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How to get the best video quality

Make sure that you’re watching Netflix in the highest quality possible, whether it's HD, 4K Ultra HD, or with HDR.

You should get the best quality automatically, but if things don’t look as good as you expect, this article may help.

If you want to change the video quality of downloads, see How to change the video quality of a download.

Follow each of the steps below. If you make any changes, stop and check to see if it made a difference before moving on.

First, every Netflix TV show and movie has a details page with the title's description, maturity rating, and more. The page also has video quality labels showing the quality a title will play at on the device you're using.

Resolution (image detail)

or HDR icon
4K or 4K HDR: The highest resolution currently available on Netflix. Also called Ultra HD or 4K Ultra HD.


HD: Can be either full high definition (1080p) or high definition (720p).

Dynamic range (contrast & colorfulness)

or
Dolby Vision: A high dynamic range (HDR) system developed by Dolby Laboratories.

or HDR icon
HDR or HDR10+: Another system for high dynamic range video.

You'll see a resolution label next to Netflix titles on most TVs. If high definition is available, you'll also see a label for the high-definition format the title will play in.

You might only see one video quality label on some TVs and devices, even if more than one applies. If both the title and the device support high dynamic range, an HDR label will be shown. But if a title plays in 4K and also supports Dolby Vision on a device, you'll only see the Dolby Vision label .

To check resolution, look for 4K and HD labels. To check high dynamic range, look for Dolby Vision and HDR labels. Click on step 5 below for specific titles you can use to check each.

Note:Some mobile devices may not always stream in HDR even if an HDR label appears, like if the device is in low power mode or using a cellular connection.

Check which plan you have and make sure it supports the quality you'd like.

Note:If you’re watching on a device that can play at a better quality than your plan allows, we may invite you to upgrade your plan to take full advantage of your equipment.

Netflix adapts to the speed of your internet connection to make sure you can keep watching. It may stream at a lower quality on slow or unstable internet connections.

Note:Sometimes, titles will start at a lower resolution and then switch to a higher resolution after a short time.

Follow the steps below to check your device's internet speed.

  1. Open the Netflix app, then select a profile.

  2. On the Netflix home screen, press the back button on your remote to get to the menu.

  3. If the menu is at the top: Go left to your profile icon, select Get Help, then Check your Network.

    If the menu is on the left: At the bottom, select Get Help, then Check your Network.

Make sure the speed shown on your device is at or above Netflix's internet speed recommendations for the resolution you'd like.

  1. Open the Netflix app.

  2. In the lower right, tap My Netflix.

  3. In the upper right, tap the Menu.

  4. Tap App Settings.

  5. Scroll down and tap Internet Speed Test.

  6. Once the test is done, make sure the network speed meets Netflix's internet speed recommendations.

If you get an error message or the page doesn't load, it means your device isn't connected to the internet. You might need to troubleshoot your home network or your mobile device's connection to the internet.

Using your browser, go to fast.com and wait for the test to finish.

Make sure the speed shown on your browser is at or above Netflix's internet speed recommendations for the resolution you'd like.

To get the best quality available for your plan, all the devices you're using have to support that quality. If you’re on the Premium plan and trying to watch on a TV with a streaming stick and an audio receiver, all three of your devices have to support 4K or HDR in order for you to be able to watch in 4K or HDR.

  • You should also check that all devices are running the latest software or firmware and that their video resolution settings are equal to or greater than the quality you're aiming for.

  • Your video cables and the ports they're plugged into must also support your plan's quality. For the Premium plan, you need to use Premium High Speed HDMI or Ultra High Speed HDMI cables. (Not sure what type of cable you have? It's often printed on the cable or the cable ends.)

  • For 4K or HDR, make sure that devices and cables are plugged into an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).

  • If a device or cable in your setup doesn't meet all requirements for a particular quality, Netflix will play at the highest quality available for that device, port, or cable.


TVs and TV streaming devices

HDR can be turned on or off in the Netflix app on HDR-capable devices:

  1. Open the Netflix app, then choose a profile.

  2. On the Netflix home screen, press the back button on your remote to get to the menu.

  3. If the menu is at the top: Go left to your profile icon, select Get Help, then Video.

    If the menu is on the left: At the bottom, select Get Help, then Video.

  4. Choose HDR On or HDR Off.

  5. Resume watching Netflix.

Note:Some devices may be set to HDR Off by default .

Most (but not all) Netflix titles are available in HD or 4K. You can search for "HD" or "4K" to see a list of ones that are.

  • Note that the details page of a title will show the title's video and audio quality as it’ll play on your device. A movie may be available in 4K, but if your device is only 1080p the details page will show HD instead of 4K and the title will play in 1080p.

  • Titles to test with:

While you can't choose the resolution from your account settings, some account settings do affect video quality. The default settings should be fine, but you can double-check them to make sure they haven't been set to a lower quality. Go to Playback Settings in a web browser to choose the profile you want, then make sure Data usage per screen is set to the target quality:

  • 4K: High or Auto

  • 1080P HD: High or Auto

  • 720p HD: Medium, High, or Auto

Note:For networks with varying streaming speeds, using a setting other than Auto may force a particular speed – which may help with video quality. If that causes buffering or freezing, change the setting back to Auto.

Note: Streaming in a higher video quality uses more data and may use more energy. See How to control how much data Netflix uses.

Watching on a computer or mobile device? You may need to check a few more things. See the article that applies to your device for more information: Windows, Mac, Android phone/tablet, iPhone/iPad.

If you've followed all of the steps and still aren't getting the video quality you think you should, contact your device manufacturer.

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