Netflix says my account is on hold because of a problem with my last payment.

If you see an error that says,

Your account is on hold because of a problem with your last payment.

Netflix was unable to collect a payment because of one of the following:

  • The method of payment on file is no longer valid or has expired.
  • The credit card zip code on your Netflix account does not match the one listed with your bank.

Solution: Visit to update your payment method. Once that information has been updated, you can continue enjoying Netflix. If you're still having trouble updating your account with new payment information, you may want to reach out to your card issuer to ensure the card information is up to date and matches what you see on your card.

Netflix will also automatically retry the failed payment periodically over the course of your billing cycle to help you get back to enjoying the service.