If the Netflix app crashes or closes and takes you back to your device's menu screen or live television, you may be experiencing an issue with your device. Follow the troubleshooting steps for your device below to resolve the issue.
When does Netflix crash or close?
Unplug your device from power for at least 1 minute.
While the device is unplugged, press the power button on the device to discharge it.
If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.
Plug your device back in.
Turn your device on.
Try Netflix again.
Your device is experiencing a hardware or software problem that only the device manufacturer can solve. To get back to watching Netflix, you'll want to contact your device manufacturer and ask for the following:
Help upgrading to the latest firmware for the device.
Help performing a factory reset.
If those steps don't get you streaming again, your manufacturer may have other suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming.
We're researching this error. To help us investigate, please contact Netflix Customer Service.
When does Netflix crash or close?
Antivirus and firewall software are important tools to keep your computer secure. However, they may occasionally interfere with Netflix unintentionally. Updating or temporarily disabling your security software may help resolve these issues.
Install available updates for your security software. The software's manufacturer may have already corrected problems causing their product to interfere with Netflix.
Temporarily disable your security software and try Netflix again.
If the problem does not occur when your security software is disabled, this may indicate that the software is outdated or unintentionally interfering with Netflix. Re-activate it, then reach out to your security software's manufacturer to address the issue.
Press the Windows Key on the keyboard.
Select Settings .
Select Update & security.
Windows will check for updates. If it doesn't, select Check for updates.
Once the updates are installed, restart your computer and try Netflix again.
We're researching this error. To help us investigate, please contact Netflix Customer Service.
When does Netflix crash or close?
Uninstall the Netflix app:
Begin from the Xbox Dashboard.
Select My Games & Apps.
Select Apps from the options on the left.
Highlight the Netflix app and press the Menu button on the controller.
Select Manage App.
Select Uninstall All.
Select Uninstall All again to confirm.
Reinstall the Netflix app:
Begin from the Home screen on your Xbox One.
Scroll right to access the Store.
In the Apps section, select Netflix.
Select Install.
Once the app has finished downloading, select Launch to sign in and try Netflix again.
We're researching this error. To help us investigate, please contact Netflix Customer Service.
We're researching this error. To help us investigate, please contact Netflix Customer Service.
When does Netflix crash or close?
If your home network uses a Linksys RE6500 AC1200 Wireless Range Extender, download the latest firmware version for your region. This will be version 1.0.06.011 or later. If you experience any issues completing this update, please contact Linksys support.
If your home network doesn't use this wireless range extender, or if updating the firmware doesn't solve the problem, continue troubleshooting below.
We're researching this error. To help us investigate, please contact Netflix Customer Service.
We're researching this error. To help us investigate, please contact Netflix Customer Service.
When does Netflix crash or close?
If your home network uses a Linksys RE6500 AC1200 Wireless Range Extender, download the latest firmware version for your region. This will be version 1.0.06.011 or later. If you experience any issues completing this update, please contact Linksys support.
If your home network doesn't use this wireless range extender, or if updating the firmware doesn't solve the problem, continue troubleshooting below.
We're researching this error. To help us investigate, please contact Netflix Customer Service.
We're researching this error. To help us investigate, please contact Netflix Customer Service.
When does Netflix crash or close?
From the Home screen, tap the App Store icon.
Tap Search, then enter "Netflix" in the search box.
Tap Netflix, then tap Update.
Enter your iTunes password if prompted.
Once the update is complete, try Netflix again.
Double-tap the Home button.
If you do not have a Home button, see our steps for iPhone X below
Swipe upwards on every app preview to close all apps.
In iOS 6, hold your finger on each app until a red badge with a line through it appears, then tap the badge to close each app.
Tap the Home button to return to the Home screen, then try Netflix again.
iPhone X:
From the Home screen, swipe up and hold until you see your open apps.
Swipe up on each app to close it.
Once all apps have been closed, try Netflix again.
Press and hold the side button and one of the volume buttons at the same time until the sliders appear, then drag the top slider to turn your device completely off.
If the sliders do not appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.
After 10 seconds, press the Sleep/Wake button to turn your device back on.
Once your device powers on, try Netflix again.
From the Home screen, tap the App Store icon.
Tap Search, then enter "Netflix" in the search box.
Tap Netflix, then tap Update.
Enter your iTunes password if prompted.
Once the update is complete, try Netflix again.
Double-tap the Home button.
If you do not have a Home button, see our steps for iPhone X below.
Swipe left or right until you see the Netflix app.
Swipe upwards on the Netflix app preview to close it.
In iOS 6, hold your finger on the app until a red badge with a line through it appears, then tap the badge to close the app.
Tap the Home button to return to the Home screen, then try Netflix again.
iPhone X:
From the Home screen, swipe up and hold until you see your open apps.
Swipe left or right until you see the Netflix app.
Swipe up on the Netflix app to close it.
Try Netflix again.
From your device's home screen, tap and hold the Netflix app until it shakes.
In the top left corner of the Netflix icon, tap the X, then tap Delete. Once deleted, press the Done or Home button to stop the shaking.
Open the App Store and search for "Netflix."
Select the free Netflix app from Netflix, Inc.
To install the app, tap the cloud icon.
If you can't download the Netflix app from the App Store, visit Can't find the Netflix app in app stores.
Once installed, try Netflix again.
Press and hold the side button and one of the volume buttons at the same time until the sliders appear, then drag the top slider to turn your device completely off.
If the sliders do not appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.
After 10 seconds, press the Sleep/Wake button to turn your device back on.
Once your device powers on, try Netflix again.
We're researching this error. To help us investigate, please contact Netflix Customer Service.
We're researching this error. To help us investigate, please contact Netflix Customer Service.
When does Netflix crash or close?
Unplug your device from power for at least 1 minute.
Plug your device back in.
Turn the device back on with the Fire TV remote.
Try Netflix again.
From the home screen, select Settings.
Select Display and Sounds.
Scroll down to HDMI CEC Device Control and select Off.
Try Netflix again.
The Amazon Fire TV/Stick requires a power supply of at least 2.1 amps. Try using a USB power supply that meets those requirements, then try Netflix again.
Press the Home button on your Amazon Fire TV remote.
Select Settings.
Select My Fire TV.
If you don't see My Fire TV, you may need to select System or Device.
Select Restart.
Try Netflix again.
Press the Home button on your Amazon Fire TV remote.
Scroll right and select Settings.
Scroll right and select Applications.
Select Manage installed applications.
Locate and select the Netflix app.
Scroll down and select Clear data.
Select Clear data again.
Scroll down and select Clear cache.
Unplug your Amazon Fire TV from power for 30 seconds
Plug your Amazon Fire TV back in, then try Netflix again.
Uninstall the Netflix app
Press the Home button on your Amazon Fire TV remote.
Select Settings.
Select Applications.
Select Manage All Installed Applications.
Scroll down and select Netflix.
Select Delete or Uninstall.
Reinstall the Netflix app
From the Amazon Fire TV home screen, select Search.
Type Netflix, then select Netflix.
Select Netflix again.
Select Download.
When the download completes, select Open.
Select Sign In.
Enter your Netflix email address and password and try Netflix again.
From the home screen, select Settings.
Select Display and Sounds.
Scroll down to HDMI CEC Device Control and select Off.
Try Netflix again.
The Amazon Fire TV/Stick requires a power supply of at least 2.1 amps. Try using a USB power supply that meets those requirements, then try Netflix again.
We're researching this error. To help us investigate, please contact Netflix Customer Service.
When does Netflix crash or close?
Are you being asked to accept the Netflix Terms of Use?
You must agree to the Netflix Terms of Use to use the Netflix app. To agree, press the left button on your remote until Agree is highlighted in blue, then press the select button.
If you do not wish to agree, select Disagree. The Netflix app will then close, and you will be unable to watch Netflix.
From the Apple TV main menu, select Settings.
Select General.
Select Software Updates.
Select Update Software/Update automatically.
Select Download and Install.
Once the update is complete, try Netflix again.
From the Apple TV main menu, select Settings.
Select General.
Select About.
Verify that your software version is 6.2.1 or above.
From the main Apple TV menu, navigate to Settings.
Select General.
Select Network.
Select Test Network.
Select OK.
Select Yes.
Select the download speed you expect from your internet connection.
If the connection test fails, see Apple's support site for help troubleshooting your Apple TV's connection to your home network. If the test succeeds, continue on to the next step.
Turn off your device.
Unplug both your modem and router and wait 30 seconds.
Plug in your modem and wait until no new indicator lights are blinking on.
Plug in your router and wait until no new indicator lights are blinking on.
Turn on your device and try Netflix again.
Press and hold the Menu button on the Apple TV remote until you are taken to the home screen.
Select Settings.
Select General.
Select Reset.
Select Reset All Settings.
Confirm that you would like to Reset All Settings.
Your Apple TV will reset itself and guide you through the initial setup process. Once you've completed setup, sign in to the Netflix app and try streaming again.
We're researching this error. To help us investigate, please contact Netflix Customer Service.
When does Netflix crash or close?
From the Apple TV home screen, highlight the Netflix app.
Press and hold in the center of the touchpad until the Netflix icon starts to shake.
Press the play/pause button to delete the app.
Select Delete again to confirm
Reinstall Netflix from the App Store and try Netflix again.
If your Apple TV isn't up to date with the most current software updates, it can cause streaming issues. To check for updates on your Apple TV:
From the Apple TV home screen, select Settings.
Select System.
Select Software Updates.
Select Update Software.
If your firmware is out of date, you will see the option to Download and Install. Select it to upgrade your Apple TV firmware. Once you've downloaded any available updates (or if there were no updates available), try Netflix again.
Unplug your Apple TV and the TV it's connected to from power for at least 2 minutes.
Plug both devices back in.
Turn both devices back on.
Try Netflix again.
We're researching this error. To help us investigate, please contact Netflix Customer Service.
When does Netflix crash or close?
Unplug your set-top box from power for at least 3 minutes.
While the set-top box is unplugged, press the power button on the set-top box to discharge it.
Plug your set-top box back in.
Turn your set-top box on with the power button.
Try Netflix again.
We're researching this error. To help us investigate, please contact Netflix Customer Service.
When does Netflix crash or close?
Unplug your device from power for at least 1 minute.
While the device is unplugged, press the power button on the device to discharge it.
If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.
Plug your device back in.
Turn your device on.
Try Netflix again.
From the Shield home screen, launch the Google Play Store.
Scroll down to My Apps.
Select the Netflix app.
Select Update, then try Netflix again.
If there was no update available for Netflix, or if updating Netflix did not solve the problem, continue troubleshooting below.
Unplug your device from power for at least 1 minute.
While the device is unplugged, press the power button on the device to discharge it.
If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.
Plug your device back in.
Turn your device on.
Try Netflix again.
We're researching this error. To help us investigate, please contact Netflix Customer Service.
When does Netflix crash or close?
Unplug your Roku from power for at least 10 seconds.
Plug your Roku back in.
Turn your Roku on by pressing any button on the Roku remote.
Wait 1 full minute.
Try Netflix again.
Press the Home button to navigate to the Roku home screen.
Highlight the Netflix app and press the star key on the remote.
Select Remove channel.
Select Remove channel again to confirm.
From the home screen, select Streaming Channels.
Select Movies & TV.
Select Netflix.
Select Add Channel.
Select Go to channel.
Sign in to your account and try Netflix again.
Unplug your Roku from power for at least 10 seconds.
Plug your Roku back in.
Turn your Roku on by pressing any button on the Roku remote.
Wait 1 full minute.
Try Netflix again.
We're researching this error. To help us investigate, please contact Netflix Customer Service.
When does Netflix crash or close?
Unplug your device from power for at least 1 minute.
While the device is unplugged, press the power button on the device to discharge it.
If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.
Plug your device back in.
Turn your device on.
Try Netflix again.
Unplug your device from power for at least 1 minute.
While the device is unplugged, press the power button on the device to discharge it.
If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.
Plug your device back in.
Turn your device on.
Try Netflix again.
Use one of the options below to get to the sign-out screen.
From the Netflix home screen, select Settings or the Gear icon .
From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
On the sign-out screen, select Reset.
If you don't see Reset, select Sign Out or Deactivate.
Once you are signed out, sign back in and try Netflix again.
Unplug your device from power for at least 1 minute.
While the device is unplugged, press the power button on the device to discharge it.
If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.
Plug your device back in.
Turn your device on.
Try Netflix again.
Unplug your device from power for at least 1 minute.
While the device is unplugged, press the power button on the device to discharge it.
If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.
Plug your device back in.
Turn your device on.
Try Netflix again.
We're researching this error. To help us investigate, please contact Netflix Customer Service.
When does Netflix crash or close?
Unplug your TV from power for at least 1 minute.
While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.
If you can't access the power button or your TV doesn't have one, leave the TV unplugged for at least 3 minutes.
Plug your TV back in.
Turn your TV on.
Try Netflix again.
Your device is experiencing a hardware or software problem that only the device manufacturer can solve. To get back to watching Netflix, you'll want to contact your device manufacturer and ask for the following:
Help upgrading to the latest firmware for the device.
Help performing a factory reset.
If those steps don't get you streaming again, your manufacturer may have other suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming.
Unplug your TV from power for at least 1 minute.
While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.
If you can't access the power button or your TV doesn't have one, leave the TV unplugged for at least 3 minutes.
Plug your TV back in.
Turn your TV on.
Try Netflix again.
Use one of the options below to get to the sign-out screen.
From the Netflix home screen, select Settings or the Gear icon .
From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
On the sign-out screen, select Reset.
If you don't see Reset, select Sign Out or Deactivate.
Once you are signed out, sign back in and try Netflix again.
Unplug your TV from power for at least 1 minute.
While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.
If you can't access the power button or your TV doesn't have one, leave the TV unplugged for at least 3 minutes.
Plug your TV back in.
Turn your TV on.
Try Netflix again.
Use one of the options below to get to the sign-out screen.
From the Netflix home screen, select Settings or the Gear icon .
From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
On the sign-out screen, select Reset.
If you don't see Reset, select Sign Out or Deactivate.
Once you are signed out, sign back in and try Netflix again.
Your device is experiencing a hardware or software problem that only the device manufacturer can solve. To get back to watching Netflix, you'll want to contact your device manufacturer and ask for the following:
Help upgrading to the latest firmware for the device.
Help performing a factory reset.
If those steps don't get you streaming again, your manufacturer may have other suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming.
We're researching this error. To help us investigate, please contact Netflix Customer Service.
We're researching this error. To help us investigate, please contact Netflix Customer Service.