Ultra HD 4K logo doesn't show next to TV shows and movies

If you don't see any TV shows or movies with the Ultra HD 4K logo in Netflix, first make sure you meet Ultra HD requirement, then follow the steps for your device below.

Amazon Fire TV/Stick

To watch titles in Ultra HD, you may need to change the video resolution setting on your device. Follow these steps to change the setting:

  1. From the Amazon home, screen go to Settings > Display & Sounds > Display.

  2. Open the Video Resolution section.

  3. Select Auto (up to 4K Ultra HD).

    Note:
    If you see an Auto option, but not Auto (up to 4K Ultra HD), check whether your Amazon Fire TV device meets Ultra HD requirements.
  4. Try Netflix again.

Windows computer

Update Windows

  1. Press the Windows Key on the keyboard.

  2. Select Settings .

  3. Select Update & security.

  4. Windows will check for updates. If it doesn't, select Check for updates.

  5. Once the updates are installed, restart your computer and try Netflix again.

Make sure your video drivers are up to date

You may need to update your computer's video driver, or install a video driver supported by Windows 10.

Netflix Customer Service can't help with these steps. If you aren't comfortable doing them by yourself, contact your computer's manufacturer for help.

  • If your computer uses a graphics card or GPU, use the software that was installed with the card to update its video driver.

    Note:
    AMD and NVIDIA are the most common producers of GPUs and GPU software.
  • If an update didn't work or there were no updates available, uninstall the driver and reinstall it.

  • If there is no video driver for your computer that is supported by Windows 10, try playing Netflix with a different device or browser, like Google Chrome, Mozilla Firefox, or Opera.

Install Microsoft video extensions

Many Windows 10 and Windows 11 devices can install HEVC video extensions for free, but some computers require a separate purchase from Microsoft. If need help installing video extensions, contact the device manufacturer.

What to do next

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

All other devices

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

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