How do I set a PIN for parental controls in Germany?

All Netflix members in Germany must enter a PIN in order to watch FSK-18 rated movies and TV shows.

As the primary account holder, you have two options for controlling viewing on your account: 

  • Account-level (hard controls): Set a mandatory 4-digit PIN that must be entered to play any TV show or movie rated FSK-18 on any profile. A PIN ensures your child does not watch content rated above your selected maturity level.
  • Profile-level (soft controls): Set a maturity level for a particular profile to control the TV shows and movies available for that profile. You, the parent or guardian, ensure your child uses only the correct profile.

This article only contains information on the PIN feature in Germany. Visit How do I set a PIN for parental controls? for information about the PIN feature in all other countries.

How to set a PIN for parental controls

You can create your PIN during sign up on the Netflix website as well as on many newer Smart TVs, Blu-ray players, and game consoles.

If you are signing up for Netflix on a device that supports PIN setup, follow these steps:

  1. Follow the steps to setup your account including entering your email, password, and payment information.
  2. Once you’ve completed these steps, enter a 4-digit PIN into the PIN field. 
  3. Select Save.

When to enter your PIN

A PIN must be entered in order to watch FSK-18 movies and TV shows in Germany. You can also choose to set your PIN to a lower level than FSK-18.

You will be prompted to enter your PIN if you attempt to play a restricted title or episode, or if the rating changes between episodes while you are watching. Once a PIN is entered, it is active until you sign out, switch profiles, or do not interact with the service for a period of time.

Some devices do not support PIN entry. You will not be able to use that device to watch PIN protected or youth protected content and must use a different device to watch that title.

When downloading titles to a mobile device, you will need to enter your PIN if the content is rated FSK-18 or exceeds the PIN protection level on your account. 

  • iOS devices will require you to enter your PIN when downloading a title that is subject to PIN protection. 
  • Android devices and the Windows 10 app will allow you to download content without entering your PIN but will require it when attempting to play a title that is subject to PIN protection.

How to change or update your PIN

The PIN must be entered in order to watch FSK-18 movies and TV shows in Germany. You can also choose to set your PIN to a lower level than FSK-18.

1. Access the Account page from a web browser.

2. Select the link for Parental controls in the Settings section.

3. Enter your Netflix account password on the screen.

4. Enter the four-number PIN of your choice in the PIN field.

5. Set your PIN protection level from the following options:

  • Little Kids
  • Older Kids
  • Teens
  • Adults

Note: For definitions of the PIN protection levels, view maturity ratings for your country.

6. Select Save.


If you signed up for Netflix on a device that did not support PIN setup and want to change the PIN from the default of 0000, follow these steps:

1. Follow the steps to setup your account including entering your email, password, and payment information. Your account will automatically be assigned the PIN of 0000.

2. Access the Account page from a web browser.

3. Select the link for Parental controls in the Settings section.

4. Enter the four-number PIN of your choice in the PIN field.

5. Select Save.

How to recover a forgotten PIN

If you’re being asked for your PIN to watch your selected title but you've forgotten it, click on the blue Forgot PIN? link.

If after clicking the blue Forgot PIN? link...

then...

you are taken to the Netflix Sign In page

sign in using your email and password and enter a new PIN in the PIN field on the next screen.

you are prompted to enter your password on the same page

enter your password and enter your new PIN in the PIN field on the next screen.