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Netflix crashes or closes

If the Netflix app crashes or closes and takes you back to your device's menu screen or live television, follow the troubleshooting steps for your device below.

Blu-ray players

Blu-ray player

When does Netflix crash or close?

When you open the app

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Contact the device manufacturer

To fix this issue, you'll need to contact the device manufacturer for help.

These steps might erase data and settings saved on your device. Before doing these steps, make sure you have your Wi-Fi name and password and Netflix sign-in information.

  • Updating your device to the latest software or firmware version

  • Resetting your device to its original factory settings.

If the manufacturer can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.

At any other time

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

Computers

Windows computer

When does Netflix crash or close?

When you open the app

If you use security software
These steps are intended for advanced computer users.

  • Install any updates for your security software.

  • Temporarily turn off your security software and try Netflix again.

    • If the problem is fixed when your security software is disabled, the software may be out of date or unintentionally interfering with Netflix. Re-activate it, then contact the software manufacturer for help.

When you try to play a TV show or movie

Update Windows

  1. Press the Windows Key on the keyboard.

  2. Select Settings .

  3. Select Update & security.

  4. Windows will check for updates. If it doesn't, select Check for updates.

  5. Once the updates are installed, restart your computer and try Netflix again.

At any other time

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

Video game consoles

Xbox One

When does Netflix crash or close?

When you open the app

Uninstall the Netflix app:

  1. Begin from the Xbox Dashboard.

  2. Select My Games & Apps.

    Note:
    You may need to scroll down to see this option.

  3. Select Apps from the options on the left.

  4. Highlight the Netflix app and press the Menu button on the controller.

  5. Select Manage App.

  6. Select Uninstall All.

  7. Select Uninstall All again to confirm.

Reinstall the Netflix app:

  1. Begin from the Home screen on your Xbox One.

  2. Scroll right to access the Store.

  3. In the Apps section, select Netflix.

    Note:
    If you do not see Netflix, select Search all apps to search for Netflix.

  4. Select Install.

  5. Once the app has finished downloading, select Launch to sign in and try Netflix again.

At any other time

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

All other game consoles

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

Mobile phones and tablets

Amazon Fire tablet

When does Netflix crash or close?

When you open the app

Update the firmware on your Linksys RE6500 AC1200 Wireless Range Extender

If your home network uses a Linksys RE6500 AC1200 Wireless Range Extender, download the latest firmware version for your region. This will be version 1.0.06.011 or later. If you experience any issues completing this update, please contact Linksys support.

If your home network doesn't use this wireless range extender, or if updating the firmware doesn't solve the problem, continue troubleshooting below.

What to do next

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

At any other time

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

Android phone or tablet

When does Netflix crash or close?

When you open the app

Update the firmware on your Linksys RE6500 AC1200 Wireless Range Extender

If your home network uses a Linksys RE6500 AC1200 Wireless Range Extender, download the latest firmware version for your region. This will be version 1.0.06.011 or later. If you experience any issues completing this update, please contact Linksys support.

If your home network doesn't use this wireless range extender, or if updating the firmware doesn't solve the problem, continue troubleshooting below.

What to do next

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

At any other time

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

iPhone, iPad, or iPod touch

When does Netflix crash or close?

When you open the app

Update the Netflix app

  1. From the Home screen, tap the App Store icon.

  2. Tap Search, then enter "Netflix" in the search box.

  3. Tap Netflix, then tap Update.

    • If asked, enter your Apple ID password.

  4. Once the update is complete, try Netflix again.

When you try to browse or search the app

Quit all recent apps

  1. Open the App Switcher by pressing the Home button twice.

    Note:
    For devices without a Home button, swipe up from the bottom of the screen and hold.

  2. For every app in the list, swipe up on the app to quit it.

  3. Open the app, then try again.

The steps to quit an app might be different for your device. To get steps for your device, go to the Apple Support site.

Restart your iPhone, iPad, or iPod touch

  1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

    • If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

  2. After 10 seconds, press the Sleep/Wake button.

  3. Once your device powers on, try Netflix again.

When you try to download a TV show or movie

Update the Netflix app

  1. From the Home screen, tap the App Store icon.

  2. Tap Search, then enter "Netflix" in the search box.

  3. Tap Netflix, then tap Update.

    • If asked, enter your Apple ID password.

  4. Once the update is complete, try Netflix again.

When you try to play a TV show or movie

Quit and reopen the app

  1. Open the App Switcher by pressing the Home button twice.

    Note:
    For devices without a Home button, swipe up from the bottom of the screen and hold.

  2. Swipe up on the app to quit it.

  3. Open the app, then try again.

The steps to quit an app might be different for your device. To get steps for your device, go to the Apple Support site.

Reinstall the Netflix app

Uninstalling the app will remove any TV shows and movies downloaded on your device and sign you out of your account.

  1. From the home screen, tap and hold the Netflix app.

  2. Tap Remove app > Delete app > Delete.

  3. Open the App Store and search for "Netflix."

  4. Tap on Netflix, then tap the cloud icon to get the app.

  5. If asked, enter your Apple ID and password. If you forgot your password, go to the Apple support site to reset it.

  6. Once installed, try Netflix again.

If you can't find the Netflix app in the App Store, go to the Apple support site for help.

Restart your iPhone, iPad, or iPod touch

  1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

    • If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

  2. After 10 seconds, press the Sleep/Wake button.

  3. Once your device powers on, try Netflix again.

At any other time

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

All other mobile phones and tablets

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

Set-top boxes or streaming media players

Amazon Fire TV/Stick

When does Netflix crash or close?

When you open the app

Restart your device

  1. On your Amazon Fire TV remote, press the Home button.

  2. Select Settings.

  3. Select My Fire TV.

    • If you don't see My Fire TV, select System or Device.

  4. Select Restart.

  5. Try Netflix again.

Disable HDMI CEC

  1. From the home screen, select Settings.

  2. Select Display and Sounds.

  3. Scroll down to HDMI CEC Device Control and select Off.

  4. Try Netflix again.

Try a different power supply

The Amazon Fire TV/Stick requires a power supply of at least 2.1 amps. Try using a USB power supply that meets those requirements, then try Netflix again.

When you select a profile

Restart your device

  1. On your Amazon Fire TV remote, press the Home button.

  2. Select Settings.

  3. Select My Fire TV.

    • If you don't see My Fire TV, select System or Device.

  4. Select Restart.

  5. Try Netflix again.

Clear the Netflix app data

  1. On your Amazon Fire TV remote, press the Home button.

  2. Scroll right and select Settings.

  3. Scroll right and select Applications.

  4. Select Manage installed applications.

  5. Find and select the Netflix app.

  6. Scroll down and select Clear data.

  7. Select Clear data again.

  8. Scroll down and select Clear cache.

  9. Unplug your Amazon Fire TV from power for 30 seconds

  10. Plug your Amazon Fire TV back in, then try Netflix again.

Reinstall the Netflix app

Uninstall the Netflix app

  1. Press the Home button on your Amazon Fire TV remote.

  2. Select Settings.

  3. Select Applications.

  4. Select Manage All Installed Applications.

  5. Scroll down and select Netflix.

  6. Select Delete or Uninstall.

Reinstall the Netflix app

  1. From the Amazon Fire TV home screen, select Search.

  2. Type Netflix, then select Netflix.

  3. Select Netflix again.

  4. Select Download.

  5. When the download completes, select Open.

  6. Select Sign In.

  7. Enter your Netflix email address and password and try Netflix again.

When you try to play a TV show or movie

Disable HDMI CEC

  1. From the home screen, select Settings.

  2. Select Display and Sounds.

  3. Scroll down to HDMI CEC Device Control and select Off.

  4. Try Netflix again.

Try a different power supply

The Amazon Fire TV/Stick requires a power supply of at least 2.1 amps. Try using a USB power supply that meets those requirements, then try Netflix again.

At any other time

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

Apple TV 2 or Apple TV 3

When does Netflix crash or close?

When you open the app

Are you being asked to accept the Netflix Terms of Use?

You must agree to the Netflix Terms of Use to use the Netflix app. To agree, press the left button on your remote until Agree is highlighted in blue, then press the select button.

If you do not wish to agree, select Disagree. The Netflix app will then close, and you will be unable to watch Netflix.

When you try to play a TV show or movie

Update the firmware on your Apple TV

  1. From the Apple TV main menu, select Settings.

  2. Select General.

  3. Select Software Updates.

  4. Select Update Software/Update automatically.

  5. Select Download and Install.

  6. Once the update is complete, try Netflix again.​

Note:
If your Apple TV displays the message Your Apple TV is up to date and you are on a version lower than 6.2.1, we recommend contacting Apple or visiting Apple's support site for assistance. To check your firmware version, follow the steps below.

  1. From the Apple TV main menu, select Settings.

  2. Select General.

  3. Select About.

  4. Verify that your software version is 6.2.1 or above.

Test your internet connection

  1. From the main Apple TV menu, navigate to Settings.

  2. Select General.

  3. Select Network.

  4. Select Test Network.

  5. Select OK.

  6. Select Yes.

  7. Select the download speed you expect from your internet connection.

If the connection test fails, see Apple's support site for help troubleshooting your Apple TV's connection to your home network. If the test succeeds, continue on to the next step.

Restart your home network

  1. Turn off your device, then unplug your modem and router from power.

  2. After 30 seconds, plug in your modem and router.

  3. Wait 1 minute, then turn on your device.

  4. Try Netflix again.

Note:
Some devices, modems, and routers might take longer to reconnect to the Internet.

Reset all settings on your Apple TV

Note:
Resetting all settings on your Apple TV (also known as a "hard reset") may clear any saved data or passwords (including Wi-Fi passwords) currently stored on the Apple TV. Perform these steps with caution if other troubleshooting steps haven't resolved the issue.

  1. Press and hold the Menu button on the Apple TV remote until you are taken to the home screen.

  2. Select Settings.

  3. Select General.

  4. Select Reset.

  5. Select Reset All Settings.

  6. Confirm that you would like to Reset All Settings.

Your Apple TV will reset itself and guide you through the initial setup process. Once you've completed setup, sign in to the Netflix app and try streaming again.

At any other time

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

Apple TV 4 or Apple TV 4K

When does Netflix crash or close?

When you open the app

Reinstall the Netflix app

Delete Netflix

  1. From the Apple TV home screen, highlight the Netflix app.

  2. Press and hold the center of your remote's touch surface or clickpad until the Netflix icon starts to shake.

  3. Press the Play/Pause button to delete the app.

  4. Select Delete again to confirm.

Reinstall Netflix

  1. From the Apple TV home screen, open the App Store.

  2. Search for Netflix to find the app, then select Install.

  3. Try Netflix again.

Check for updates

If your Apple TV isn't up to date with the most current software updates, it can cause streaming issues. To check for updates on your Apple TV:

  1. From the Apple TV home screen, select Settings.

  2. Select System.

  3. Select Software Updates.

  4. Select Update Software.

    • If your firmware is out of date, you will see the option to Download and Install. Select it to upgrade your Apple TV firmware. Once you've downloaded any available updates (or if there were no updates available), try Netflix again.

When you try to play a TV show or movie

Restart your device

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

At any other time

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

Comcast Xfinity X1 set-top box

When does Netflix crash or close?

When you open the app

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

At any other time

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

NVIDIA Shield

When does Netflix crash or close?

When you open the app

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

When you try to play a TV show or movie

Update the Netflix app

  1. From the Shield home screen, launch the Google Play Store.

  2. Scroll down to My Apps.

  3. Select the Netflix app.

  4. Select Update, then try Netflix again.

If there was no update available for Netflix, or if updating Netflix did not solve the problem, continue troubleshooting below.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

At any other time

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

Roku

When does Netflix crash or close?

When you open the app

Restart your device

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

Remove and re-add Netflix

  1. Press the Home button on your Roku remote.

  2. Highlight the Netflix app and press the star (*) button.

  3. Choose Remove channel > Remove.

  4. From the home screen, choose Streaming Channels.

  5. Choose Movies & TV > Netflix > Add Channel.

  6. Choose Go to channel.

  7. Try Netflix again.

When you try to play a TV show or movie

Restart your device

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

At any other time

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

All other set-top boxes or streaming media players

When does Netflix crash or close?

When you open the app

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

When you try to play a TV show or movie

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Sign out of Netflix

  1. From the Netflix homescreen, go left to open the menu.

  2. From the bottom of the menu, go right and select Get Help.

  3. Select Sign out.

  4. Sign back in, then try Netflix again.

If you're on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

When you try to select a profile

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

When you try to exit the app

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

At any other time

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

Smart TVs

Smart TV

When does Netflix crash or close?

When you open the app

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Contact the device manufacturer

To fix this issue, you'll need to contact the device manufacturer for help.

These steps might erase data and settings saved on your device. Before doing these steps, make sure you have your Wi-Fi name and password and Netflix sign-in information.

  • Updating your device to the latest software or firmware version

  • Resetting your device to its original factory settings.

If the manufacturer can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.

When you try to browse or search the app

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Sign out of Netflix

  1. From the Netflix homescreen, go left to open the menu.

  2. From the bottom of the menu, go right and select Get Help.

  3. Select Sign out.

  4. Sign back in, then try Netflix again.

If you're on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

When you try to play a TV show or movie

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Sign out of Netflix

  1. From the Netflix homescreen, go left to open the menu.

  2. From the bottom of the menu, go right and select Get Help.

  3. Select Sign out.

  4. Sign back in, then try Netflix again.

If you're on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

Contact the device manufacturer

To fix this issue, you'll need to contact the device manufacturer for help.

These steps might erase data and settings saved on your device. Before doing these steps, make sure you have your Wi-Fi name and password and Netflix sign-in information.

  • Updating your device to the latest software or firmware version

  • Resetting your device to its original factory settings.

If the manufacturer can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.

At any other time

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

All other devices

All other devices

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

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