Netflix Error NW-4-7

If you experience the error code NW-4-7, it's typically caused by either information stored on your device that needs to be updated or an Internet connectivity problem. Follow the troubleshooting steps for your device below to resolve the issue.

Blu-ray Player

Sign out then sign in
  1. Begin from the Netflix home screen.
  2. Navigate up and select Settings or the Gear icon .
  3. Select Sign out.
  4. Select Yes to confirm.
  5. Once signed out, sign back in and try Netflix again.

If you cannot locate Settings or the Gear icon:

  1. From within the Netflix application, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Sign out, Start Over or Deactivate.
  3. Once signed out, sign back in and try Netflix again.

Check your Netflix app version
  1. On the error screen, select More Details.
  2. Select Device Information.
  3. On the Netflix version row, check your SDK version.
    • If your SDK version is 4.0.6 or higher, continue to the next set of troubleshooting steps.
    • If your SDK version is lower than 4.0.6, your device is running an older version of Netflix and is likely to experience this error often. You can update your SDK version with the following steps:
      • Check for a firmware update for your device. Your device manufacturer may already offer an update to version 4.0.6 or higher. For assistance checking for a firmware update, consult the device manual or contact the manufacturer.
      • Perform a factory reset of your device. Your device may need to return to factory settings to properly support Netflix. If you are unfamiliar with how to perform a factory reset, please reach out to the device manufacturer for more assistance.
      • Contact your device manufacturer. Check with your device manufacturer to see when your device is scheduled to receive a new version of Netflix in a firmware update. You may need to stream on another device until that time.

Restart your home network

For this step, make sure to leave your device and ALL of your home network equipment unplugged as a group for about a minute before plugging each device back in one by one.

  1. Turn off or unplug your device from the power.
  2. Unplug your modem (AND your wireless router, if it's a separate device) from power for no less than 30 seconds.
  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
  4. Turn your device back on and attempt to stream Netflix again.

Connect your device directly to your modem

If you're connecting through a wireless router that's connected to your modem, and still can't connect after restarting your network, try bypassing the router and connecting directly to the modem with an Ethernet cable. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

  1. Turn off your device.
  2. Plug your device directly into your modem using an Ethernet cable.
  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
  4. Turn on your device and attempt to stream again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.
  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and Internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your device directly to your modem if you can--it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, it's okay to skip to Step 3.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, try some or all of these steps to improve your wireless connectivity:

  • Move your router to a new location to improve signal strength--you'll usually see better reception throughout your home if the router is in a central location.
  • Wireless interference can cause big problems when trying to connect over Wi-Fi. Cordless phones, microwave ovens, or other wireless devices near your router can all cause wireless interference, so move them away from your wireless router.
  • Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than one that's hidden behind it.

What should I do next?

If you are still having trouble connecting to Netflix, you will want to contact the person that set up your home network. They should be able to help you determine if your router is properly set up to communicate with the other devices on your home network.

Nintendo Wii

Are you using a public, cellular, or satellite Internet connection?

If you are on a work, school, hotel, or hospital public WiFi:

  • Check with your network administrator to make sure streaming services such as Netflix are supported and not intentionally blocked.
  • Note that many public networks have limited bandwidth.

If you're using a cellular data network or satellite Internet:

  • If possible, try a different network. Cellular data and satellite Internet connections commonly have slower connections speeds than cable Internet or DSL.

Restart your Wii
  1. Turn off your Wii.
  2. Unplug the power cord from the back of the console for at least one minute.
  3. Plug your Wii back in.
  4. Turn your Wii on with the power button and try Netflix again.

Reset your DNS settings and test the Internet connection on your Wii

Restoring your ISP's default DNS settings and performing a connection test on your Wii may allow it to self-diagnose issues that are preventing it from connecting to the Internet.

  1. From the Wii Home Screen, select the Wii Options icon at the bottom left.
  2. Select Wii Settings.
  3. Press the Right arrow on your controller once.
  4. Select Internet.
  5. Select Connection Settings.
  6. Select the connection you're using (Connection 1, 2 or 3).
  7. Select Change Settings.
  8. Press the Right arrow three times until you see Auto-Obtain DNS.
  9. Select Yes.
  10. Select Save at the bottom of the screen.
  11. Select OK to test Internet connection.
  12. Try Netflix again.

If the connection test was unsuccessful, your Wii will display an error code. Nintendo's support site has an error code lookup tool that will help you resolve the issue. If the connection test was successful and you still can't stream, continue on to the next step.

Deactivate and reactivate the Netflix app
  1. From the Wii Home Screen, select the Wii Options icon at the bottom left.
  2. Select Data Management > Saved Data > Wii > Netflix > Erase > Yes.
  3. Press Back until you return to the Wii menu and select the Netflix Channel.
  4. Once launched, select Start to enter the channel.
  5. Select Sign In.
  6. Enter your Netflix email address and password, then select Continue.
  7. Try Netflix again.

Restart your home network

For this step, make sure to leave your video game console and ALL of your home network equipment unplugged as a group for about a minute before plugging each device back in one by one.

  1. Turn off or unplug your video game console.

  2. Unplug your modem (AND your wireless router, if it's a separate device) from power for no less than 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and attempt to stream Netflix again.

What should I do next?

If you are still having trouble connecting to Netflix, you will want to contact the person that set up your home network. They should be able to help you determine if your router is properly set up to communicate with the other devices on your home network.

PlayStation 3

Are you using a public, cellular, or satellite Internet connection?

If you are on a work, school, hotel, or hospital public WiFi:

  • Check with your network administrator to make sure streaming services such as Netflix are supported and not intentionally blocked.
  • Note that many public networks have limited bandwidth.

If you're using a cellular data network or satellite Internet:

  • If possible, try a different network. Cellular data and satellite Internet connections commonly have slower connections speeds than cable Internet or DSL.

Verify Proper DNS Settings

Please note: For Japanese PlayStations, use O instead of X to confirm the selection whenever X is referenced in the troubleshooting steps below.

  1. From the PS3 main menu, navigate to Settings.
  2. Select Network Settings.
  3. Select Internet Connection Settings.
  4. Press OK on the confirmation screen.
  5. Select Custom.
  6. Choose either Wired Connection or Wireless, depending on the type of network being used.
    • If Wireless, use the following steps before proceeding.
      • Under the WLAN section, select Enter Manually.
      • Press to the right three times to get to IP Address Setting (your previously saved SSID, Security Setting, and Password will be automatically input for you).
    • If Wired connection, select Auto-Detect for Operation mode.
  7. Select Automatic for IP Address Setting.
  8. Select Do Not Set for DHCP host name.
  9. Select Automatic for DNS Setting.
  10. Select Automatic for MTU.
  11. Select Do Not Use for Proxy Server.
  12. Select Enable for UPnP.
  13. Tap right on the analog stick until you see the option to "Press the X button to save settings."
  14. Press the X button.
  15. Select Test Connection.

Restart your home network

For this step, make sure to leave your video game console and ALL of your home network equipment unplugged as a group for about a minute before plugging each device back in one by one.

  1. Turn off or unplug your video game console.

  2. Unplug your modem (AND your wireless router, if it's a separate device) from power for no less than 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and attempt to stream Netflix again.

What should I do next?

If you are still having trouble connecting to Netflix, you will want to contact the person that set up your home network. They should be able to help you determine if your router is properly set up to communicate with the other devices on your home network.

PlayStation 4

Are you using a public, cellular, or satellite Internet connection?

If you are on a work, school, hotel, or hospital public WiFi:

  • Check with your network administrator to make sure streaming services such as Netflix are supported and not intentionally blocked.
  • Note that many public networks have limited bandwidth.

If you're using a cellular data network or satellite Internet:

  • If possible, try a different network. Cellular data and satellite Internet connections commonly have slower connections speeds than cable Internet or DSL.

Verify Proper DNS Settings
  1. From the PS4 main menu, navigate to Settings
  2. Select Network
  3. Select Set Up Internet Connection
  4. Choose either Use Wi-Fi or Use a LAN Cable depending on the connection method
    • If Wireless, use the following steps before proceeding
      • Under Use Wi-Fi section, select Custom
      • Select your Wi-Fi network name
    • If Wired connection, select Custom for Operation mode
  5. Select Automatic for IP Address Settings
  6. Select Do Not Specify for DHCP Host Name
  7. Select Automatic for DNS Settings
  8. Select Automatic for MTU Settings
  9. Select Do Not Use for Proxy Server
  10. Select Test Connection

Restart your home network

For this step, make sure to leave your video game console and ALL of your home network equipment unplugged as a group for about a minute before plugging each device back in one by one.

  1. Turn off or unplug your video game console.

  2. Unplug your modem (AND your wireless router, if it's a separate device) from power for no less than 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and attempt to stream Netflix again.

Connect your game console directly to your modem

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router and connecting directly to the modem with an Ethernet cable. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause. Please note that the Wii and Wii U require a Wii LAN adapter to complete this step.

  1. Turn off your game console.

  2. Plug your game console directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your game console and attempt to stream again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.
  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or reconfiguring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and Internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your game console directly to your modem if you can — it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, it's okay to skip to Step 3.

What should I do next?

If you are still having trouble connecting to Netflix, you will want to contact the person that set up your home network. They should be able to help you determine if your router is properly set up to communicate with the other devices on your home network.

Roku

Restart the device
  1. Unplug your device from power for at least 1 minute.
  2. While the device is unplugged, press the power button on the device to discharge it.
  3. Plug your device back in.
  4. Turn your device on with the power button.

Sign out then sign in

See our steps to sign out of Netflix for specific instructions for your Roku model.

Restart your home network

For this step, make sure to leave your streaming media player and ALL of your home network equipment unplugged as a group for about a minute before plugging each device back in one by one.

  1. Turn off or unplug your streaming media player.

  2. Unplug your modem (AND your wireless router, if it's a separate device) from power for no less than 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your streaming media player back on and attempt to stream Netflix again.

Connect your streaming media player directly to your modem

If you're connecting through a wireless router that's connected to your modem, and still can't connect after restarting your network, try bypassing the router and connecting directly to the modem with an Ethernet cable. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

  1. Turn off your streaming media player.

  2. Plug your streaming media player directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your streaming media player and attempt to stream again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.
  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and Internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your streaming media player directly to your modem if you can--it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, it's okay to skip to Step 3.

Restore your ISP's default settings

If you've modified your device for custom connection settings, we recommend using your Internet service provider's default settings. If you are connecting with a Virtual Private Network, disable it and connect directly with your home Internet. If you have changed your device to a custom DNS setting, try resetting your device to acquire DNS automatically. If you are unsure how to complete any of these steps, reach out to the manufacturer of the device for more assistance.

What should I do next?

If you are still having trouble connecting to Netflix, you will want to contact the person that set up your home network. They should be able to help you determine if your router is properly set up to communicate with the other devices on your home network.

Set-top Box or Streaming Media Player

Powercycle your device
  1. Unplug your set-top box for at least one minute, then plug it back in.
  2. Relaunch the Netflix app.
  3. If you're still unable to connect, please reach out to your Internet service provider for further assistance.

Sign out then sign in
  1. Begin from the Netflix home screen.
  2. Navigate up and select Settings or the Gear icon .
  3. Select Sign out.
  4. Select Yes to confirm.
  5. Once signed out, sign back in and try Netflix again.

If you cannot locate Settings or the Gear icon:

  1. From within the Netflix application, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Sign out, Start Over or Deactivate.
  3. Once signed out, sign back in and try Netflix again.

Check your Netflix app version
  1. On the error screen, select More Details.
  2. Select Device Information.
  3. On the Netflix version row, check your SDK version.
    • If your SDK version is 4.0.6 or higher, continue to the next set of troubleshooting steps.
    • If your SDK version is lower than 4.0.6, your device is running an older version of Netflix and is likely to experience this error often. You can update your SDK version with the following steps:
      • Check for a firmware update for your device. Your device manufacturer may already offer an update to version 4.0.6 or higher. For assistance checking for a firmware update, consult the device manual or contact the manufacturer.
      • Perform a factory reset of your device. Your device may need to return to factory settings to properly support Netflix. If you are unfamiliar with how to perform a factory reset, please reach out to the device manufacturer for more assistance.
      • Contact your device manufacturer. Check with your device manufacturer to see when your device is scheduled to receive a new version of Netflix in a firmware update. You may need to stream on another device until that time.

Restart your home network

For this step, make sure to leave your device and ALL of your home network equipment unplugged as a group for about a minute before plugging each device back in one by one.

  1. Turn off or unplug your device from the power.
  2. Unplug your modem (AND your wireless router, if it's a separate device) from power for no less than 30 seconds.
  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
  4. Turn your device back on and attempt to stream Netflix again.

Connect your device directly to your modem

If you're connecting through a wireless router that's connected to your modem, and still can't connect after restarting your network, try bypassing the router and connecting directly to the modem with an Ethernet cable. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

  1. Turn off your device.
  2. Plug your device directly into your modem using an Ethernet cable.
  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
  4. Turn on your device and attempt to stream again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.
  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and Internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your device directly to your modem if you can--it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, it's okay to skip to Step 3.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, try some or all of these steps to improve your wireless connectivity:

  • Move your router to a new location to improve signal strength--you'll usually see better reception throughout your home if the router is in a central location.
  • Wireless interference can cause big problems when trying to connect over Wi-Fi. Cordless phones, microwave ovens, or other wireless devices near your router can all cause wireless interference, so move them away from your wireless router.
  • Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than one that's hidden behind it.

What should I do next?

If you are still having trouble connecting to Netflix, you will want to contact the person that set up your home network. They should be able to help you determine if your router is properly set up to communicate with the other devices on your home network.

Smart TV

Sign out then sign in
  1. Begin from the Netflix home screen.
  2. Navigate up and select Settings or the Gear icon .
  3. Select Sign out.
  4. Select Yes to confirm.
  5. Once signed out, sign back in and try Netflix again.

If you cannot locate Settings or the Gear icon:

  1. From within the Netflix application, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Sign out, Start Over or Deactivate.
  3. Once signed out, sign back in and try Netflix again.

Check your Netflix app version
  1. On the error screen, select More Details.
  2. Select Device Information.
  3. On the Netflix version row, check your SDK version.
    • If your SDK version is 4.0.6 or higher, continue to the next set of troubleshooting steps.
    • If your SDK version is lower than 4.0.6, your device is running an older version of Netflix and is likely to experience this error often. You can update your SDK version with the following steps:
      • Check for a firmware update for your device. Your device manufacturer may already offer an update to version 4.0.6 or higher. For assistance checking for a firmware update, consult the device manual or contact the manufacturer.
      • Perform a factory reset of your device. Your device may need to return to factory settings to properly support Netflix. If you are unfamiliar with how to perform a factory reset, please reach out to the device manufacturer for more assistance.
      • Contact your device manufacturer. Check with your device manufacturer to see when your device is scheduled to receive a new version of Netflix in a firmware update. You may need to stream on another device until that time.

Restart your home network

For this step, make sure to leave your device and ALL of your home network equipment unplugged as a group for about a minute before plugging each device back in one by one.

  1. Turn off or unplug your device from the power.
  2. Unplug your modem (AND your wireless router, if it's a separate device) from power for no less than 30 seconds.
  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
  4. Turn your device back on and attempt to stream Netflix again.

Connect your device directly to your modem

If you're connecting through a wireless router that's connected to your modem, and still can't connect after restarting your network, try bypassing the router and connecting directly to the modem with an Ethernet cable. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

  1. Turn off your device.
  2. Plug your device directly into your modem using an Ethernet cable.
  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
  4. Turn on your device and attempt to stream again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.
  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and Internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your device directly to your modem if you can--it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, it's okay to skip to Step 3.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, try some or all of these steps to improve your wireless connectivity:

  • Move your router to a new location to improve signal strength--you'll usually see better reception throughout your home if the router is in a central location.
  • Wireless interference can cause big problems when trying to connect over Wi-Fi. Cordless phones, microwave ovens, or other wireless devices near your router can all cause wireless interference, so move them away from your wireless router.
  • Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than one that's hidden behind it.

What should I do next?

If you are still having trouble connecting to Netflix, you will want to contact the person that set up your home network. They should be able to help you determine if your router is properly set up to communicate with the other devices on your home network.

Xbox 360

Are you using a public, cellular, or satellite Internet connection?

If you are on a work, school, hotel, or hospital public WiFi:

  • Check with your network administrator to make sure streaming services such as Netflix are supported and not intentionally blocked.
  • Note that many public networks have limited bandwidth.

If you're using a cellular data network or satellite Internet:

  • If possible, try a different network. Cellular data and satellite Internet connections commonly have slower connections speeds than cable Internet or DSL.

Confirm your Xbox's DNS Settings
  1. Press the Guide button on your controller.
  2. Go to Settings and select System Settings.
  3. Select Network Settings.
  4. Choose your network and select Configure Network.
  5. Select DNS Settings and choose Automatic.
  6. Turn the Xbox off and back on.
  7. Try Netflix again.

If you need help adjusting this setting, visit Microsoft’s Xbox 360 support site for help.

Restart your home network

For this step, make sure to leave your video game console and ALL of your home network equipment unplugged as a group for about a minute before plugging each device back in one by one.

  1. Turn off or unplug your video game console.

  2. Unplug your modem (AND your wireless router, if it's a separate device) from power for no less than 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and attempt to stream Netflix again.

Connect your game console directly to your modem

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router and connecting directly to the modem with an Ethernet cable. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause. Please note that the Wii and Wii U require a Wii LAN adapter to complete this step.

  1. Turn off your game console.

  2. Plug your game console directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your game console and attempt to stream again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.
  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or reconfiguring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and Internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your game console directly to your modem if you can — it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, it's okay to skip to Step 3.

What should I do next?

If you are still having trouble connecting to Netflix, you will want to contact the person that set up your home network. They should be able to help you determine if your router is properly set up to communicate with the other devices on your home network.

Xbox One

Are you using a public, cellular, or satellite Internet connection?

If you are on a work, school, hotel, or hospital public WiFi:

  • Check with your network administrator to make sure streaming services such as Netflix are supported and not intentionally blocked.
  • Note that many public networks have limited bandwidth.

If you're using a cellular data network or satellite Internet:

  • If possible, try a different network. Cellular data and satellite Internet connections commonly have slower connections speeds than cable Internet or DSL.

Confirm your Xbox's DNS Settings
  1. Press the Menu button on your Xbox One controller and select Settings, or select Settings from the Home screen.
  2. Select Network.
  3. Select Advanced settings.
  4. Select DNS settings.
  5. Select Automatic.
  6. Press the B button to Save.
  7. Try Netflix again.

Restart your home network

For this step, make sure to leave your video game console and ALL of your home network equipment unplugged as a group for about a minute before plugging each device back in one by one.

  1. Turn off or unplug your video game console.

  2. Unplug your modem (AND your wireless router, if it's a separate device) from power for no less than 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and attempt to stream Netflix again.

Connect your game console directly to your modem

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router and connecting directly to the modem with an Ethernet cable. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause. Please note that the Wii and Wii U require a Wii LAN adapter to complete this step.

  1. Turn off your game console.

  2. Plug your game console directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your game console and attempt to stream again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.
  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or reconfiguring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and Internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your game console directly to your modem if you can — it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, it's okay to skip to Step 3.

What should I do next?

If you are still having trouble connecting to Netflix, you will want to contact the person that set up your home network. They should be able to help you determine if your router is properly set up to communicate with the other devices on your home network.