Deleting your Netflix account

When using the Netflix streaming app or Netflix games on Android phones and tablets, and iPhone, iPad, and iPod touch, you have the option to permanently delete your account.

Deleting your account using the Netflix app

1. Open the Netflix app.

2. In the lower right, tap My Netflix .

3. In the upper right, tap the Menu .

4. Tap Account .

5. Under Settings, tap Delete account.

6. Complete the Security Check.

7. Confirm you want to delete your account by checking the box and then tapping Permanently Delete.

8. We’ll send you an email confirmation of your deletion request.

Deleting your account using a Netflix game app

1. Open a Netflix game app.

2. In the upper right, tap your Profile icon .

3. Tap Account .

4. Under Settings, tap Delete account.

5. Complete the Security Check.

6. Confirm you want to delete your account by checking the box and then tapping Permanently Delete.

7. We’ll send you an email confirmation of your deletion request.

If you are unable to delete your account using a Netflix mobile app or game, please follow the steps in the section below.

It is our standard practice to automatically delete Netflix accounts 10 months after the membership has been canceled. As a former member, you can request earlier deletion as follows:

• Please contact privacy@netflix.com from the email address associated with the account to request the deletion of your Netflix account.

If you are unable to use a Netflix mobile app or game and you wish to have your Netflix account deleted, please follow the steps below.

If you are a:

Current Netflix member

• Cancel your membership by visiting netflix.com/cancelplan.

  Note:

  If you are being billed through a third party and not directly through Netflix, you need to contact them to cancel your Netflix membership. We can only delete your account once your membership cancellation through the third party takes effect at the end of your current billing period. You can find that date by visiting the Billing Details page.

• After canceling, please contact privacy@netflix.com from the email address used to sign in to the account to request deletion of your Netflix account.

  Note:

  Including the email address in the body of a request sent from a different email address (including an email alias) does not suffice for these purposes.

• If you cancel your membership before your current billing period expires, we will delete your account at the end of the period, unless you expressly request earlier deletion.

Customer who started but did not complete sign up

• Please contact privacy@netflix.com to request the deletion of the information you entered during the sign-up process.
  NOTE: Including the email address in the body of a request sent from a different email address (including an email alias) does not suffice for these purposes.