If you see a message on your iPhone, iPad, or iPod touch that says
There is a problem connecting to Netflix. Please try again later. (1012)
It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps below to resolve the issue.
You can test your device's connection to the internet by attempting to visit a webpage, such as netflix.com.
If Safari says it cannot open the page because your device is not connected to the internet, you may be experiencing a connectivity issue that will require troubleshooting your home network or your device's connection to the internet. See Apple's support site for more help.
Once you're connected to the internet, try Netflix again.
Refresh any outdated Netflix information stored on your iOS device by resetting the app.
From the Home screen, select Settings.
Swipe down until you locate the Netflix app.
Slide the Reset toggle to the On position.
If you do not see the Reset toggle, continue troubleshooting below.
Press the Home button to return to the Home screen.
Press the Home button twice and swipe right until you locate the Netflix app.
Swipe up on the Netflix app to close your session.
Press the Home button twice to return to the Home screen.
Try Netflix again.
Press and hold the side button and one of the volume buttons at the same time until the sliders appear, then drag the top slider to turn your device completely off.
If the sliders do not appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.
After 10 seconds, press the Sleep/Wake button to turn your device back on.
Once your device powers on, try Netflix again.
Make sure the issue isn't being caused by an outdated version of the Netflix app by removing it from your iOS device and reinstalling it.
From your iPhone, iPad, or iPod touch home screen, press and hold the Netflix app until it shakes.
Tap the X in the top left corner of the Netflix icon, then tap Delete. Once deleted, press the Home button to stop the shaking.
Enter the App Store and search for "Netflix."
Select the free Netflix app from Netflix, Inc.
Tap the cloud icon. You will need to enter your iTunes password to install the app.
Once installed, tap the Netflix icon.
Enter the email and password for your Netflix account and tap Sign In.
Try Netflix again.
Turn off your device.
Unplug both your modem and router and wait 30 seconds.
Plug in your modem and wait until no new indicator lights are blinking on.
Plug in your router and wait until no new indicator lights are blinking on.
Turn on your device and try Netflix again.
If possible, connect your iOS device to a different network to rule out home network configuration problems as the cause of your issue. To choose a different wireless network:
Press the Home button on your device.
Select a different network and connect to it.
If you are unable to use a different internet connection, contact your internet service provider for further assistance.
Once you are connected, try Netflix again.
If using a different internet connection didn't resolve your issue, continue to the next set of troubleshooting steps.
If using a different internet connection did resolve your issue, but the new connection isn't your preferred network, we recommend contacting your internet service provider for further assistance.