Netflix says 'Network error: There is a problem connecting to Netflix.'

If you see an error on your iPhone, iPad, or iPod touch that says

Network error: There is a problem connecting to Netflix. Please try again later.

It usually means there's a problem with your network connection. Follow the troubleshooting steps below to resolve the issue.

Check if your network can play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.


Go to Netflix.com on a web browser

  1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

  2. Open a web browser and go to netflix.com/clearcookies.

  3. From the top right, click Sign In.

  4. Sign in to your Netflix account.

    • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

    • If you don't get an error, continue to the next steps.

Restart your home network

  1. Turn off your device.

  2. Unplug your modem and router from power.

  3. Wait 30 seconds.

  4. Plug in your modem.

  5. Wait 1 minute.

  6. Plug in your router.

  7. Wait 1 minute.

  8. Try Netflix again.

Some modems and routers might take longer to reconnect.

Restart your iPhone, iPad, or iPod touch

  1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

    • If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

  2. After 10 seconds, press the Sleep/Wake button.

  3. Once your device powers on, try Netflix again.

Reset the Netflix app

Refresh any outdated Netflix information stored on your iPhone, iPad, or iPod touch by resetting the app.

Note:
Resetting the app will delete any titles you have downloaded to the device.
  1. From the Home screen, select Settings.

  2. Swipe down until you find the Netflix app.

  3. Select Netflix.

  4. Slide the Reset switch to the On position.

    • If you dont see the Reset switch, continue troubleshooting below.

  5. Press the Home button to return to the Home screen.

  6. Press the Home button twice and swipe right until you find the Netflix app.

  7. Swipe up on the Netflix app to close your session.

  8. Press the Home button twice to return to the Home screen.

  9. Try Netflix again.

Restore your default connection settings

If you've changed the connection settings on your device, you'll need to change them back to default.

These settings could include:

  • Custom modem settings.

  • Virtual Private Network (VPN) or proxy service settings.

  • Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix again.

Turn off VPN, proxy, or unblocker apps and services

Netflix allows watching TV shows and movies through a VPN, but VPN, proxy, or unblocker apps and services might cause problems or change which TV shows and movies are available to watch.

Note:
If you don't know if these apps or services are active, your internet service provider (ISP) or network admin can tell you.

If you use these apps or services, try these steps:

  • Turn the app or service off and try Netflix again.

  • Reset the network settings on the device with the issue.

  • Restore your modem or router to your internet provider's default settings.

    Note:
    For help with these steps, contact your ISP or your device's manufacturer.

If you have an IPv6 connection:

  • Netflix will work with standard IPv6 connections.

  • Netflix doesn't work with connections that tunnel IPv6 traffic over an IPv4 network.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.