Netflix says my system is not compatible.

If you're experiencing a System Compatibility Error on your computer, ensure your system meets the System Requirements for HTML5 Player and Silverlight.

Once you're certain your system is compatible, follow the troubleshooting steps for your computer below to resolve the issue.

Steps for Windows
Steps for Mac

Troubleshoot your browser

  1. Clear browser cookies
    Your browser may be referencing an outdated or corrupted setting in the cookie file.

    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com and redirect you to the Netflix home screen.

    2. Select Sign In to sign back in and play your TV show or movie again.

  2. Restart your browser
    Sometimes restarting your browser can clear this issue.

    • Quit your browser, restart it, and play your TV show or movie again.

  3. Try another browser
    We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox, or Opera and try Netflix again. Our web player works best on:

    • Google Chrome on Windows 7 or later.

    • Mozilla Firefox on Windows Vista or later.

    • Opera on Windows Vista Service Pack 2 or later.

Are you streaming from a cellular or satellite connection?

If you are streaming from a cellular or satellite connection, your service may not support streaming, or may not meet the minimum streaming requirements. Please reach out to your service provider for further assistance.

Do you have security software installed?

Antivirus and firewall software are important tools to keep your computer secure. However, they may occasionally interfere with Netflix unintentionally. Updating or temporarily disabling your security software may help resolve these issues.

Important DIsclaimer: These steps are intended for advanced computer users. Serious problems can occur if you configure your security software incorrectly. Netflix customer support cannot assist in performing these steps. If you are not comfortable updating, configuring, or disabling your security software, contact your security software manufacturer for assistance. They may be able to help you configure their software to avoid interfering with Netflix safely.
  • Install available updates for your security software. The software's manufacturer may have already corrected problems causing their product to interfere with Netflix.

  • Temporarily disable your security software and try Netflix again.

    • If the problem does not occur when your security software is disabled, this may indicate that the software is outdated or unintentionally interfering with Netflix. Re-activate it, then reach out to your security software's manufacturer to address the issue.

Troubleshoot your browser

  1. Clear browser cookies
    Your browser may be referencing an outdated or corrupted setting in the cookie file.

    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com and redirect you to the Netflix home screen.

    2. Select Sign In to sign back in and play your TV show or movie again.

  2. Restart your browser
    Sometimes restarting your browser can clear this issue.

    • Quit your browser, restart it, and play your TV show or movie again.

  3. Try another browser
    We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox, Opera, or Safari and try Netflix again. Our web player works best on:

    • Google Chrome on Mac OS X 10.9 or later (Snow Leopard).

    • Mozilla Firefox on Mac OS X 10.7 or later.

    • Opera on Mac OS X 10.9 or later.

    • Safari on Mac OS X 10.10 or later.

Are you streaming from a cellular or satellite connection?

If you are streaming from a cellular or satellite connection, your service may not support streaming, or may not meet the minimum streaming requirements. Please reach out to your service provider for further assistance.

Make sure you have an Intel-based Mac

  1. Click the Apple icon in the upper left corner of the screen.

  2. Select About This Mac.

  3. Verify that Processor says Intel.

    • If Processor says Intel, continue to the next step.

    • If Processor does not say Intel, your Mac does not meet our minimum system requirements.

Disable Rosetta

  1. Quit all open browsers - including this window! You may want to print the following steps.

  2. Click the Finder icon.

  3. In the menu bar at the top of the screen, select Go.

  4. Select Applications.

  5. Right-click (or CTRL + click) on the icon of the web browser you were using and select Get Info.

  6. In the Sharing & Permissions tab, click the Lock icon in the lower right corner.

    • You may be prompted to enter a password at this point. This is the same password you use to sign in to the computer.

  7. Select the General tab.

  8. Uncheck Open using Rosetta.

  9. Click the Lock icon in the lower right corner again to save your changes.

  10. Try Netflix again.

Do you have security software installed?

Antivirus and firewall software are important tools to keep your computer secure. However, they may occasionally interfere with Netflix unintentionally. Updating or temporarily disabling your security software may help resolve these issues.

Important DIsclaimer: These steps are intended for advanced computer users. Serious problems can occur if you configure your security software incorrectly. Netflix customer support cannot assist in performing these steps. If you are not comfortable updating, configuring, or disabling your security software, contact your security software manufacturer for assistance. They may be able to help you configure their software to avoid interfering with Netflix safely.
  • Install available updates for your security software. The software's manufacturer may have already corrected problems causing their product to interfere with Netflix.

  • Temporarily disable your security software and try Netflix again.

    • If the problem does not occur when your security software is disabled, this may indicate that the software is outdated or unintentionally interfering with Netflix. Re-activate it, then reach out to your security software's manufacturer to address the issue.