Accessing and updating information associated with your account

This article tells you how you can access and update information associated with your account.

Much of the data that we store about our members is easily accessible by logging into your account in a browser and clicking on the Account option. In nearly all cases, the information our members are looking for can be found on this page. If you cannot find the data you’re looking for in this manner, please contact privacy@netflix.com.

The Account page gives you access to information such as:

  • Account Information - account owner information you have provided to Netflix, such as email and phone number (available under Membership & Billing), as well as plan selection information (available under Plan Details).

  • Communication Settings - your indicated preferences with respect to Netflix communications you wish to receive (available under Settings).

  • Payment and Billing Information - payment details you have provided to Netflix and information about the charges we have made or attempted to make to your payment method for your subscription (available under Membership & Billing).

  • Profiles - details of any profiles that have been created within your Netflix member account, including playback preferences (available under My Profile).

  • Content Interaction History - a history of your Viewing Activity and information regarding your interactions with content titles on Netflix, such as movies and TV shows you have rated (available under My Profile).

  • IP address information - information associated with the last time a particular device was used to stream from your Netflix member account from a particular IP address (available under Settings).

You can edit the following personal information on your Netflix account through the Account page:

  • email address

  • method of payment

  • phone number

You can also update your password, adjust your communications settings, and hide titles in your viewing activity.

You may also contact Customer Service for help changing the following information:

  • name

  • email address

  • method of payment

  • password

If you contact Customer Service, you must pass a verification process before our representatives can assist you with making any of these changes on the account.

See our Privacy and Security help page for information on more topics.