How to confirm your identity to make account changes
As an extra layer of security, we may ask members to verify some information when changing important account details.
A Security Check screen appears when you need to confirm your identity. You'll either need to enter a 6-digit code that we'll send to your email or phone number, or confirm your payment details.
Verification for email or phone number changes
Note:The phone number on your Netflix account must be verified to receive a text message for account changes.
We'll send a message to the verified phone number on your Netflix account.
The text message will say Use this code (6-digits) to verify your identity. We just want to confirm it’s you.
Return to the Security Check page on Netflix, enter the code, and click or tap the Continue button.
If you entered the code correctly, you'll be taken to the change email or change phone number screen and can proceed.
If you didn't receive the code, make sure that the phone number on your Netflix account is up to date. If it is, select Resend Code to have another message sent.
If the code you received isn't working, click or tap the Resend Code link on the page.
Check your text messages for one that says Use this code (6-digits) to verify your identity. We just want to confirm it’s you.
Return to the Security Check page on Netflix, enter the code, and click or tap the Continue button.
If you entered the code correctly, you'll be taken to the change email or change phone number screen and can proceed.
Click or tap the Try Another Way link on the Security Check page and then choose one of the other methods to confirm your identity. We also suggest you update the phone number on file from your Account page.
This can happen when you complete the Security Check incorrectly too many times.
We'll send you an email with the subject Password reset required.
If you don't see the email, be sure to check your promotions or spam folders.
Follow the instructions to reset your password, and then try your other account changes again.
Check the primary email on the account for an email with the subject Confirm your account change with this code.
If you don’t see the email, be sure to check your promotions or spam folders.
Open the email to see the 6-digit code.
Return to the Security Check page on Netflix, enter the code, and click or tap the Continue button.
If you entered the code correctly, you'll be taken to the change email or change phone number screen and can proceed.
Double-check that the email isn't in your promotions or spam folder.
If you still can't find the email, click or tap the Resend Code link on the Security Check page to send another email and then follow the instructions above.
If the code you received isn't working, select the Resend Code link on the page.
Check the primary email on the account for an email with the subject Confirm your account change with this code.
If you don’t see the email, be sure to check your promotions or spam folders.
Open the email to see the 6-digit code.
Return to the Security Check page on Netflix, enter the code, and click or tap the Continue button.
If you entered the code correctly, you'll be taken to the change email or change phone number screen and can proceed.
Click or tap the Try Another Way link on the Security Check page and then choose one of the other methods to confirm your identity. If you don't see this option, please contact us.
This can happen when you complete the Security Check incorrectly too many times.
We will send you an email with the subject Password reset required.
