Many Netflix titles are available to watch in HD, and will automatically play in HD quality if your plan and internet speed support it. If you're trying to stream in HD, and you don't think you're getting HD quality, follow the troubleshooting steps below.
Our 2 screens and 4 screens at a time plans support HD viewing. If you are on the 1 screen SD plan, HD is not available.
Sign in to Netflix.com.
Select your profile.
Under My Profile, select Playback Settings.
Under Data Usage, select High..
Try Netflix again.
Please note that playback settings are profile-specific. If you wish to improve video quality on multiple profiles, repeat the steps above for each profile.
If your device can output video in 720p or higher, your device supports HD video output. Check with your manufacturer or owner's manual if you're unsure if your device supports HD video.
Some devices can connect to your TV through multiple video outputs. Ensure that your device is connected via an output method that supports HD video, such as HDMI or Component Video. You will also want to make sure that the video output settings on your device are configured for 720p or higher.
To consistently stream in HD, your connection should be able to sustain a connection speed of 5 megabits per second or higher. See our Internet Connection Speed Recommendations for more information.
If your connection meets the minimum requirements for streaming in HD but you're not seeing HD video, you may need to troubleshoot connectivity problems that can cause poor video quality.