Netflix.

  2. From the Netflix app store page, tap Uninstall.

    Note:
    Uninstalling the Netflix app will delete any TV shows and movies you have downloaded to the device.
  3. To confirm, tap Uninstall again.

  4. Tap Install.

  5. When the app is done installing, tap Open.

  6. Try Netflix again.

Contact the device manufacturer

To fix this issue, you'll need to contact the device manufacturer and ask them for help:

These steps will erase data or settings saved on the device.
  • Updating to the latest firmware or operating system.

  • Resetting the device to its factory settings.

If the manufacturer can't help, or these steps don't fix the issue, you'll need to use a different device to watch Netflix.

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