How can I make sure Netflix plays in HD?

Many Netflix titles are available to watch in HD, and will automatically play in HD quality if your plan and internet speed support it. If you're trying to stream in HD, and you don't think you're getting HD quality, follow the troubleshooting steps below.

Check to make sure your plan supports HD

Our 2 screens and 4 screens at a time plans support HD viewing. If you are on the 1 screen SD plan, HD is not available.

Change your Netflix playback settings

Using a phone or tablet

  1. Sign in to Netflix.com from a web browser.

  2. From the upper left, tap Menu menu icon .

  3. Tap Account.

  4. Scroll down to Profile & Parental Controls.

  5. Tap the profile you want to change.

    Note:
    Data usage settings cannot be adjusted from a Kids profile.
  6. Next to Playback settings, tap Change.

  7. Under Data usage per screen, tap High, then Save.

    Note:
    Adjusting this setting may increase data usage on your device.
  8. Try Netflix again.

Using a computer

  1. Sign in to Netflix.com from a web browser.

  2. From the Who's Watching? screen, click on your profile.

  3. From the upper right, place your cursor over your Profile profile icon , then click Account.

  4. Under Profile & Parental Controls, click the profile you want to change.

    Note:
    Data usage settings cannot be adjusted from a Kids profile.
  5. Next to Playback settings, click Change.

  6. Under Data usage per screen, click High, then Save.

    Note:
    Adjusting this setting may increase data usage on your device.
  7. Try Netflix again.

Make sure your device is capable of displaying HD content

If your device can output video in 720p or higher, your device supports HD video output. Check with your manufacturer or owner's manual if you're unsure if your device supports HD video.

Make sure your streaming device is properly configured for HD

Some devices can connect to your TV through multiple video outputs. Ensure that your device is connected via an output method that supports HD video, such as HDMI or Component Video. You will also want to make sure that the video output settings on your device are configured for 720p or higher.

Make sure your connection supports HD streaming

To consistently stream in HD, your connection should be able to sustain a connection speed of 5 megabits per second or higher. See our Internet Connection Speed Recommendations for more information.