Contact us from the Netflix app
To contact Netflix Customer Service through the Netflix app, you'll need to download the app onto your iPhone, iPad, or Android smartphone or tablet. Calling from the Netflix app requires a stable internet connection that uses Wi-Fi or cellular data.
Set up the app
Follow our setup steps to download the app on your iPhone, iPad, or iPod touch.
Follow our setup steps to download the app on your Android phone or tablet.
Contact Netflix from the app
If you're a Netflix member, sign in to the Netflix app and follow these steps:
-
In the lower right, tap My Netflix
. -
In the upper right, tap the Menu
. -
Tap Help
. -
Tap the Call
or Chat 
button.
If you aren't a Netflix member, open the Netflix app and follow these steps:
-
In the upper right, tap Help.
-
Tap the Call
or Chat button.
Calling from the Netflix app when connected to a Wi-Fi or cellular data network is free, with no long-distance costs. Data rates over a cellular connection may apply, depending on your provider.