Netflix says 'Network error: There is a problem connecting to Netflix.'

If you see an error on your iPhone, iPad, or iPod touch that says

Network error: There is a problem connecting to Netflix. Please try again later.

It usually means there's a problem with your network connection. Follow the troubleshooting steps below to resolve the issue.

Make sure your network allows streaming

  • Public Wi-Fi networks such as at school, work, or a hotel, sometimes block streaming video. If you're using a public network, check to make sure Netflix is allowed.

  • If you're using a cellular data network or a satellite internet connection, try a different network if you can.

Test your internet connection

You can test your device's connection to the internet by trying to visit a webpage, such as netflix.com.

If Safari says it can't open the page because your device is not connected to the internet, you might need to troubleshoot your home network or your device's connection to the internet. See Apple Support for more help.

Once you're connected to the internet, try Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to improve signal strength. Reception is best if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router.

  • Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

Go to Netflix.com on a web browser

  1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

  2. Open a web browser and go to netflix.com/clearcookies.

  3. From the top right, click Sign In.

  4. Sign in to your Netflix account.

    • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

    • If you don't get an error, continue to the next steps.

Restart your home network

  1. Turn off your device.

  2. Unplug both your modem and router and wait 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Turn on your device and try Netflix again.

Restart your iPhone, iPad, or iPod touch

  1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

    • If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

  2. After 10 seconds, press the Sleep/Wake button.

  3. Once your device powers on, try Netflix again.

Reset the Netflix app

Refresh any outdated Netflix information stored on your iPhone, iPad, or iPod touch by resetting the app.

Note:
Resetting the app will delete any titles you have downloaded to the device.
  1. From the Home screen, select Settings.

  2. Swipe down until you find the Netflix app.

  3. Select Netflix.

  4. Slide the Reset switch to the On position.

    • If you dont see the Reset switch, continue troubleshooting below.

  5. Press the Home button to return to the Home screen.

  6. Press the Home button twice and swipe right until you find the Netflix app.

  7. Swipe up on the Netflix app to close your session.

  8. Press the Home button twice to return to the Home screen.

  9. Try Netflix again.

Disable any VPN, proxy, or unblocker software

Disable any proxies, VPNs, or other software that might route your internet traffic outside of your current region.

For best results, set your device's network settings to Automatic.

  • If you need help disconnecting from one of these services or restoring your connection's default settings, contact your device manufacturer or internet service provider.

Do you use a VPN or proxy for work or for privacy?

Because there is no reliable way for us to determine the region a VPN or proxy is being used in, any VPN or proxy may prevent you from streaming content that is not available globally. Disable any VPN or proxy and try Netflix again.

Are you using an IPv6 proxy tunnel?

Tunneling services that proxy an IPv6 connection over an IPv4 network also hide your region, and may trigger an error message. If you're not sure if you are using one of these services, contact your internet service provider for help.

Note:
Netflix does support any IPv6 connection that is natively provided to you by your ISP.

Restore your default connection settings

  • If you use custom settings on your device, restore your internet provider's default settings and try Netflix again.

  • If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet.

  • If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need help changing the connection settings, contact the device manufacturer.

Try a different network

If possible, connect your iPhone, iPad, or iPod touch to a different network.

To choose a different wireless network:

  1. Press the Home button on your device.

  2. Select Settings.

  3. Select Wi-Fi.

  4. Select a different network and connect to it.

    • If you can't use a different internet connection, contact your internet service provider for help.

  5. Once you are connected, try Netflix again.

If using a different network didn't solve the problem, continue to the next set of troubleshooting steps.

If using a different network solved the problem, but the new connection isn't your preferred network, contact your internet service provider for help.

What to do next

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.