I'm not seeing Ultra HD 4K titles when I browse Netflix.

You can watch titles in Ultra HD if your device, plan, and connection speed support it. If you meet Ultra HD requirements but are not seeing Ultra HD titles when you browse Netflix, follow the troubleshooting steps for your device below.

Amazon Fire TV/Stick

To watch titles in Ultra HD, you may need to change the video resolution setting on your device. Follow these steps to change the setting:

  1. From the Amazon home, screen go to Settings > Display & Sounds > Display.

  2. Open the Video Resolution section.

  3. Select the Auto (up to 4K Ultra HD) option.

    If you see an Auto option, but not Auto (up to 4K Ultra HD), check whether your Amazon Fire TV device meets our Ultra HD requirements.
  4. Try Netflix again.

Windows 10

Your computer may be missing an extension required for Ultra HD 4K playback.

Install the HEVC Video Extension
  1. Navigate to Microsoft's HEVC Video Extensions page.

  2. Select Get.

  3. If a dialog box appears, select Open Microsoft Store, then select Get again.

  4. Once the extension has successfully downloaded, try Netflix.

All other devices

We're researching this error. To help us investigate, please contact Netflix Customer Service.