Video with no sound

1. Unplug your device from power.

2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

If you are using an external audio receiver, sound bar, or speakers:

1. Ensure that your speakers are connected to your receiver properly.

2. Check any HDMI or optical connectors to ensure that they are plugged in correctly.

3. Try reversing the ends of the HDMI/optical cable or using an alternate cable.

If you use an assistive listening device or voice clarifying headset while watching Netflix, you may need to adjust your streaming device's audio output settings to Stereo or Linear PCM output. For help adjusting these settings, contact the manufacturer of your streaming device.

If you don't use one of these devices, continue troubleshooting below.

If the steps don't fix the problem, there might be an issue with the audio settings on your device or sound equipment.

To check your device's audio settings or troubleshoot a sound issue:

• Follow the instructions or manual that came with your device or sound equipment.

• Contact your device or sound equipment's manufacturer for more help.

If the manufacturer can't fix the problem or changing the audio settings didn't work, you'll need to use a different device to watch Netflix.

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

1. Using a web browser, go to Viewing Activity in your account.

2. In the list, find the TV show or movie with the issue and click Report a Problem.

3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.

Make sure the volume is turned up on both the Netflix.com player and your computer.

1. Click Play to begin watching a TV show or movie through Netflix.com.

2. While your video is playing, locate the audio icon in the player control bar. Hover over the icon until you get a slider pop-up, then slide the control knob to the top to turn the volume all the way up.

3. If you're watching on a browser, ensure your tab isn't muted by looking for the mute icon on the Netflix tab while your video is playing. If your tab is muted, right-click on it and select Unmute Tab or Unmute Site.

4. Ensure the volume on your computer is also turned up.

   • There may be volume controls on your keyboard.

   • If you're using a laptop or tablet, unplug any external speakers or headphones to see if you get better sound through the built-in speakers.

   • If you need any help with your computer’s volume, check your owner's manual or talk with your computer manufacturer.

Netflix streaming performance may improve if you close browser tabs, applications and programs that may be taking up your computer's memory and processing resources.

• Install any updates for your security software.

• Temporarily turn off your security software and try Netflix again.

  • If the problem is fixed when your security software is disabled, the software may be out of date or unintentionally interfering with Netflix. Re-activate it, then contact the software manufacturer for help.

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

1. Using a web browser, go to Viewing Activity in your account.

2. In the list, find the TV show or movie with the issue and click Report a Problem.

3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.

If your device is connected directly to your TV, check your Netflix app audio options. If surround sound (5.1) is selected, try changing it to Stereo instead. If you are unsure how to change your Netflix app audio settings, visit our alternate audio article.

If changing to stereo solves your audio issue, your equipment may not be surround sound compatible. Contact your device's manufacturer for assistance if you believe your equipment should be compatible with 5.1 audio.

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

1. Using a web browser, go to Viewing Activity in your account.

2. In the list, find the TV show or movie with the issue and click Report a Problem.

3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.

If you are using an external audio receiver, sound bar, or speakers:

1. Ensure that your speakers are connected to your receiver properly.

2. Check any HDMI or optical connectors to ensure that they are plugged in correctly.

3. Try reversing the ends of the HDMI/optical cable or using an alternate cable.

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

1. Using a web browser, go to Viewing Activity in your account.

2. In the list, find the TV show or movie with the issue and click Report a Problem.

3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.

If you are using an external audio receiver, sound bar, or speakers:

1. Ensure that your speakers are connected to your receiver properly.

2. Check any HDMI or optical connectors to ensure that they are plugged in correctly.

3. Try reversing the ends of the HDMI/optical cable or using an alternate cable.

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

1. Using a web browser, go to Viewing Activity in your account.

2. In the list, find the TV show or movie with the issue and click Report a Problem.

3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

1. Using a web browser, go to Viewing Activity in your account.

2. In the list, find the TV show or movie with the issue and click Report a Problem.

3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.

There might be an issue with the connection between your device and the TV.

To fix the problem:

1. Make sure you're using an HDMI cable.

2. Try reversing the ends of the HDMI cable.

3. Bypass any receivers or sound systems in use by connecting your device directly to your TV using an HDMI cable.

4. Try connecting to a different HDMI port on your TV.

5. Try a new HDMI cable.

6. If available, try an HDMI port on another TV.

   • If you can stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for help.

If you are using an external audio receiver, sound bar, or speakers:

1. Ensure that your speakers are connected to your receiver properly.

2. Check any HDMI or optical connectors to ensure that they are plugged in correctly.

3. Try reversing the ends of the HDMI/optical cable or using an alternate cable.

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

1. Using a web browser, go to Viewing Activity in your account.

2. In the list, find the TV show or movie with the issue and click Report a Problem.

3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.

If your device is connected directly to your TV, check your Netflix app audio options. If surround sound (5.1) is selected, try changing it to Stereo instead. If you are unsure how to change your Netflix app audio settings, visit our alternate audio article.

If changing to stereo solves your audio issue, your equipment may not be surround sound compatible. Contact your device's manufacturer for assistance if you believe your equipment should be compatible with 5.1 audio.

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

1. Using a web browser, go to Viewing Activity in your account.

2. In the list, find the TV show or movie with the issue and click Report a Problem.

3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.

If your device is connected directly to your TV, check your Netflix app audio options. If surround sound (5.1) is selected, try changing it to Stereo instead. If you are unsure how to change your Netflix app audio settings, visit our alternate audio article.

If changing to stereo solves your audio issue, your equipment may not be surround sound compatible. Contact your device's manufacturer for assistance if you believe your equipment should be compatible with 5.1 audio.

1. From the PlayStation home screen, navigate to Settings.

2. Navigate to Sound Settings.

3. Select Audio Output Settings.

4. Select HDMI, then Automatic.

5. Press X to save the settings.

6. Try Netflix again.

If this does not resolve the issue, or if you're not currently using HDMI to connect to your TV or home theater system, you may want to manually set the audio settings on your PlayStation 3.

1. From the PlayStation home screen, navigate to Settings.

2. Navigate to Sound Settings.

3. Select Audio Output Settings.

4. Highlight the cable type you are currently using to connect your PlayStation 3 to your TV or home theater system and press X.

   • If you have selected Audio Input Connector / SCART / AV MULTI, press X to save the settings and try Netflix again.

   • If you have selected HDMI, choose Manual and continue to the next step.

5. Make sure Dolby Digital 5.1 Ch. is checked.

6. Make sure Dolby Digital Plus is unchecked.

7. Press the Right arrow.

8. Press OK if prompted.

9. Press X to save the settings.

10. Try Netflix again.

If you use an assistive listening device or voice clarifying headset while watching Netflix, you may need to adjust your streaming device's audio output settings to Stereo or Linear PCM output. For help adjusting these settings, contact the manufacturer of your streaming device.

If you don't use one of these devices, continue troubleshooting below.

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

1. Using a web browser, go to Viewing Activity in your account.

2. In the list, find the TV show or movie with the issue and click Report a Problem.

3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.

If your device is connected directly to your TV, check your Netflix app audio options. If surround sound (5.1) is selected, try changing it to Stereo instead. If you are unsure how to change your Netflix app audio settings, visit our alternate audio article.

If changing to stereo solves your audio issue, your equipment may not be surround sound compatible. Contact your device's manufacturer for assistance if you believe your equipment should be compatible with 5.1 audio.

1. From the TiVo home screen, go to TiVo Central.

2. Select Settings & Messages.

3. Select Settings.

   • If you don't see Settings, continue to the next step.

4. Select Audio & Video Settings.

5. Select Dolby Digital.

6. Select Dolby Digital to PCM.

7. Try Netflix again.

1. Turn off your device. If your device has a power cable, unplug it.

2. Make sure your device is completely off, not just in sleep or standby mode.

3. Leave your device off for 15 seconds.

4. Turn on your device and try Netflix again.