How to confirm your identity to make account changes
As an extra layer of security, we may ask members to verify some information when changing important account details.
A Security Check screen appears when you need to confirm your identity. You'll either need to enter a 6-digit code that we'll send to your email or phone number, or confirm your payment details.
Verification for email or phone number changes
If you choose 'Text a code'
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We'll send a message to the verified phone number on your Netflix account.
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The text message will say Use this code (6-digits) to verify your identity. We just want to confirm it’s you.
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Return to the Security Check page on Netflix, enter the code, and click or tap the Continue button.
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If you entered the code correctly, you'll be taken to the change email or change phone number screen and can proceed.
I didn't receive the message
If you didn't receive the code, make sure that the phone number on your Netflix account is up to date. If it is, select Resend Code to have another message sent.
I'm getting a 'That wasn't quite right. Try again or request a new code.' message
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If the code you received isn't working, click or tap the Resend Code link on the page.
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Check your text messages for one that says Use this code (6-digits) to verify your identity. We just want to confirm it’s you.
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Return to the Security Check page on Netflix, enter the code, and click or tap the Continue button.
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If you entered the code correctly, you'll be taken to the change email or change phone number screen and can proceed.
I don't have access to the phone number on the account
Click or tap the Try Another Way link on the Security Check page and then choose one of the other methods to confirm your identity. We also suggest you update the phone number on file from your Account page.
I'm getting a 'Looks like that code isn’t right' error
This can happen when you complete the Security Check incorrectly too many times.
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We'll send you an email with the subject Password reset required.
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The email has instructions on resetting your password.
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If you don't see the email, be sure to check your promotions or spam folders.
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Follow the instructions to reset your password, and then try your other account changes again.
If you choose 'Email a code'
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Check the primary email on the account for an email with the subject Confirm your account change with this code.
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If you don’t see the email, be sure to check your promotions or spam folders.
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Open the email to see the 6-digit code.
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Return to the Security Check page on Netflix, enter the code, and click or tap the Continue button.
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If you entered the code correctly, you'll be taken to the change email or change phone number screen and can proceed.
I didn't receive the email
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Double-check that the email isn't in your promotions or spam folder.
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If you still can't find the email, click or tap the Resend Code link on the Security Check page to send another email and then follow the instructions above.
I'm getting a 'That wasn't quite right. Try again or request a new code.' message
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If the code you received isn't working, select the Resend Code link on the page.
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Check the primary email on the account for an email with the subject Confirm your account change with this code.
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If you don’t see the email, be sure to check your promotions or spam folders.
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Open the email to see the 6-digit code.
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Return to the Security Check page on Netflix, enter the code, and click or tap the Continue button.
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If you entered the code correctly, you'll be taken to the change email or change phone number screen and can proceed.
I don't have access to the primary email on my account
Click or tap the Try Another Way link on the Security Check page and then choose one of the other methods to confirm your identity. If you don't see this option, please contact us.
I'm getting a 'Looks like that code isn’t right' error
This can happen when you complete the Security Check incorrectly too many times.
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We will send you an email with the subject Password reset required.
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The email will have instructions on how to reset your password.
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If you don't see the email, be sure to check your promotions or spam folders.
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Follow the instructions to reset your password, and then try your other account changes again.
If you choose 'Confirm payment details'
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Enter the full credit or debit card number that you use to pay for Netflix.
Note:This will not charge your payment method, and will not require the expiration date, zip code, or security code. -
Click or tap Continue once you are finished.
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If you entered the card number correctly, you will be taken to the change email or change phone number screen and can proceed.
I don't have access the credit or debit card on file
Click or tap the Try Another Way link on the Security Check page and then choose one of the other methods to confirm your identity.
I'm getting an 'Unfortunately, that’s not a match' error
This can happen when you complete the Security Check incorrectly too many times.
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We will send you an email with the subject Password reset required.
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The email will have instructions on how to reset your password.
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If you don't see the email, be sure to check your promotions or spam folders.
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Follow the instructions to reset your password, and then try your other account changes again.
If you received a code, but didn't try to change your email address or phone number
If you received a code but didn't try to change your email address or phone number, please follow the steps in How to stop someone from using your account.
If you don't have access to the email address, phone number, or payment method on the account
Please contact us for assistance.
If you tried the steps above and are still unable to change your account information, please contact us.