If you see an error that says
Your account is on hold because of a problem with your last payment.
It indicates that Netflix could not collect payment. This could happen for several reasons:
The payment method may be lacking funds.
Please note that other pending charges or authorizations can impact the available balance on your card.
The payment method has expired or is no longer valid.
Your financial institution did not approve the monthly charge.
The payment information provided to Netflix.com does not match what your bank has on file.
US Only: The credit card zip code on your Netflix account does not match the one listed with your bank.
Follow the troubleshooting steps below to resolve the issue.
To get back to watching Netflix, update or change your payment method.
You can retry the same payment method by re-entering your existing account information, or you can try an alternate payment method if you have one available. Netflix will also automatically retry failed payments periodically over the course of your billing cycle to help you get back to enjoying the service.
If retrying your payment or trying an alternate payment method is unsuccessful, continue troubleshooting below.
If you are still seeing this error after updating your payment method, you'll need to reach out to your financial institution. Here are some questions you can ask to help determine why we are unable to process your payment:
Are there enough available funds to cover the charge from Netflix?
For credit and debit cards, is the card still valid, or has the financial institution recently issued a replacement?
For credit and debit cards, can the card be used for recurring billing?
Does the card or account support e-commerce transactions?
Was the transaction processed as an international charge? Does your account support this?
Was the transaction declined for any security reasons?
Does your financial institution see the transaction attempt from Netflix? Can they explain why it was declined?
After you have investigated the issue with your financial institution, you can retry your payment on Netflix.com. If you are still unable to make a payment after speaking with your financial institution, we suggest trying a different payment method. You can find information about which payment methods Netflix accepts in our Billing FAQ article.