Contact us from the Netflix app

To contact Netflix Customer Service through the Netflix app, you'll need to download the app onto your iOS or Android smartphone or tablet. Calling from the Netflix app requires a stable internet connection that uses Wi-Fi or cellular data.

Set up the app

Follow our setup steps to download the app on your iPhone, iPad, or iPod touch.

Follow our setup steps to download the app on your Android phone or tablet.

Contact Netflix from the app

If you're a Netflix member, sign in to the Netflix app and follow these steps:

  1. Tap More or profile .

  2. Tap Help.

  3. Tap the Call or Chat button.

If you aren't a Netflix member, open the Netflix app and follow these steps:

  1. From the upper right corner of the screen, tap Help.

  2. Tap the Call or Chat button.

Calling from the Netflix app when connected to a Wi-Fi or cellular data network is free, with no long-distance costs. Data rates over a cellular connection may apply, depending on your provider.