Netflix says my system is not compatible.

If you're experiencing a System Compatibility Error on your computer, ensure your system meets the System Requirements for HTML5 Player and Silverlight.

Once you're certain your system is compatible, follow the troubleshooting steps below to resolve the issue.

Steps for Windows

Troubleshoot your browser
  1. Clear browser cookies
    Your browser may be referencing an outdated or corrupted setting in the cookie file.
    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com.
    2. Select Netflix Home, then Member Sign In to sign back in and play your TV show or movie again.
  2. Restart your browser
    Sometimes restarting your browser can clear this issue.
    • Quit your browser, restart it, and play your TV show or movie again.
  3. Try another browser
    We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox or Opera and try Netflix again. Our web player works best on:
    • Google Chrome on Windows XP Service Pack 2 or later.
    • Mozilla Firefox on Windows Vista or later.
    • Opera on Windows Vista Service Pack 2 or later.

Are you streaming from a cellular or satellite connection?

If you are streaming from a cellular or satellite connection, your service may not support streaming, or may not meet the minimum streaming requirements. Please reach out to your service provider for further assistance.

Do you have anti-virus software installed?

Sometimes anti-virus software can interfere with the player Netflix uses to play TV shows and movies.

  • Quit your anti-virus software and play your TV show or movie again.
  • If a TV show or movie resumes after you've quit your anti-virus software, this may indicate that the software is outdated or unintentionally preventing Netflix from playing. Please reach out to your anti-virus software manufacturer to address these issues.

Steps for Mac

Troubleshoot your browser
  1. Clear browser cookies
    Your browser may be referencing an outdated or corrupted setting in the cookie file.
    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com.
    2. Select Netflix Home, then Member Sign In to log back in and play your movie or TV show again.
  2. Restart your browser
    Sometimes restarting your browser can clear this issue.
    • Quit your browser, restart it, and play your movie or TV show again.
  3. Try another browser
    We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox, Opera, or Safari and try Netflix again. Our web player works best on:
    • Google Chrome on Mac OS X 10.9 or later (Snow Leopard).
    • Mozilla Firefox on Mac OS X 10.7 or later.
    • Opera on Mac OS X 10.9 or later.
    • Safari on Mac OS X 10.10 or later.

Are you streaming from a cellular or satellite connection?

If you are streaming from a cellular or satellite connection, your service may not support streaming, or may not meet the minimum streaming requirements. Please reach out to your service provider for further assistance.

Do you have anti-virus software installed?

Sometimes anti-virus software can interfere with the player Netflix uses to play TV shows and movies.

  • Quit your anti-virus software and play your TV show or movie again.
  • If a TV show or movie resumes after you've quit your anti-virus software, this may indicate that the software is outdated or unintentionally preventing Netflix from playing. Please reach out to your anti-virus software manufacturer to address these issues.

Make sure you have an Intel-based Mac
  1. Click the Apple icon in the upper left corner of the screen.
  2. Select About This Mac.
  3. Verify Processor says Intel.
    • If Processor says Intel, continue to the next step.
    • If Processor does not say Intel, your Mac does not meet our minimum system requirements.

Disable Rosetta
  1. Quit all open browsers - including this window! You may want to print the following steps.
  2. Click the Finder icon.
  3. In the menu bar at the top of the screen, select Go.
  4. Select Applications.
  5. Right-click (or CTRL + Click) on the icon of the web browser you were using and select Get Info.
  6. In the Sharing & Permissions tab, click the Lock icon in the lower right corner.
    • You may be prompted to type in a password at this point. This is the same password you use to sign in to the computer.
  7. Select the General tab.
  8. Uncheck Open using Rosetta.
  9. Click the Lock icon again in the lower right corner to save your changes.
  10. Try Netflix again.