Netflix Error 1011

If you experience the error code 1011, it's typically caused by an issue with the Netflix app, or a connectivity issue. In some cases, this error code may be accompanied by the following error message:

There is a problem connecting to Netflix. Please try again later (1011).

Follow the troubleshooting steps for your device below to resolve the issue.

Android phone or tablet

Test your internet connection

  1. Open the Netflix app.

  2. Select the menu icon.

    Note:
    Some Android devices have a menu button on the actual device, other devices have an icon you can select within the Netflix app.
  3. Select About.

  4. Within the Diagnostics section, select Network.

  5. Select Start Test.

If your connection test was unsuccessful, you'll want to reach out to the manufacturer for assistance connecting your device to the internet.

OR

Simply try another internet-based app.

If other apps are not working either, you'll want to reach out to the manufacturer for assistance connecting your device to the internet.

Restart your device

If your device is connected to the internet but you are still getting the error, turn your device completely off, then turn it back on.

Try a different network

Try connecting your device to another internet source - a cellular data network, a wireless network, or a different wireless network than the one you're currently connected to.

If you are still having trouble or have any questions about these steps, visit your device manufacturer's support site or your cellular carrier's support site for more help.

iPhone, iPad, or iPod touch

Test your internet connection

  1. Using a web browser, go to fast.com.

  2. Wait for the test to finish.

If your browser shows an error message or the website doesn't load, it means your device isn't connected to the internet. You might need to troubleshoot your home network or your device's connection to the internet.

Reset the Netflix app

Refresh any outdated Netflix information stored on your iPhone, iPad, or iPod touch by resetting the app.

Note:
Resetting the app will delete any titles you have downloaded to the device.
  1. From the Home screen, select Settings.

  2. Swipe down until you find the Netflix app.

  3. Select Netflix.

  4. Slide the Reset switch to the On position.

    • If you dont see the Reset switch, continue troubleshooting below.

  5. Press the Home button to return to the Home screen.

  6. Press the Home button twice and swipe right until you find the Netflix app.

  7. Swipe up on the Netflix app to close your session.

  8. Press the Home button twice to return to the Home screen.

  9. Try Netflix again.

Restart your iPhone, iPad, or iPod touch

  1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

    • If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

  2. After 10 seconds, press the Sleep/Wake button.

  3. Once your device powers on, try Netflix again.

Reinstall the Netflix app

Note:
Deleting the Netflix app will also delete any TV shows or movies you have downloaded.
  1. From the home screen, tap and hold the Netflix app.

  2. Tap Remove app > Delete app > Delete.

  3. Open the App Store and search for "Netflix."

  4. Tap on the free Netflix app from Netflix, Inc.

  5. To install the app, tap the cloud icon.

    Note:
    You might need to enter your Apple ID and password. If you forgot your Apple ID or password, go to the Apple support site for help.
  6. Once installed, try Netflix again.

If you can't find the Netflix app in the App Store, go to the Apple support site for help.

Restart your home network

  1. Turn off your device.

  2. Unplug your modem and router from power.

  3. Wait 30 seconds.

  4. Plug in your modem.

  5. Wait 1 minute.

  6. Plug in your router.

  7. Wait 1 minute.

  8. Try Netflix again.

Some modems and routers might take longer to reconnect.

What should I do next?

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.