Error: Your Account Is on Hold...
The error “Your account is on hold because of a problem with your last payment” generally happens when:
- The method of payment on file is no longer valid or has expired
- The credit card zip code on your Netflix account does not match the one listed with your bank
To solve this, simply go to netflix.com/payment to update your payment method. If you're still having trouble updating your account with new payment information, you may want to reach out to your card issuer to ensure the card information is current.