Don't see Ultra HD 4K titles

You can watch titles in Ultra HD if your device, plan, and connection speed support it. If you meet Ultra HD requirements but don't see Ultra HD titles when you browse Netflix, follow the troubleshooting steps for your device below.

Amazon Fire TV/Stick

To watch titles in Ultra HD, you may need to change the video resolution setting on your device. Follow these steps to change the setting:

  1. From the Amazon home, screen go to Settings > Display & Sounds > Display.

  2. Open the Video Resolution section.

  3. Select the Auto (up to 4K Ultra HD) option.

    Note:
    If you see an Auto option, but not Auto (up to 4K Ultra HD), check whether your Amazon Fire TV device meets our Ultra HD requirements.
  4. Try Netflix again.

All other devices

We're researching this error. To help us investigate, please contact Netflix Customer Service.