How can I make sure Netflix plays in HD?

Many Netflix titles are available to watch in HD, and will automatically play in HD quality if your plan and internet speed support it. If you're trying to stream in HD, and you don't think you're getting HD quality, follow the troubleshooting steps below.

Check to make sure your plan supports HD

Our 2 screens and 4 screens at a time plans support HD viewing. If you are on the 1 screen SD plan, HD is not available.

Adjust your Netflix playback settings

  1. Sign in to Netflix.com.

  2. Select your profile.

    Note:
    Data usage settings cannot be adjusted from a Kids profile.
  3. Select Account.

  4. Under My Profile, select Playback Settings.

  5. Under Data Usage, select High..

    Note:
    Adjusting this setting may increase data usage on your device.
  6. Select Save.

  7. Try Netflix again.

Please note that playback settings are profile-specific. If you wish to improve video quality on multiple profiles, repeat the steps above for each profile.

Make sure your device is capable of displaying HD content

If your device can output video in 720p or higher, your device supports HD video output. Check with your manufacturer or owner's manual if you're unsure if your device supports HD video.

Make sure your streaming device is properly configured for HD

Some devices can connect to your TV through multiple video outputs. Ensure that your device is connected via an output method that supports HD video, such as HDMI or Component Video. You will also want to make sure that the video output settings on your device are configured for 720p or higher.

Make sure your connection supports HD streaming

To consistently stream in HD, your connection should be able to sustain a connection speed of 5 megabits per second or higher. See our Internet Connection Speed Recommendations for more information.

If your connection meets the minimum requirements for streaming in HD but you're not seeing HD video, you may need to troubleshoot connectivity problems that can cause poor video quality.