Netflix crashes or causes restart during playback on my Apple TV.
If the Netflix app crashes to the Home screen on your Apple TV, or if your device restarts unexpectedly while you're trying to stream, there may be an issue with the Internet connection on the device, or there could be an issue within the app itself. Follow the troubleshooting steps below to resolve the issue.
- If another title plays without error, go to your Viewing Activity page and click on the "Report problem" link next to the title you were trying to play. If there is no "Report problem" link, the problem was automatically reported to us.
- From the Apple TV main menu, select Settings.
- Select General.
- Select Software Updates.
- Select Update Software/Update automatically.
- Select Download and Install.
- Once the update is complete, launch Netflix and attempt to stream again.
Note: If your Apple TV displays the message "Your Apple TV is up to date" and you are on a version lower than 6.2.1, we recommend contacting Apple or visiting https://support.apple.com/HT202716 for support. To check your firmware version, follow the steps below.
- From the Apple TV main menu, select Settings.
- Select General.
- Select About.
- Verify that your software version is 6.2.1 or above.
- From the main Apple TV menu, navigate to Settings.
- Select General.
- Select Network.
- Select Test Network.
- Select OK.
- Select Yes.
- Select the download speed you expect from your internet connection.
If the connection test fails, see Apple's support site for help troubleshooting your Apple TV's connection to your home network. If the test succeeds, continue on to the next step.
- Turn off your device.
- Unplug both your modem and router and wait 30 seconds.
- Plug in your modem and wait until no new indicator lights are blinking on.
- Plug in your router and wait until no new indicator lights are blinking on.
- Turn on your device and try Netflix again.
Note: Resetting all settings on your Apple TV (also known as a "hard reset") may clear any saved data or passwords (including Wi-Fi passwords) currently stored on the Apple TV. Perform these steps with caution if other troubleshooting steps haven't resolved the issue.
- Press and hold the Menu button on the Apple TV remote until it returns you to the Home Screen.
- Select Settings.
- Select General.
- Select Reset.
- Select Reset All Settings.
- Confirm that you would like to Reset All Settings.
Your Apple TV will reset itself and guide you through the initial setup process. Once you've completed setup, sign in to the Netflix app and try streaming again.
