Netflix Error UI-202

If you experience the error code UI-202, it typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Nintendo Wii

Reset the Netflix app

  1. On the error screen in the Netflix app, select More Info or More Details.

  2. Select Reset.

    • If you do not see Reset, select Sign Out or Deactivate.

  3. Once you are signed out, sign back in and try Netflix again.

Delete Netflix saved data

  1. From the Wii menu, select the Wii icon in the lower left.

  2. Select Data Management.

  3. Select Saved Data.

  4. Select Wii.

  5. Select Netflix.

  6. Select Erase.

  7. Select Yes.

  8. Open the Netflix app and try streaming again.

All other devices

We are currently researching this error. To help us investigate, please contact customer service.