Using Netflix on your TiVo

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Using Netflix on your TiVo

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Using Netflix on your TiVo

Welcome to Netflix on your TiVo! Use this article to learn about Netflix features and how to set up and sign out of your account. If you’re unsure if your device supports Netflix, follow the steps on the “Set up Netflix” tab to attempt to locate the Netflix app.

Netflix Features

Set up Netflix

Sign out of Netflix

Netflix in Ultra HD

Netflix in HDR

Netflix is available on many TiVo models. Netflix streaming features on supported devices include:

Supported Regions
Netflix is available worldwide, and most devices will work wherever Netflix is available, though some older devices will only work in the country where they were purchased. See our Supported Region Map for details. If you are considering purchasing a new device, check with the manufacturer to see if it supports Netflix in your region.

Older devices may ask you to go to netflix.com/activate to set up your device. These devices only support Netflix in the US and Canada.

Navigation
On most devices, Netflix lets you browse through rows of TV shows and movies, including a row dedicated to your My List selections. Each row represents a category (Comedies, Dramas, TV shows, etc) that we present to you based on what you’ve watched.

Older devices may not have rows of categories, but do allow you to scroll through My List, which you can create using the Netflix website.

Resolution
Most devices are capable of streaming Netflix in high definition on fast internet connections and will play Netflix in their maximum supported resolution (see our internet connection speed recommendations for more information).

Subtitles & Alternate Audio
Learn how to enable subtitles, closed captions, and alternate audio (including 5.1 surround sound), which are available on many TV shows and movies. To check if your device supports 5.1 audio, go to any Netflix Original to see if there is a 5.1 audio option. If not, your device does not support this feature. Many devices will let you customize the appearance of subtitles and captions. Devices that do not support customization will display subtitles and captions in their default appearance or are not configured to display subtitles.

Parental Controls
Netflix allows you to set parental controls on individual profiles.

HDR
HDR capable devices will allow you to stream Netflix in HDR when connected to a compatible TV.

The chart below describes the features available on supported TiVo devices.

Model	Supported Regions	Resolution	Subtitles & Audio
Virgin Media - The TiVo box	United Kingdom	1080p	Subtitles, Alternate Audio, 5.1 Surround Sound
Virgin Media - V6 powered by TiVo	United Kingdom	4K	Subtitles, Alternate Audio, 5.1 Surround Sound

To connect your TiVo to your Netflix account, make sure you are on the Home screen and select the option below that best describes your device.

Connect from the Home Screen

Press the Home button on your TiVo remote.
Select Search & Discover.
Select Netflix.
Enter your Parental Control PIN (the default PIN is 1234).
- Having trouble with your PIN? See Virgin Media's support site for help.
Select Sign In.
- If you do not see Sign In, select Yes on the Are you a member of Netflix? screen.
- If you are not yet a member, follow the sign up prompts or set up your membership online.
Enter your Netflix email address and password.
Select Continue.

Connect from the Channel Lineup

Use your remote to navigate to Channel 204 on your TV.
Once on Channel 204, select OK to launch the Netflix app.
Enter your Parental Control PIN (the default PIN is 1234).
- Having trouble with your PIN? See Virgin Media's support site for help.
Select Sign In.
- If you do not see Sign In, select Yes on the Are you a member of Netflix? screen.
- If you are not yet a member, follow the sign up prompts or set up your membership online.
Enter your Netflix email address and password.
Select Continue.

Your device is now connected to your Netflix account. Enjoy!

To sign out of the Netflix account on your device, follow the steps below.

From the TiVo home screen, select Help & Settings.
Select System Info.
Select Netflix Account Information.
Select Sign Out of Netflix Account.

Netflix is available in Ultra HD on select TiVo streaming media players. To stream in Ultra HD, you will need:

A 2014 or newer Ultra HD TV with the Netflix app, connected to your TiVo via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).
A plan that supports streaming in Ultra HD. You can check which plan you're currently on at netflix.com/ChangePlan.
A steady internet connection speed of 25 megabits per second or higher.
Streaming quality set to High or Auto. More information about video quality settings can be found in our playback settings article.

The following TiVo models currently support Netflix in Ultra HD:

Virgin Media - V6 powered by TiVo

Netflix is available in HDR on select TiVo set-top boxes. To stream in HDR, you will need:

A TV that supports either Dolby Vision or HDR and Netflix. (If you use a set-top box to stream Netflix, both the set-top box and TV must support HDR.)
A 4 Screen Netflix plan. You can check which plan you're currently on at Netflix.com/ChangePlan.
A steady internet connection speed of 25 megabits per second or higher.
Streaming quality set to High. More information about video quality settings can be found in our playback settings article.

The following TiVo models currently support Netflix in HDR:

Virgin Media - V6 powered by TiVo

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