My TV displays a black screen when connected to my iPhone, iPad, or iPod touch.

A black screen on your TV when trying to play a movie or TV show from your iPhone, iPad, or iPod touch typically indicates a problem with the connection between the devices. You may also encounter this issue if your iOS device doesn't have the latest version of the Netflix app installed. Follow the troubleshooting steps below to resolve the issue.

Force close the Netflix app

  1. Double-tap the Home button.

    • If you do not have a Home button, see our steps for iPhone X below.

  2. Swipe left or right until you see the Netflix app.

  3. Swipe upwards on the Netflix app preview to close it.

    • In iOS 6, hold your finger on the app until a red badge with a line through it appears, then tap the badge to close the app.

  4. Tap the Home button to return to the Home screen, then try Netflix again.

iPhone X:

  1. From the Home screen, swipe up and hold until you see your open apps.

  2. Swipe left or right until you see the Netflix app.

  3. Touch and hold the Netflix app until appears, then tap .

  4. Tap Done to return to the Home screen, then try Netflix again.

Restart your iPhone, iPad, or iPod touch

  1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear, then drag the top slider to turn your device completely off.

    • If the sliders do not appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

  2. After 10 seconds, press the Sleep/Wake button to turn your device back on.

  3. Once your device powers on, try Netflix again.

Try another video output cable

This issue can be caused by an unsupported video output setup, such as:

  • A 30-pin dock connector connected to a video cable.

  • A Lightning to 30-pin adapter connected to a video out cable.

  • VGA adapters.

Before trying again, make sure you're using a supported video output adapter. More information on supported Apple A/V adapters can be found on Apple's support site.

Try another TV

This issue may be a result of using a non-HDCP compliant TV. Try connecting your iOS device to another TV to make sure that an HDCP issue isn't preventing you from outputting video from your device.