Can't redeem Netflix gift card

If you can't redeem a Netflix gift card, try the following steps for the error message or issue you are experiencing.

'The code you entered has already been used'

If you see a message that the code you entered has already been used, it typically indicates that the card has already been redeemed on an account. Check your Billing Details to see if the gift card balance was applied. If you do not see the gift card balance on your account, please contact us.

'The code entered is not valid'

If you see a message that your code is invalid, it typically indicates there was an issue with the code you entered. Double-check the code and try entering it again.

If you entered the code correctly but still see this message, it could mean that your card has not been activated yet by the merchant. Please wait 24 hours before attempting to redeem your gift card again. If you continue to see this error, please contact us.

'An error occurred during gift redemption - please try again later'

  1. Go to netflix.com/clearcookies to clear the Netflix cookie; this will sign you out of your account.

  2. Go to netflix.com/redeem and attempt to redeem your gift card again.

If you still see this message, it could mean that your card has not been activated yet by the merchant. Please wait 24 hours before attempting to redeem your gift card again. If you continue to see this error, please contact us.

'Sorry, gift cards and promo codes cannot be used with your current payment method'

If you see a message that the code you entered cannot be used with your account, it typically indicates that you are trying to redeem a gift card on an account that is billed through iTunes, or linked to a Netflix-included package.

  • If you currently pay through iTunes and want to use a Netflix gift card, you will need to cancel your Netflix account, wait until it closes, then restart it with your gift card.

  • If your account is linked to a Netflix-included package, you can save the gift card and use it when your account is no longer linked to a package, or you can redeem it on a different Netflix account.

'The gift code does not match the country'

If you see a message that the gift code you entered does not match the country, it typically indicates that the gift card’s currency does not match your billing currency. The currency of the gift card must match your billing currency to be successfully redeemed.

If you believe you are receiving this message in error, please contact us.

Gift card is damaged or unreadable

If you can't read the code on the back of your card because it's scratched or damaged, please contact us.