The Netflix app is missing from my TV or Blu-ray player.

If you expect your TV or Blu-ray player to be compatible with Netflix but are unable to locate the Netflix app, there may be an update available or an issue with the device itself. Follow the troubleshooting steps below to resolve the issue.

  1. Check to see if the Netflix app is available on your device by searching our Help Center for the features article for your device manufacturer and following the Set Up steps.

  2. Check to see if there are any available firmware or software updates for your TV or Blu-ray player. If you need help checking for updates or downloading the latest firmware or software version, contact your device manufacturer.

  3. If your device is fully up to date and you are still not seeing the Netflix app, your device manufacturer can confirm if the app is available for your model and provide instructions for installing it.