Netflix says 'Download Failed'

If you get a message on your iPhone, iPad, or iPod touch that says:

Download Failed
There was a problem with this download.

Follow these steps to fix the problem.

  1. Tap Cancel.

  2. From the bottom of the screen, tap Downloads Download Icon.

  3. Next to the failed download, tap Alert Exclamation Point Icon.

  4. Search our Help Center for the error code that appears.

  5. Open the article that matches the error code, then follow the instructions.

If there isn't an article that matches the error code, contact Customer Service.