Netflix crashes or closes

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

Your device is experiencing a hardware or software problem that only the device manufacturer can solve. To get back to watching Netflix, you'll want to contact your device manufacturer and ask for the following:

• Help upgrading to the latest firmware for the device.

• Help performing a factory reset.

If those steps don't get you streaming again, your manufacturer may have other suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming.

1. Double-tap the Home button.

   • If you do not have a Home button, see our steps for iPhone X below

2. Swipe upwards on every app preview to close all apps.

   • In iOS 6, hold your finger on each app until a red badge with a line through it appears, then tap the badge to close each app.

3. Tap the Home button to return to the Home screen, then try Netflix again.

iPhone X:

1. From the Home screen, swipe up and hold until you see your open apps.

2. Touch and hold each app until appears, then tap on every app.

3. Tap Done to return to the Home screen, then try Netflix again.

1. Press and hold the Sleep/Wake button until the red slider appears.

2. Drag the slider to turn your device completely off.

3. After 10 seconds, press the Sleep/Wake button to turn your device back on.

4. Once your device powers on, try Netflix again.

1. Double-tap the Home button.

   • If you do not have a Home button, see our steps for iPhone X below.

2. Swipe left or right until you see the Netflix app.

3. Swipe upwards on the Netflix app preview to close it.

   • In iOS 6, hold your finger on the app until a red badge with a line through it appears, then tap the badge to close the app.

4. Tap the Home button to return to the Home screen, then try Netflix again.

iPhone X:

1. From the Home screen, swipe up and hold until you see your open apps.

2. Swipe left or right until you see the Netflix app.

3. Touch and hold the Netflix app until appears, then tap .

4. Tap Done to return to the Home screen, then try Netflix again.

Make sure the issue isn't being caused by an outdated version of the Netflix app by removing it from your iOS device and reinstalling it.

1. From your iPhone, iPad, or iPod touch home screen, press and hold the Netflix app until it shakes.

2. Tap the X in the top left corner of the Netflix icon, then tap Delete. Once deleted, press the Home button to stop the shaking.

3. Enter the App Store and search for "Netflix."

4. Select the free Netflix app from Netflix, Inc.

5. Tap the cloud icon. You will need to enter your iTunes password to install the app.

6. Once installed, tap the Netflix icon.

7. Enter the email and password for your Netflix account and tap Sign In.

8. Try Netflix again.

1. Press and hold the Sleep/Wake button until the red slider appears.

2. Drag the slider to turn your device completely off.

3. After 10 seconds, press the Sleep/Wake button to turn your device back on.

4. Once your device powers on, try Netflix again.

1. Unplug your device from power for at least 1 minute.

2. Plug your device back in.

3. Turn the device back on with the Fire TV remote.

4. Try Netflix again.

1. Press the Home button on your Amazon Fire TV remote.

2. Select Settings.

3. Select My Fire TV.

   • If you do not see My Fire TV, you may need to select System or Device.

4. Select Restart.

5. Try Netflix again.

1. Press the Home button on your Amazon Fire TV remote.

2. Scroll right and select Settings.

3. Scroll right and select Applications.

4. Select Manage installed applications.

5. Locate and select the Netflix app.

6. Scroll down and select Clear data.

7. Select Clear data again.

8. Scroll down and select Clear cache.

9. Unplug your Amazon Fire TV from power for 30 seconds

10. Plug your Amazon Fire TV back in, then try Netflix again.

Uninstall the Netflix app

1. Press the Home button on your Amazon Fire TV remote.

2. Select Settings.

3. Select Applications.

4. Select Manage All Installed Applications.

5. Scroll down and select Netflix.

6. Select Delete or Uninstall.

Reinstall the Netflix app

1. From the Amazon Fire TV home screen, select Search.

2. Type Netflix, then select Netflix.

3. Select Netflix again.

4. Select Download.

5. When the download completes, select Open.

6. Select Sign In.

7. Enter your Netflix email address and password and try Netflix again.

1. From the Apple TV main menu, select Settings.

2. Select General.

3. Select Software Updates.

4. Select Update Software/Update automatically.

5. Select Download and Install.

6. Once the update is complete, try Netflix again.​

1. From the Apple TV main menu, select Settings.

2. Select General.

3. Select About.

4. Verify that your software version is 6.2.1 or above.

1. From the main Apple TV menu, navigate to Settings.

2. Select General.

3. Select Network.

4. Select Test Network.

5. Select OK.

6. Select Yes.

7. Select the download speed you expect from your internet connection.

If the connection test fails, see Apple's support site for help troubleshooting your Apple TV's connection to your home network. If the test succeeds, continue on to the next step.

1. Turn off your device.

2. Unplug both your modem and router and wait 30 seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on.

4. Plug in your router and wait until no new indicator lights are blinking on.

5. Turn on your device and try Netflix again.

1. Press and hold the Menu button on the Apple TV remote until you are taken to the home screen.

2. Select Settings.

3. Select General.

4. Select Reset.

5. Select Reset All Settings.

6. Confirm that you would like to Reset All Settings.

Your Apple TV will reset itself and guide you through the initial setup process. Once you've completed setup, sign in to the Netflix app and try streaming again.

1. From the Apple TV home screen, highlight the Netflix app.

2. Press and hold in the center of the touchpad until the Netflix icon starts to shake.

3. Press the play/pause button to delete the app.

4. Select Delete again to confirm

5. Reinstall Netflix from the App Store and try Netflix again.

If your Apple TV isn't up to date with the most current software updates, it can cause streaming issues. To check for updates on your Apple TV:

1. From the Apple TV home screen, select Settings.

2. Select System.

3. Select Software Updates.

4. Select Update Software.

   • If your firmware is out of date, you will see the option to Download and Install. Select it to upgrade your Apple TV firmware. Once you've downloaded any available updates (or if there were no updates available), try Netflix again.

1. Unplug your Roku from power for at least 10 seconds.

2. Plug your Roku back in.

3. Turn your Roku on by pressing any button on the Roku remote.

4. Wait 1 full minute.

5. Try Netflix again.

1. Press the Home button to navigate to the Roku home screen.

2. Highlight the Netflix app and press the star key on the remote.

3. Select Remove channel.

4. Select Remove channel again to confirm.

5. From the home screen, select Streaming Channels.

6. Select Movies & TV.

7. Select Netflix.

8. Select Add Channel.

9. Select Go to channel.

10. Sign in to your account and try Netflix again.

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

1. Begin from the Netflix home screen.

2. Navigate left to open the menu, then select Settings.

   • If you do not see a menu when you navigate left, navigate up and select Settings or the gear icon .

3. Select Sign out.

4. Select Yes to confirm.

5. Once signed out, sign back in and try Netflix again.

If you cannot locate Settings or the gear icon:

1. From within the Netflix app, use the arrows on your remote to enter the following sequence:

   • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. Select Sign out, Start Over or Deactivate.

3. Once signed out, sign back in and try Netflix again.

1. Unplug your TV from power for at least 1 minute.

2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

   • If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least 3 minutes.

3. Plug your TV back in.

4. Turn your TV on.

5. Try Netflix again.

Your device is experiencing a hardware or software problem that only the device manufacturer can solve. To get back to watching Netflix, you'll want to contact your device manufacturer and ask for the following:

• Help upgrading to the latest firmware for the device.

• Help performing a factory reset.

If those steps don't get you streaming again, your manufacturer may have other suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming.

1. Unplug your TV from power for at least 1 minute.

2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

   • If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least 3 minutes.

3. Plug your TV back in.

4. Turn your TV on.

5. Try Netflix again.

1. Begin from the Netflix home screen.

2. Navigate left to open the menu, then select Settings.

   • If you do not see a menu when you navigate left, navigate up and select Settings or the gear icon .

3. Select Sign out.

4. Select Yes to confirm.

5. Once signed out, sign back in and try Netflix again.

If you cannot locate Settings or the gear icon:

1. From within the Netflix app, use the arrows on your remote to enter the following sequence:

   • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. Select Sign out, Start Over or Deactivate.

3. Once signed out, sign back in and try Netflix again.

1. Unplug your TV from power for at least 1 minute.

2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

   • If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least 3 minutes.

3. Plug your TV back in.

4. Turn your TV on.

5. Try Netflix again.

1. Begin from the Netflix home screen.

2. Navigate left to open the menu, then select Settings.

   • If you do not see a menu when you navigate left, navigate up and select Settings or the gear icon .

3. Select Sign out.

4. Select Yes to confirm.

5. Once signed out, sign back in and try Netflix again.

If you cannot locate Settings or the gear icon:

1. From within the Netflix app, use the arrows on your remote to enter the following sequence:

   • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. Select Sign out, Start Over or Deactivate.

3. Once signed out, sign back in and try Netflix again.

Your device is experiencing a hardware or software problem that only the device manufacturer can solve. To get back to watching Netflix, you'll want to contact your device manufacturer and ask for the following:

• Help upgrading to the latest firmware for the device.

• Help performing a factory reset.

If those steps don't get you streaming again, your manufacturer may have other suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming.