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Netflix says 'Network error: There is a problem connecting to Netflix.'

If you see an error on your iPhone, iPad, or iPod touch that says

Network error: There is a problem connecting to Netflix. Please try again later.

It usually means there's a problem with your network connection. Follow the troubleshooting steps below to resolve the issue.

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.


  1. Open the App Switcher by pressing the Home button twice. If your device doesn't have a home button, swipe up from the bottom of the screen and hold.

  2. Swipe up on the app to quit it.

  3. Open the app, then try again.

Note:These steps might be different on your device. Go to Apple's support site for steps to quit and reopen an app on iPhone or iPad.

  1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

  2. Open a web browser and go to netflix.com/clearcookies.

  3. From the top right, click Sign In.

  4. Sign in to your Netflix account.

    • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

    • If you don't get an error, continue to the next steps.

Resetting modem and device, 30-sec timer, cable unplugged.

  1. Turn off your device, then unplug your modem and router from power.

  2. After 30 seconds, plug in your modem and router.

  3. Wait 1 minute, then turn on your device.

  4. Try Netflix again.

Note:Some devices, modems, and routers might take longer to reconnect to the Internet.

  1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

    • If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

  2. After 10 seconds, press the Sleep/Wake button.

  3. Once your device powers on, try Netflix again.

There might be an issue with network settings on your device or your modem or router.

Try these steps. After each step, try Netflix again.

Note:For help doing these steps, you might need to contact the company that made your device, your internet service provider (ISP), or VPN provider.

  1. If you use a VPN, try turning it off.

  2. Reset the network settings on the device with the issue.

  3. Restore your modem or router to its default settings.

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

  • Check for an internet outage in your area.

  • Fix common router or modem issues and incorrect network settings.

  • Restart or reset your network's connection.

While talking with your ISP, let them know:

  • Whether the issue happens only on one device, or other devices on the same network.

  • Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

  • Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

  • Try playing Netflix again to make sure the problem is fixed.

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