Netflix Playback Error NW-2-5 on Sony Playstation 3

If you encounter an error message on your Playstation 3 that says:

We're having a problem connecting to Netflix. Please try again or visit: www.netflix.com/help. Code: NW-2-5

This is caused by a connectivity issue preventing you from accessing Netflix. To resolve this issue, follow the troubleshooting steps below.

Reset your Playstation 3

Turn off the Playstation 3, and then unplug the device from power. After about a minute or so, plug the Playstation 3 back in, turn it on, and attempt to launch the Netflix app again.

Verify Proper DNS Settings
  1. From the PS3 main menu, navigate to Settings.
  2. Select Network Settings.
  3. Select Internet Connection Settings.
  4. Press OK on the confirmation screen.
  5. Select Custom.
  6. Choose either Wired Connection or Wireless, depending on the type of network being used.
    • If Wireless, use the following steps before proceeding.
      • Under the WLAN section, select Enter Manually.
      • Press to the right three times to get to IP Address Setting (your previously saved SSID, Security Setting, and Password will be automatically input for you).
    • If Wired connection, select Auto-Detect for Operation mode.
  7. Select Automatic for IP Address Setting.
  8. Select Do Not Set for DHCP host name.
  9. Select Automatic for DNS Setting.
  10. Tap right on the analog stick until Press the X button to save settings is displayed onscreen.
  11. Press the X button.
  12. Select Test Connection.

Troubleshoot your Internet Connection

If the steps above haven't helped you resolve the issue, it usually means there's a slightly deeper problem that's keeping you from streaming.

Our article to help troubleshoot network connection issues will help you address any persisting network connectivity problems and help resolve the issue.

Contact Internet Provider

If the above steps fail to resolve the error, you may need to contact your Internet provider for assistance troubleshooting a potential DNS issue.

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