Netflix Error 1011

If you experience the error code 1011, it's typically caused by an issue with the Netflix app, or a connectivity issue. In some cases, this error code may be accompanied by the following error message:

There is a problem connecting to Netflix. Please try again later (1011).

Follow the troubleshooting steps for your device below to resolve the issue.

Android phone or tablet

Try a different internet connection

If possible, connect your device to a different internet access point, then try Netflix again. Some examples:

  • Attempt to connect to a different Wi-Fi network in range of your device.

  • Bring your device to a neighbor's or friend's house and attempt to stream.

  • If you have the ability to connect to a mobile hotspot from your device, try using it to connect to Netflix. While we generally don't advise streaming over a data network as a fix, it's a good way to see if a home network configuration issue is what's keeping you from streaming reliably.

If you're able to stream using a different internet connection, we recommend checking with whoever set up your home network to resolve any potential issues with the way the network is configured.

If you're attempting to stream on a work or school network, or public Wi-Fi, talk with the network's administrator to make sure it supports streaming services such as Netflix. If it does not, you will not be able to stream Netflix TV shows or movies.

Test your internet connection

  1. Open the Netflix app.

  2. Select the menu icon.

    Note:
    Some Android devices have a menu button on the actual device, other devices have an icon you can select within the Netflix app.
  3. Select About.

  4. Within the Diagnostics section, select Network.

  5. Select Start Test.

If your connection test was unsuccessful, you'll want to reach out to the manufacturer for assistance connecting your device to the internet.

OR

Simply try another internet-based app.

If other apps are not working either, you'll want to reach out to the manufacturer for assistance connecting your device to the internet.

Restart your device

If your device is connected to the internet but you are still getting the error, turn your device completely off, then turn it back on.

Try a different network

Try connecting your device to another internet source - a cellular data network, a wireless network, or a different wireless network than the one you're currently connected to.

If you are still having trouble or have any questions about these steps, visit your device manufacturer's support site or your cellular carrier's support site for more help.

iPhone, iPad, or iPod touch

Test your internet connection

You can test your device's connection to the internet by attempting to visit a webpage, such as netflix.com.

If Safari says it cannot open the page because your device is not connected to the internet, you may be experiencing a connectivity issue that will require troubleshooting your home network or your device's connection to the internet. See Apple's support site for more help.

Once you're connected to the internet, try Netflix again.

Reset the Netflix app

Refresh any outdated Netflix information stored on your iOS device by resetting the app.

  1. From the Home screen, select Settings.

  2. Swipe down until you locate the Netflix app.

  3. Select Netflix.

  4. Slide the Reset toggle to the On position.

  5. Press the Home button to return to the Home screen.

  6. Press the Home button twice and swipe right until you locate the Netflix app.

  7. Swipe up on the Netflix app to close your session.

  8. Press the Home button twice to return to the Home screen.

  9. Try Netflix again.

Restart your iPhone, iPad, or iPod touch

  1. Press and hold the Sleep/Wake button until the red slider appears.

  2. Drag the slider to turn your device completely off.

  3. After 10 seconds, press the Sleep/Wake button to turn your device back on.

  4. Once your device powers on, try Netflix again.

Reinstall the Netflix app

Make sure the issue isn't being caused by an outdated version of the Netflix app by removing it from your iOS device and reinstalling it.*

  1. From your iPhone, iPad, or iPod touch home screen, press and hold the Netflix app until it shakes.

  2. Tap the X in the top left corner of the Netflix icon, then tap Delete. Once deleted, press the Home button to stop the shaking.

  3. Enter the App Store and search for "Netflix."

  4. Select the free Netflix app from Netflix, Inc.

  5. Tap the cloud icon. You will need to enter your iTunes password to install the app.

  6. Once installed, tap the Netflix icon.

  7. Enter the email and password for your Netflix account and tap Sign In.

  8. Try Netflix again.

*Deleting the Netflix app will also delete any titles you have downloaded to the device.

Restart your home network

  1. Turn off your device.

  2. Unplug both your modem and router and wait 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Turn on your device and try Netflix again.

Try a different network

If possible, connect your iOS device to a different network to rule out home network configuration problems as the cause of your issue. To choose a different wireless network:

  1. Press the Home button on your device.

  2. Select Settings.

  3. Select Wi-Fi.

  4. Select a different network and connect to it.

    • If you are unable to use a different internet connection, contact your internet service provider for further assistance.

  5. Once you are connected, try Netflix again.

If using a different internet connection didn't resolve your issue, continue to the next set of troubleshooting steps.

If using a different internet connection did resolve your issue, but the new connection isn't your preferred network, we recommend contacting your internet service provider for further assistance.

What should I do next?

We are currently researching this error. To help us investigate, please contact customer service.