Deletion, removal and retention of information

Refer to the appropriate section below for instructions on how to remove information associated with your account.

Retention of Personal Information

We retain personal information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes, and as otherwise necessary to fulfill the purposes described in the Netflix Privacy Statement. This includes a device identifier, an email address associated with the account, and an encrypted and hashed version of your payment details. “Hashing” means that we can “match” your payment method (or email) if it is reintroduced to our systems - but we cannot use the information to contact you or charge your payment method.

If you have removed a payment method, but have not deleted your account, we retain an encrypted and hashed version of the payment details for the reasons stated above.