Netflix Error tvq-pb-101

If you experience the error code tvq-pb-101, often accompanied by the following message:

We're having trouble playing this title right now. Please try again later or select a different title.

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Blu-ray Player

Restart your device

  1. Power your device completely off for at least 15 seconds.

  2. Power your device back on.

  3. Try Netflix again.

Sign out of Netflix

  1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.

    • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't see Settings or the Gear icon, continue below.

      • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:

        • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

  2. Select Reset.

    • If you do not see Reset, select Sign Out or Deactivate.

  3. Once you are signed out, sign back in and try Netflix again.

Comcast Xfinity X1 Set-top Box

Restart your device

  1. Press the Xfinity button on your remote.

  2. Press the A button on your remote.

  3. Select Restart.

  4. Confirm that you want to restart the device.

  5. When the device finishes restarting, try Netflix again.

Reset the Netflix app

  1. Press the Xfinity button on your remote.

  2. Press the A button on your remote.

  3. Scroll to the right and select Reset Netflix.

  4. Select Reset Netflix again to confirm.

  5. Select Restart Netflix.

  6. Sign back in and try Netflix again.

Contour Set-top Box

Restart your device

  1. Press the Contour button on your remote.

  2. Press the A button on your remote.

  3. Select Restart.

  4. Confirm that you want to restart the device.

  5. When the device finishes restarting, try Netflix again.

Reset the Netflix app

  1. Press the Contour button on your remote.

  2. Press the A button on your remote.

  3. Scroll to the right and select Reset Netflix.

  4. Select Reset Netflix again to confirm.

  5. Select Restart Netflix.

  6. Sign back in and try Netflix again.

All other set-top boxes or streaming media players

Restart your device
  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

PlayStation 3

Restart your PlayStation

  1. Unplug your PlayStation 3 from power for at least 1 minute.

  2. While your PlayStation 3 is unplugged, press the power button on the console to discharge it.

  3. Plug your PlayStation 3 back in.

  4. Turn your PlayStation 3 on with the power button.

  5. Try Netflix again.

Delete Saved Game Data

  1. Begin from the PS3 Home Screen.

    • If you're not already at the home screen, hold the PS button in the middle of the controller, select Quit, then select Yes to return to the home screen.

  2. Navigate to Game.

  3. Navigate to Game Data Utility and highlight Netflix.

  4. Press the Triangle button on the PlayStation controller.

  5. Select Delete.

  6. Select Yes.

Note:
If you see "An error occurred during the delete operation (8001002A)" after completing this step, continue troubleshooting below.

Reinstall the Netflix app

Uninstall the Netflix app

  1. Begin from the PS3 home screen.

    • If you're not already on the home screen, hold the PS button in the middle of your controller, select Quit, then select Yes.

  2. Navigate to the TV/Video Services section and highlight Netflix.

  3. Press the Triangle button on your controller.

  4. Select Delete.

  5. Select Yes.

Reinstall the Netflix app

  1. From the home screen, navigate to the TV/Video Services section and select the Netflix icon.

    • If you're not already on the home screen, hold the PS button in the middle of your controller, select Quit, then select Yes.

  2. Select Yes to confirm you want to download software. The Netflix app will now begin downloading.

If you do not see the Netflix app, follow the steps below to download it from the PlayStation store.

  1. From the PS3 Home Screen, select PlayStation Store.

  2. Select Apps.

  3. Select Movies/TV.

  4. Select Netflix.

  5. Select Download.

  6. Once Netflix has finished downloading, select Start.

  7. Sign in to your Netflix account and attempt to stream again.

    • You may be prompted to sign in to your PlayStation Network (PSN) account first.

Roku

Reset the Netflix app

  1. On the error screen in the Netflix app, select More Info or More Details.

  2. Select Reset.

    • If you do not see Reset, select Sign Out or Deactivate.

  3. Once you are signed out, sign back in and try Netflix again.

Restart your Roku

  1. Unplug your Roku from power for at least 10 seconds.

  2. Plug your Roku back in.

  3. Turn your Roku on by pressing any button on the Roku remote.

  4. Wait 1 full minute.

  5. Try Netflix again.

Deactivate and reactivate the Netflix app

  1. Press the Home button to navigate to the Roku home screen.

  2. Highlight the Netflix app and press the star key on the remote.

  3. Select Remove channel.

  4. Select Remove channel again to confirm.

  5. From the home screen, select Streaming Channels.

  6. Select Movies & TV.

  7. Select Netflix.

  8. Select Add Channel.

  9. Select Go to channel.

  10. Sign in to your account and try Netflix again.

Smart TV

Ensure your network supports streaming

If you are on a work, school, hotel, or hospital public Wi-Fi network:

  • Check with your network administrator to make sure streaming services such as Netflix are supported and not intentionally blocked.

  • Note that many public networks have limited bandwidth.

If you're using a cellular data network or satellite internet:

  • If possible, try a different network. Cellular data and satellite internet connections often have slower connection speeds than cable internet or DSL.

Sign out of Netflix

  1. Begin from the Netflix home screen.

  2. Navigate left to open the menu, then select Settings.

    • If you do not see a menu when you navigate left, navigate up and select Settings or the gear icon .

  3. Select Sign out.

  4. Select Yes to confirm.

  5. Once signed out, sign back in and try Netflix again.

If you cannot locate Settings or the gear icon:

  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:

    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. Select Sign out, Start Over or Deactivate.

  3. Once signed out, sign back in and try Netflix again.

Restart your Smart TV

  1. Unplug your TV from power for at least 1 minute.

  2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

    • If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least 3 minutes.

  3. Plug your TV back in.

  4. Turn your TV on.

  5. Try Netflix again.

Restart your home network

For this step, make sure to leave your smart TV and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

  1. Turn off or unplug your smart TV.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your smart TV back on and try Netflix again.

Restore your default connection settings

If you've modified your streaming device to use custom connection settings, restore your internet provider's default settings and try Netflix again. Custom connection settings might include:

  • If you are connecting with a Virtual Private Network (VPN) or proxy service, disable it and connect directly with your home internet.

  • If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically.

If you need assistance changing these connection settings on your streaming device, please reach out to the device's manufacturer.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity:

  • Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.

  • Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

Xbox 360

Check available disk storage

  1. Press the Guide button.

  2. Select Settings.

  3. Select System.

  4. Select Storage.

  5. If you have less than 8 MB of storage space available, you will need to free up space to continue watching Netflix.

Delete Netflix saved data

  1. Select Settings from the Xbox Dashboard.

  2. Select System.

  3. Select Storage.

  4. Select All Devices if present, or select the first device listed. This will most likely be Memory Unit, USB storage, or Hard Drive.

    Note:
    If you see multiple devices, repeat the following steps for each device.
  5. Select Games and Apps.

  6. Select Netflix.

  7. Select Netflix Saved Game.

  8. Select Delete.

  9. Select Yes to confirm.

  10. If you see Netflix Xbox 360 Game, select it, then select Delete and confirm.

  11. If you see Netflix Title Update, select it, then select Delete and confirm.

  12. Try Netflix again.

Uninstall and reinstall the Netflix app

Uninstall Netflix

  1. Begin from the Xbox Dashboard.

  2. Navigate to Apps.

  3. Select My Apps.

  4. Highlight the Netflix app.

  5. Press the X button for app details.

  6. Select Delete.

  7. Press Yes to confirm.

Reinstall Netflix

  1. From the Xbox 360 Dashboard, navigate to Apps.

  2. Select the Netflix tile to begin downloading the app.

  3. Once the download is complete, sign back in and try Netflix again.

All other devices

We are currently researching this error. To help us investigate, please contact customer service.