If you see the error code 0013 on your Android phone or tablet, it usually means that information stored on your device needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.
If you get the same problem with other TV shows or movies, skip these steps.
If other TV shows or movies play normally, you can tell us about the problem.
Using a web browser, go to Viewing Activity in your account.
In the list, find the TV show or movie with the issue and click Report a Problem.
Follow the instructions, then click Report Problem.
Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.
Turn off your phone or tablet. Make sure it's turned off, not just locked.
Turn it back on.
Try Netflix again.
Go to your device's home screen or apps list.
Tap and hold the Netflix app, then tap App info.
Tap Storage & cache > Clear storage > OK.
Try Netflix again.
If you're on your Android phone or tablet, open the Netflix page in the Play Store, tap Uninstall, then tap Install.
These steps will also reinstall the app:
Open the Play Store app, then search for "Netflix."
In the list, find and tap the Netflix app.
Tap Uninstall.
Tap Install, and wait until it's done.
Tap Open, then try Netflix again.
To fix this issue, you'll need to contact the company that made your device.
When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.
Update your device's firmware or software to the latest version.
Restore your device to its original settings, like when you first got it.
If they can't fix the problem or these steps didn't work, you'll need to use a different device to watch Netflix.