Deletion, removal and retention of information

This article tells you about how you can delete information associated with your account, and about Netflix’s data retention practices.

Account

We hate to see you go, but if you need to cancel your membership, all you need to do is click the Cancel Membership link on the Account page.

It is our standard practice to automatically delete Netflix accounts that remain cancelled for more than 10 months. To request the earlier deletion of your cancelled Netflix account, please contact privacy@netflix.com from the email address associated with the account. (Note: including the email address in the body of a request sent from a different email address does not suffice for these purposes.)

If you are a current member and wish to have your Netflix account deleted:

  • first cancel your account by logging in to your Netflix account in a browser, clicking on the Account option, then selecting the Cancel Membership button under Membership & Billing.

    • Note:
      if you signed up for our service through iTunes or Google Play, you must first contact those providers to cancel your Netflix subscription. We will only be able to delete your account once your membership cancellation through the provider takes effect, at the end of your current billing period. You can find that date by following the Billing details link under Membership & Billing.
  • then contact privacy@netflix.com as indicated above.

  • if you cancel your account before your current billing period expires, we will delete your account at the end of the period, unless you expressly request earlier deletion.

    • Note:
      Netflix accounts paid via iTunes or Google Play can only be deleted when your billing period expires.

If you are a former member, please contact privacy@netflix.com as indicated above to request the deletion of your Netflix account.

If you are a customer who has started but not completed the registration process, please contact privacy@netflix.com to request that the data you entered be deleted.

Please see the sections below for information about removing or deleting specific information in your account, and for information about our data retention practices.

Payment method

We do not currently offer a self-service functionality through the Account page for members to remove the payment methods associated with their Netflix account. For assistance, please contact privacy@netflix.com from the email address associated with your Netflix account.

Note:
including the email address in the body of a request sent from a different email address does not suffice for these purposes.

We are unable to remove a specific method of payment from accounts. However, we can remove all payment methods from your account, provided you are not billed through a partner. If you wish to continue the service after we have removed all payment methods, simply add a new method of payment to your account before your current billing period ends to ensure your service is not interrupted.

If you pay for your Netflix membership through a partner such as iTunes or Google Play, please contact them directly for support regarding payments, and changing or canceling your subscription.

Phone number

If you no longer wish to receive any text messages from us (including for password reset purposes), you may remove your phone number as follows:

  • log in to your Netflix account in a browser

  • click on the Account option

  • go to the Change phone number link in the Membership & Billing section

  • select the delete phone number button.

Account profiles

To remove a profile from your account:

  • log in to your Netflix account in a browser

  • click on the Account option

  • go to the the Manage Profiles link under My Profile section

  • select the edit icon on the profile you want to delete, and press the delete profile button.

Once you remove a profile, the viewing history for that profile is deleted.

The main profile on your Netflix account cannot be removed. You can see information about how to hide viewing history.

Email address

We require an email address be associated with your Netflix account so we may communicate with you regarding your membership.

If your email address has been associated with a Netflix account that you did not create and you wish to have your email address removed from the account, please contact privacy@netflix.com for assistance.

Data retention

We retain certain limited non-personally identifying information following account deletion for lawful reasons, including fraud prevention, accounting purposes, and enforcing our Terms of Use. This includes device identifier, and hashes of your payment details and an email address associated with the account. “Hashing” means that we can “match” your method of payment (or email) if it is reintroduced to our systems - but we cannot use the information to contact you or charge your method of payment.

If you do not delete your account, but have removed a method of payment associated with the account, we retain a hash of the payment details for the reasons stated above. If you change your email address, we retain a hash of the prior email address for security purposes, to allow you to validate that it was previously associated with the account.

See our Privacy and Security help page for information on more topics.