Black screen when connecting TV to iPhone, iPad, or iPod touch

A black screen on your TV when trying to play a movie or TV show from your iPhone, iPad, or iPod touch usually means there's a problem with the connection between the devices. You may also need to update to the latest version of the Netflix app. Follow the troubleshooting steps below to resolve the issue.

Force-close the Netflix app

  1. Double-tap the Home button.

    • If you don't have a Home button, see the steps for iPhone X below.

  2. Swipe left or right until you see the Netflix app.

  3. Swipe up on the Netflix app preview to close it.

    • In iOS 6, hold your finger on the app until a red badge with a line through it appears, then tap the badge to close the app.

  4. Tap the Home button, then try Netflix again.

iPhone X:

  1. From the Home screen, swipe up and hold until you see your open apps.

  2. Swipe left or right until you see the Netflix app.

  3. Swipe up on the Netflix app to close it.

  4. Try Netflix again.

Restart your iPhone, iPad, or iPod touch

  1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

    • If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

  2. After 10 seconds, press the Sleep/Wake button.

  3. Once your device powers on, try Netflix again.

Try another video output cable

This issue can be caused by an unsupported video output setup, such as:

  • A 30-pin dock connector connected to a video cable.

  • A Lightning to 30-pin adapter connected to a video out cable.

  • VGA adapters.

Before trying again, make sure you're using a supported video output adapter. More information on supported Apple A/V adapters can be found on Apple's support site.

Try another TV

This issue may be a result of using a TV that doesn't have digital copy protection. Try connecting your device to another TV to make sure that a copy-protection issue isn't preventing you from playing from your device.