Netflix Error NW-2-5 on PlayStation 3

If you experience the error code NW-2-5 on your PlayStation 3, often accompanied by the following message:

We're having a problem connecting to Netflix. Please try again or visit: www.netflix.com/help.

It typically points a connectivity issue preventing you from accessing Netflix. Follow the troubleshooting steps below to resolve the issue.

Reset your PlayStation 3

Turn off your PlayStation 3 and then unplug it from power. After about a minute or so, plug your PlayStation 3 back in, turn it on, and attempt to launch the Netflix app again.

Verify Proper DNS Settings
  1. From the PS3 main menu, navigate to Settings.
  2. Select Network Settings.
  3. Select Internet Connection Settings.
  4. Press OK on the confirmation screen.
  5. Select Custom.
  6. Choose either Wired Connection or Wireless, depending on the type of network being used.
    • If Wireless, use the following steps before proceeding.
      • Under the WLAN section, select Enter Manually.
      • Press to the right three times to get to IP Address Setting (your previously saved SSID, Security Setting, and Password will be automatically input for you).
    • If Wired connection, select Auto-Detect for Operation mode.
  7. Select Automatic for IP Address Setting.
  8. Select Do Not Set for DHCP host name.
  9. Select Automatic for DNS Setting.
  10. Select Automatic for MTU.
  11. Select Do Not Use for Proxy Server.
  12. Select Enable for UPnP.
  13. Tap right on the analog stick until you see the option to "Press the X button to save settings."
  14. Press the X button.
  15. Select Test Connection.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.

Contact Your Internet Service Provider

If the above steps fail to resolve the error, you may need to contact your Internet service provider for assistance troubleshooting a potential DNS issue.

Wait time: less than 1 minute