Netflix says 'There is a problem playing the video. (1.1)'
If you see an error on your Android phone or tablet that says
There is a problem playing the video. Please try again. (1.1)
It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.
Go to Netflix.com on a web browser
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Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.
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Open a web browser and go to netflix.com/clearcookies.
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From the top right, click Sign In.
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Sign in to your Netflix account.
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If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.
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If you don't get an error, continue to the next steps.
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Clear the Netflix app data
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Go to your device's home screen or apps list.
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Tap and hold the Netflix app, then tap App info.
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Tap Storage & cache > Clear storage > OK.
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Try Netflix again.
Reinstall the Netflix app
If you're on your Android phone or tablet, open the Netflix page in the Play Store, tap Uninstall, then tap Install.
These steps will also reinstall the app:
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Open the Play Store app, then search for "Netflix."
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In the list, find and tap the Netflix app.
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Tap Uninstall.
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Tap Install, and wait until it's done.
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Tap Open, then try Netflix again.