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Netflix Error 1012

If you see a message on your iPhone, iPad, or iPod touch that says

There is a problem connecting to Netflix. Please try again later. (1012)

It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps below to resolve the issue.

Test your internet connection

You can test your device's connection to the internet by attempting to visit a webpage, such as netflix.com.

If Safari says it cannot open the page because your device is not connected to the internet, you may be experiencing a connectivity issue that will require troubleshooting your home network or your device's connection to the internet. See Apple's support site for more help.

Once you're connected to the internet, try Netflix again.

Reset the Netflix app

Refresh any outdated Netflix information stored on your iOS device by resetting the app.

Note:
Resetting the app will delete any titles you have downloaded to the device.

  1. From the Home screen, select Settings.

  2. Swipe down until you locate the Netflix app.

  3. Select Netflix.

  4. Slide the Reset toggle to the On position.

    • If you do not see the Reset toggle, continue troubleshooting below.

  5. Press the Home button to return to the Home screen.

  6. Press the Home button twice and swipe right until you locate the Netflix app.

  7. Swipe up on the Netflix app to close your session.

  8. Press the Home button twice to return to the Home screen.

  9. Try Netflix again.

Restart your iPhone, iPad, or iPod touch

  1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

    • If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

  2. After 10 seconds, press the Sleep/Wake button.

  3. Once your device powers on, try Netflix again.

Reinstall the Netflix app

Note:
Deleting the Netflix app will also delete any TV shows or movies you have downloaded. You may need your Apple ID and password to reinstall the app.

  1. From your device's home screen, tap and hold the Netflix app until it shakes.

  2. In the top left corner of the Netflix icon, tap the X, then tap Delete. Once deleted, press the Done or Home button to stop the shaking.

  3. Open the App Store and search for "Netflix."

  4. Select the free Netflix app from Netflix, Inc.

  5. To install the app, tap the cloud icon.

  6. Once installed, try Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug both your modem and router and wait 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Turn on your device and try Netflix again.

Try a different network

If possible, connect your iOS device to a different network to rule out home network configuration problems as the cause of your issue. To choose a different wireless network:

  1. Press the Home button on your device.

  2. Select Settings.

  3. Select Wi-Fi.

  4. Select a different network and connect to it.

    • If you are unable to use a different internet connection, contact your internet service provider for further assistance.

  5. Once you are connected, try Netflix again.

If using a different internet connection didn't resolve your issue, continue to the next set of troubleshooting steps.

If using a different internet connection did resolve your issue, but the new connection isn't your preferred network, we recommend contacting your internet service provider for further assistance.

What should I do next?

We're researching this error. To help us investigate, please contact Netflix Customer Service.

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