Why can't I redeem my Netflix Gift Card?

If you are unable to redeem a Netflix Gift Card, follow the troubleshooting steps for your error message below to resolve the issue.

"The code you entered has already been used"

If you see a message that the code you entered has already been used, it typically indicates that the card has already been redeemed on an account. Check your Billing Details page to see if the gift card balance is already reflected. If you do not see the gift card balance on your account, please contact us for further assistance.

“The code entered is not valid”

If you see a message that your code is invalid, it typically indicates there was an issue with the code you entered. Double check the back of the card, or your email or store receipt, and enter the code again. If your code was entered correctly but you are still seeing this message, it may mean that your card has not yet been activated by the merchant. Please wait 24 hours before attempting to redeem your gift card again. If you continue to see this error, please contact us for further assistance.

“An error occurred during gift redemption - please try again later”

Clear the Netflix cookie from your web browser

  1. Go to netflix.com/clearcookies to clear the Netflix cookie; this will sign you out of your account.

  2. Navigate to netflix.com/redeem and attempt to redeem your gift card again.

What should I do next?

If you are still seeing a message that an error occurred during gift redemption, it typically indicates that your card has not yet been activated by the merchant. Please wait 24 hours before attempting to redeem your gift card again. If you continue to see this error, please contact us for further assistance.

“Sorry, gift cards and promo codes cannot be used with your current payment method"

If you see a message that the code you entered cannot be used with your account, it typically indicates that you are attempting to use a gift card on an account that is billed through iTunes or Google Play, or linked to a partner bundle or service package.

  • If you currently pay through iTunes or Google Play but would like to use a Netflix Gift Card, you will need to cancel your Netflix account and restart it using your gift card. Please note that you will need to wait until your account closes before you can restart it with a gift card.

  • If your Netflix account is linked to a partner bundle or service package, you can save the gift card to be used if/when your account is no longer linked to a partner bundle or service package, or you can apply it to a new or different Netflix account.

“The gift code does not match the country”

If you see a message that the gift code you entered does not match the country, it typically indicates that the gift card’s currency does not match the currency you are billed in. The currency of the gift card must match your billing currency to be successfully redeemed. If you believe you are receiving this message in error, please contact us for further assistance.