Netflix says 'Network error: There is a problem connecting to Netflix.'

If you see an error on your iPhone, iPad, or iPod touch that says

Network error: There is a problem connecting to Netflix. Please try again later.

It typically points to a network connectivity issue that is preventing the device from reaching the Netflix service. Follow the troubleshooting steps below to resolve the issue.

Reset the Netflix app

Refresh any outdated Netflix information stored on your iOS device by resetting the app.

Note:
Resetting the app will delete any titles you have downloaded to the device.
  1. From the Home screen, select Settings.

  2. Swipe down until you locate the Netflix app.

  3. Select Netflix.

  4. Slide the Reset toggle to the On position.

    • If you do not see the Reset toggle, continue troubleshooting below.

  5. Press the Home button to return to the Home screen.

  6. Press the Home button twice and swipe right until you locate the Netflix app.

  7. Swipe up on the Netflix app to close your session.

  8. Press the Home button twice to return to the Home screen.

  9. Try Netflix again.

Restart your iPhone, iPad, or iPod touch

  1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear, then drag the top slider to turn your device completely off.

    • If the sliders do not appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

  2. After 10 seconds, press the Sleep/Wake button to turn your device back on.

  3. Once your device powers on, try Netflix again.

Test your internet connection

You can test your device's connection to the internet by attempting to visit a webpage, such as netflix.com.

If Safari says it cannot open the page because your device is not connected to the internet, you may be experiencing a connectivity issue that will require troubleshooting your home network or your device's connection to the internet. See Apple's support site for more help.

Once you're connected to the internet, try Netflix again.

Disable any VPN, proxy, or unblocker software

Disable any proxies, VPNs, or other software that might route your internet traffic outside of your current region.

For best results, we also recommend ensuring your device's network settings are set to Automatic.

  • If you need help disconnecting from one of these services or restoring your connection's default settings, contact your device manufacturer or internet service provider.

Do you use a VPN or proxy for work or for privacy?

Because there is no reliable way for us to determine the region(s) a VPN or proxy is being used in, any VPN or proxy may prevent you from streaming content that is not available globally. Disable any VPN or proxy and try Netflix again.

Are you using an IPv6 proxy tunnel?

Tunneling services that proxy an IPv6 connection over an IPv4 network also hide your region, and may trigger an error message. If you're not sure if you are using one of these services, contact your internet service provider for assistance.

Note:
Netflix does support any IPv6 connection that is natively provided to you by your ISP.

Ensure your network supports streaming

If you are on a work, school, hotel, or hospital public Wi-Fi network:

  • Check with your network administrator to make sure streaming services such as Netflix are supported and not intentionally blocked.

  • Note that many public networks have limited bandwidth.

If you're using a cellular data network or satellite internet:

  • If possible, try a different network. Cellular data and satellite internet connections often have slower connection speeds than cable internet or DSL.

Visit Netflix.com on a computer

To pinpoint your issue:

  1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

  2. Select Sign In, then enter your credentials to sign in to your account.

    • If you see the error NSEZ-403, we are currently unable to connect your account to the Netflix service. Please try to stream again at a later time.

    • If you do not see NSEZ-403, continue troubleshooting below.

Restart your home network

  1. Turn off your device.

  2. Unplug both your modem and router and wait 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Turn on your device and try Netflix again.

Try a different network

If possible, connect your iOS device to a different network to rule out home network configuration problems as the cause of your issue. To choose a different wireless network:

  1. Press the Home button on your device.

  2. Select Settings.

  3. Select Wi-Fi.

  4. Select a different network and connect to it.

    • If you are unable to use a different internet connection, contact your internet service provider for further assistance.

  5. Once you are connected, try Netflix again.

If using a different internet connection didn't resolve your issue, continue to the next set of troubleshooting steps.

If using a different internet connection did resolve your issue, but the new connection isn't your preferred network, we recommend contacting your internet service provider for further assistance.

Restore your default connection settings

If you've modified your streaming device to use custom connection settings, restore your internet provider's default settings and try Netflix again. Custom connection settings might include:

  • If you are connecting with a Virtual Private Network (VPN) or proxy service, disable it and connect directly with your home internet.

  • If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically.

If you need assistance changing these connection settings on your streaming device, please reach out to the device's manufacturer.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.

  • Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

What to do next

If you have completed the steps above but are still having issues connecting to Netflix, contact your internet service provider. They can help you determine whether your router is properly set up to communicate with the other devices on your home network.