Netflix says 'Your account is on hold because of a problem with your last payment.'

If you see an error that says

Your account is on hold because of a problem with your last payment.

It indicates that Netflix was unable to collect a payment for one of the following reasons:

  • The method of payment on file is no longer valid or has expired.

  • Your financial institution did not approve the monthly charge.

  • US Only: The credit card zip code on your Netflix account does not match the one listed with your bank.

To resolve the issue, update your payment method. You can find information about which payment methods Netflix accepts in our Billing FAQ article. Once your payment information has been updated, you'll be able to continue enjoying Netflix. If you're having trouble updating your payment information, you may want to reach out to your card issuer to ensure the card information is up to date, or try an alternate method of payment.

Netflix will also automatically retry the failed payment periodically over the course of your billing cycle to help you get back to enjoying the service.