Netflix says 'There was a problem with this download. (DLST.N373)'

If you see an error that says

There was a problem with this download. (DLST.N373)

It typically points to information stored on your Android phone or tablet that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Update the Netflix app

  1. Open the Play Store app.

  2. In the Search bar, search for "Netflix."

  3. From the search results, tap the Netflix app.

  4. Tap Update.

    • If you see only Uninstall or Open, the Netflix app is already up to date.

If the Netflix app doesn't show in the search results, follow the steps in Can't find the Netflix app in app stores.

If you don't have the Play Store app, visit Google's support site for help.

Clear the Netflix app data

Clearing app data will delete any TV shows and movies you have downloaded to the device.
  1. From the home screen on your device, navigate to Settings.

  2. Select General.

    • If you don't see General, continue to the next step.

  3. Select Apps or Applications.

  4. Select Manage Applications, Application Manager, or Manage All Apps.

    • If you don't see these selections, continue to the next step.

  5. Scroll down and select Netflix.

    • If you don't see Netflix, check the Downloaded tab.

  6. Select Storage.

    • If you don't see Storage, continue to the next step

  7. Select Clear Data or Clear Storage, then OK.

  8. Try Netflix again.