Contact Us from the Netflix App

To contact Netflix Customer Service through the Netflix app, you will need to download the app onto your iOS or Android smartphone or tablet. Calling from the Netflix app requires a stable internet connection that uses Wi-Fi or cellular data.

How do I download the app on my iOS or Android mobile device?

Follow our set up steps to download the app on your iPhone, iPad, or iPod touch.

Follow our set up steps to download the app on your Android phone or tablet.

How do I contact Netflix from the app?

If you are a Netflix member, sign in to the Netflix app and follow these steps:

  1. Select the Menu icon that's usually located in the lower right corner of the screen.

  2. Scroll to the bottom of your screen and select Help or Call Help Center.

  3. Contact us by selecting the Call or Call Us icon.

If you are not a Netflix member, launch the Netflix app and follow these steps:

For iOS devices:

  1. Select Sign In from the upper right corner of the screen.

  2. Select Help from the upper right corner of the Sign In screen.

  3. Contact us by selecting the Call or Call Us icon.

For Android devices:

  1. Select Help on the Sign In screen.

  2. Contact us by selecting the Call or Call Us icon.

Is contacting from the app free?

Calling from the Netflix app when connected to a Wi-Fi or cellular data network is free with no long distance costs. However, data rates over a cellular connection may apply depending on your provider.