Netflix Error UI-800-3 (100018)
If you experience the error code UI-800-3 (100018), often accompanied by the following message:
Netflix has encountered an error
It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.
Amazon Fire TV/Stick
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Go to the Netflix home screen, then go left to open the menu.
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At the bottom, select Get Help > Sign out > Yes.
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Sign back in, then try Netflix again.
If your device is on an error screen:
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Select More Details.
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Select Sign out or Reset.
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Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
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Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
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On the menu that appears, select Sign out, Reset, or Deactivate.
Blu-ray Player
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Go to the Netflix home screen, then go left to open the menu.
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At the bottom, select Get Help > Sign out > Yes.
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Sign back in, then try Netflix again.
If your device is on an error screen:
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Select More Details.
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Select Sign out or Reset.
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Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
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Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
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On the menu that appears, select Sign out, Reset, or Deactivate.
Hisense Smart TV
Sign out of Netflix
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Go to the Netflix home screen, then go left to open the menu.
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At the bottom, select Get Help > Sign out > Yes.
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Sign back in, then try Netflix again.
If your device is on an error screen:
-
Select More Details.
-
Select Sign out or Reset.
-
Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
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Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
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On the menu that appears, select Sign out, Reset, or Deactivate.
Contact the device manufacturer
To fix this issue, you'll need to contact the company that made your device.
When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.
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Update your device's firmware or software to the latest version.
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Restore your device to its original settings, like when you first got it.
If they can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.
All other Smart TVs
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Go to the Netflix home screen, then go left to open the menu.
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At the bottom, select Get Help > Sign out > Yes.
-
Sign back in, then try Netflix again.
If your device is on an error screen:
-
Select More Details.
-
Select Sign out or Reset.
-
Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
-
Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
-
On the menu that appears, select Sign out, Reset, or Deactivate.
Set-top Box or Streaming Media Player
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On the Netflix error screen, select More Info or More Details.
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Select Sign out, Reset, or Deactivate.
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Select Yes to confirm.
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Sign back in and try Netflix again.
All other devices
We're looking into this problem. To help us investigate, contact us.