You can watch titles in HDR if your TV, plan, and connection speed support it. If you meet our HDR requirements but are not seeing HDR titles when you browse Netflix, follow the troubleshooting steps for your device below.
Ensure HDR Video is enabled
Click on or tap the Windows icon to open the Start Menu.
Type HDR into the search bar at the bottom of the screen.
Select HDR Video Options from the search results.
Under Stream HDR Video, ensure the toggle is in the On position.
Try browsing Netflix again.
We're researching this error. To help us investigate, please contact Netflix Customer Service.