I'm not seeing Ultra HD 4K titles when I browse Netflix.

You can watch titles in Ultra HD if your device, plan, and connection speed support it. If you meet our Ultra HD requirements but are not seeing Ultra HD titles when you browse Netflix, follow the troubleshooting steps for your device below.

Windows 10

Your computer may be missing an extension required for Ultra HD 4K playback.

Install the HEVC Video Extension
  1. Navigate to Microsoft's HEVC Video Extensions page.

  2. Select Get.

  3. If a dialog box appears, select Open Microsoft Store, then select Get again.

  4. Once the extension has successfully downloaded, try Netflix.

All other devices

We are currently researching this error. To help us investigate, please contact customer service.