Netflix says my system is not compatible.

If you're experiencing a System Compatibility Error, ensure your system meets the Complete System Requirements for Silverlight.

Once you're certain your system is compatible, fix the issue by following the steps below for your Windows on Mac computer.


Steps for Windows

Troubleshoot your browser
  1. Clear browser cookies
    Your browser may be referencing an out-dated or corrupted setting in the cookie file.
    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com.
    2. Select Netflix Home, then Member Sign In to log back in and play your movie or TV show again.
  2. Restart your browser
    Sometimes restarting your browser can clear this issue.
    • Quit your browser, restart it, and play your movie or TV show again.
  3. Try another browser
    A browser extension, plug-in or add-on may be causing this error. Try playing your movie or TV show in another browser.
    • If you're unable to play your movie or TV show in multiple browsers, there may be a problem with the Silverlight Plug-in used by Netflix.com.

Do you have anti-virus software installed?
Sometimes anti-virus software such as Webroot, Kaspersky, Immunet, or Intego VirusBarrier can interfere with the player Netflix uses to play movies and TV shows.
  • Disable your anti-virus software and play your movie or TV show again.
  • If playback resumes after disabling the anti-virus software, you may need to reach out to the manufacturer of your anti-virus software for help on adjusting your settings.

Steps for Mac

Troubleshoot your browser
  1. Clear browser cookies
    Your browser may be referencing an out-dated or corrupted setting in the cookie file.
    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com.
    2. Select Netflix Home, then Member Sign In to log back in and play your movie or TV show again.
  2. Restart your browser
    Sometimes restarting your browser can clear this issue.
    • Quit your browser, restart it, and play your movie or TV show again.
  3. Try another browser
    A browser extension, plug-in or add-on may be causing this error. Try playing your movie or TV show in another browser.
    • If you're unable to play your movie or TV show in multiple browsers, there may be a problem with the Silverlight Plug-in used by Netflix.com.

Do you have anti-virus software installed?
Sometimes anti-virus software such as Webroot, Kaspersky, Immunet, or Intego VirusBarrier can interfere with the player Netflix uses to play movies and TV shows.
  • Disable your anti-virus software and play your movie or TV show again.
  • If playback resumes after disabling the anti-virus software, you may need to reach out to the manufacturer of your anti-virus software for help on adjusting your settings.

Make sure you have an Intel-based Mac
  1. Click the Apple icon in the top left-hand corner of the screen.
  2. Select About This Mac.
  3. Verify Processor says Intel.
    • If Processor says Intel, continue to the next step.
    • If Processor does not say Intel, your Mac does not meet our minimum system requirements.

Disable Rosetta
  1. Quit all open browsers - including this window! You may want to print the following steps.
  2. Click the Finder icon.
  3. In the menu bar at the top of the screen, select Go then Applications.
  4. Right-Click (or CTRL + Click) on the icon of the web browser you were using and select Get Info.
  5. In the Sharing & Permissions tab, click the Lock icon in the bottom right-hand corner.
    • You may be prompted to type in a password at this point. This is the same password you use to log in to the computer.
  6. Select the General tab.
  7. Uncheck Open using Rosetta.
  8. Click the Lock icon again in the bottom right-hand corner to save changes.
    • Open a browser and try to play the title again.

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