Netflix says 'Unable to connect to Netflix.'

Try using a different app on your device that connects to the internet. You can also use your device's built-in connection test in settings.

If your device can't connect or shows a network error, it might not be connected.

For connection help, check the device user manual or contact the manufacturer.

1. From the Netflix Home screen, open the menu on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

If you can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

1. Turn off or unplug your Blu-ray player.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your Blu-ray player back on and try Netflix again.
   

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

Try using a different app on your device that connects to the internet. You can also use your device's built-in connection test in settings.

If your device can't connect or shows a network error, it might not be connected.

For connection help, check the device user manual or contact the manufacturer.

1. Check for special characters such as apostrophes, symbols, or emojis in your profile name.

2. Remove any special characters and rename your profile from your Account page on Netflix.com.

3. Try Netflix again.

1. From the Netflix Home screen, open the menu on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

If you can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

1. Unplug your device from power.

2. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

Try using a different app on your device that connects to the internet. You can also use your device's built-in connection test in settings.

If your device can't connect or shows a network error, it might not be connected.

For connection help, check the device user manual or contact the manufacturer.

1. On the error screen, choose More Details.

2. Choose Reload Netflix.

3. Try Netflix again.

1. From the Netflix Home screen, open the menu on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

If you can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

1. From the error screen, select Exit.

2. Try to open Netflix again.

1. Turn off or unplug your smart TV.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your smart TV back on and try Netflix again.
   

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

Try using a different app on your device that connects to the internet. You can also use your device's built-in connection test in settings.

If your device can't connect or shows a network error, it might not be connected.

For connection help, check the device user manual or contact the manufacturer.

1. From the Netflix Home screen, open the menu on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

If you can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.