Netflix says 'Download Failed'

Download Failed
There was a problem with this download.

This message on your iPhone or iPad means an issue with the TV show or movie stopped the download. If the download failed due to an error, the steps to fix it can change depending on which error happened.

To fix the problem:

Check for an error code

To check for an error:

1. In the upper right, tap Downloads.

2. Next to the download with the issue, tap the Alert icon .

   • If you see one of these errors, go to the article and follow its steps:

     • Downloaded title says 'Expired'

     • Netflix Error 30103

     • Netflix Error AVF:11800;OS:42800;

   • If you see a different error, search the error in our Help Center for a matching article and follow its steps.

   • If you don't see an error code, go to the next steps.

Update the Netflix app

1. Go to the home screen, then tap App Store.

2. Tap Search, and enter "Netflix".

3. In the list, find and tap Netflix, then tap Update. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.

4. When the update is done, try Netflix again.

If you can't find an article that matches the error or the steps don't fix the problem, contact us for more help.