Netflix crashes or closes

If the Netflix app crashes or closes, you may be experiencing an issue with your device. Follow the troubleshooting steps for your device below to resolve the issue.

Blu-ray Players

Blu-ray Player

If the Netflix app crashes or closes when you try to launch it:

Restart your device
  1. Unplug your device from power for at least 1 minute.
  2. While the device is unplugged, press the power button on the device to discharge it.
  3. Plug your device back in.
  4. Turn your device on with the power button.
  5. Try Netflix again.

Check for firmware or software updates

Check to see if there are any available firmware or software updates for your device. If you need help checking for updates or downloading the latest firmware or software version, please check with your device manufacturer.

If your device is already updated or no updates are available, continue troubleshooting below.

Perform a factory reset

Your device may be stuck in an unrecoverable state and need to be reset. If you are unsure how to perform a factory reset on your device, or are unfamiliar with the effects of doing so, reach out to the manufacturer of the device for more assistance.

What should I do next?

If you continue to experience this error after performing a full factory reset, there may be an unrecoverable issue with your device. Reach out to your device manufacturer for more assistance.

If the Netflix app crashes or closes at any other time, please contact customer service.

Computers

Windows or Mac computer

If the Netflix app crashes or closes when you try to launch it:

Do you have anti-virus software installed?

Sometimes anti-virus software can interfere with the player Netflix uses to play TV shows and movies.

  • Quit your anti-virus software and play your TV show or movie again.
  • If a TV show or movie resumes after you've quit your anti-virus software, this may indicate that the software is outdated or unintentionally preventing Netflix from playing. Please reach out to your anti-virus software manufacturer to address these issues.

If the Netflix app crashes or closes when you try to watch something:

Troubleshoot your browser
  1. Clear browser cookies
    Your browser may be referencing an outdated or corrupted setting in the cookie file.
    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com and redirect you to the Netflix home screen.
    2. Select Sign In to sign back in and play your TV show or movie again.
  2. Restart your browser
    Sometimes restarting your browser can clear this issue.
    • Quit your browser, restart it, and play your TV show or movie again.
  3. Try another browser
    We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox or Opera and try Netflix again. Our web player works best on:
    • Google Chrome on Windows XP Service Pack 2 or later.
    • Mozilla Firefox on Windows Vista or later.
    • Opera on Windows Vista Service Pack 2 or later.

If the Netflix app crashes or closes at any other time, please contact customer service.

Game Consoles

Xbox One

If the Netflix app crashes or closes when you try to watch something:

Uninstall and reinstall the Netflix app

Uninstall the Netflix app:

  1. Begin from the Xbox Dashboard.
  2. Select My Games & Apps.
    • Note: You may need to scroll down to see this option.
  3. Select Apps from the options on the left.
  4. Highlight the Netflix app and press the Menu button on the controller.
  5. Select Manage App.
  6. Select Uninstall All.
  7. Select Uninstall All again to confirm.

Reinstall the Netflix app:

  1. Begin from the Home screen on your Xbox One.
  2. Scroll right to access the Store.
  3. In the Apps section, select Netflix.
    • Note: If you do not see Netflix, select Search all apps to search for Netflix.
  4. Select Install.
  5. Once the app has finished downloading, select Launch to sign in and try Netflix again.

Troubleshoot your hardware connection
  • Bypass any audio/video receivers or stereo equipment and connect your Xbox One directly to your TV.
  • Try reversing the ends of your Xbox One's HDMI cable, or try a new HDMI cable.
  • Try connecting your Xbox One to another HDMI port on your TV.

If the Netflix app crashes or closes at any other time, please contact customer service.

Mobile Phones and Tablets

Android phone or tablet

If the Netflix app crashes or closes when you try to launch it:

Update the firmware on your Linksys RE6500 AC1200 Wireless Range Extender

Download the latest firmware version for your region. This will be version 1.0.06.011 or later.

If you experience any issues completing this update, please contact Linksys support.

If the Netflix app crashes or closes at any other time, please contact customer service.

iPhone, iPad, or iPod touch

If the Netflix app crashes or closes when you browse or search the app:

Restart your iPhone, iPad, or iPod touch
  1. Press and hold the Sleep/Wake button until the red slider appears.
  2. Drag the slider to turn your device completely off.
  3. After 10 seconds, press the Sleep/Wake button to turn your device back on.
  4. Once your device powers on, try Netflix again.

If the Netflix app crashes or closes when you try to watch something:

Test the Internet connection on your device

You can test your device's connection to the Internet by attempting to visit a webpage from your device, such as netflix.com.

If Safari says it cannot open the page because your device is not connected to the Internet, you may be experiencing a connectivity issue that will require troubleshooting your home network or your device's connection to the Internet. See Apple's support site for more help.

Once you're connected to the Internet, try Netflix again.

Force close the Netflix app
  1. Double-tap the Home button.
  2. Swipe left or right until you see the Netflix app.
  3. Swipe upwards on the Netflix app preview to close it.
    • In iOS 6, hold your finger on the app until a red badge with a line through it appears, then tap the badge to close the app.
  4. Tap the Home button to return to the Home screen, then try Netflix again.

Reinstall the Netflix app

Make sure the issue isn't being caused by an outdated version of the Netflix app by removing it from your iOS device and reinstalling it*.

  1. From the main menu, touch and hold the Netflix app on the Home screen until it shakes.
  2. Tap the X in the top left corner of the Netflix icon, then tap Delete. (Once deleted, press the Home button to stop the shaking).
  3. Enter the App Store, search for "Netflix" and select the free Netflix app from Netflix, Inc.
  4. Tap the cloud icon. You will need to enter your iTunes password to install the app.
  5. Once installed, tap the Netflix icon.
  6. Enter the email and password for your Netflix account and tap Sign In.
  7. Try Netflix again.

*Deleting the Netflix app will also delete any titles you have downloaded to the device.

Restart your iPhone, iPad, or iPod touch
  1. Press and hold the Sleep/Wake button until the red slider appears.
  2. Drag the slider to turn your device completely off.
  3. After 10 seconds, press the Sleep/Wake button to turn your device back on.
  4. Once your device powers on, try Netflix again.

Reset the network settings on your iOS device
  1. From the main menu, find and select Settings.
  2. On the left side, select General.
  3. At the bottom of the menu, choose Reset.
  4. From the list that opens, select Reset Network Settings.
  5. Select Reset.
  6. After the device restarts, from the main menu, find and select Settings.
  7. Select Wi-Fi.
  8. Choose your preferred network and sign in using the Wi-Fi password.
  9. Try Netflix again.

Restart your home network
  1. Turn off your device.
  2. Unplug both your modem and router and wait 30 seconds.
  3. Plug in your modem and wait until no new indicator lights are blinking on.
  4. Plug in your router and wait until no new indicator lights are blinking on.
  5. Turn on your device and try Netflix again.

If the Netflix app crashes or closes at any other time, please contact customer service.

Kindle Fire

If the Netflix app crashes or closes when you try to launch it:

Update the firmware on your Linksys RE6500 AC1200 Wireless Range Extender

Download the latest firmware version for your region. This will be version 1.0.06.011 or later.

If you experience any issues completing this update, please contact Linksys support.

If the Netflix app crashes or closes at any other time, please contact customer service.

Set-top Boxes and Streaming Media Players

Apple TV 2 or 3

If the Netflix app on your Apple TV 2 or 3 crashes or closes when you try to watch something:

Play another TV show or movie

Try to play another TV show or movie. If another title plays without issue, go to the Viewing Activity page and select the Report a Problem link next to the title that did not work.

  • If you do not see the Report a Problem link, the problem has automatically been reported.

Update the firmware on your Apple TV 2 or Apple TV 3
  1. From the Apple TV main menu, select Settings.
  2. Select General.
  3. Select Software Updates.
  4. Select Update Software/Update automatically.
  5. Select Download and Install.
  6. Once the update is complete, try Netflix again.​

Note: If your Apple TV displays the message "Your Apple TV is up to date" and you are on a version lower than 6.2.1, we recommend contacting Apple or visiting support.apple.com/HT202716 for support. To check your firmware version, follow the steps below.

  1. From the Apple TV main menu, select Settings.
  2. Select General.
  3. Select About.
  4. Verify that your software version is 6.2.1 or above.

Test the Internet connection on your Apple TV
  1. From the main Apple TV menu, navigate to Settings.
  2. Select General.
  3. Select Network.
  4. Select Test Network.
  5. Select OK.
  6. Select Yes.
  7. Select the download speed you expect from your internet connection.

If the connection test fails, see Apple's support site for help troubleshooting your Apple TV's connection to your home network. If the test succeeds, continue on to the next step.

Restart your home network
  1. Turn off your device.
  2. Unplug both your modem and router and wait 30 seconds.
  3. Plug in your modem and wait until no new indicator lights are blinking on.
  4. Plug in your router and wait until no new indicator lights are blinking on.
  5. Turn on your device and try Netflix again.

Reset all settings on your Apple TV

Note: Resetting all settings on your Apple TV (also known as a "hard reset") may clear any saved data or passwords (including Wi-Fi passwords) currently stored on the Apple TV. Perform these steps with caution if other troubleshooting steps haven't resolved the issue.

  1. Press and hold the Menu button on the Apple TV remote until it returns you to the Home Screen.
  2. Select Settings.
  3. Select General.
  4. Select Reset.
  5. Select Reset All Settings.
  6. Confirm that you would like to Reset All Settings.

Your Apple TV will reset itself and guide you through the initial setup process. Once you've completed setup, sign in to the Netflix app and try streaming again.

What should I do next?

If you continue to experience this error after performing a full factory reset, there may be an unrecoverable issue with your device. Reach out to your device manufacturer for more assistance.

If the Netflix app crashes or closes at any other time, please contact customer service.

Apple TV 4

If the Netflix app on your Apple TV 4 crashes or closes when you try to watch something:

Powercycle your Apple TV
  1. Unplug your Apple TV and the TV it's connected to for at least 2 minutes.
  2. Plug both devices back in.
  3. Turn both devices back on.
  4. Try Netflix again.

If the Netflix app crashes or closes at any other time, please contact customer service.

Dish Hopper or Joey

If the Netflix app crashes or closes when you try to launch it:

To resolve the issue, simply try to open Netflix again.

If the Netflix app crashes or closes at any other time, please contact customer service.

Elisa set-top box

If the Netflix app crashes or closes when you try to watch something:

Sign out of Netflix
  1. Begin from the Netflix home screen.
  2. Navigate up and select Settings or the Gear icon .
  3. Select Sign out.
  4. Select Yes to confirm.
  5. Once signed out, sign back in and try Netflix again.

If you cannot locate Settings or the Gear icon:

  1. From within the Netflix application, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Sign out, Start Over or Deactivate.
  3. Once signed out, sign back in and try Netflix again.

If the Netflix app crashes or closes at any other time, please contact customer service.

Fetch TV set-top box

If the Netflix app crashes or closes when you try to launch it:

Powercycle your device
  1. Unplug your set-top box from power for at least 2 minutes.
  2. Plug your set-top box back in.
  3. Try Netflix again.

If the Netflix app crashes or closes at any other time, please contact customer service.

Nexus Player

If the Netflix app crashes or closes when you try to watch something:

Restart your device
  1. Unplug your device from power for at least 1 minute.
  2. While the device is unplugged, press the power button on the device to discharge it.
  3. Plug your device back in.
  4. Turn your device on with the power button.
  5. Try Netflix again.

If the Netflix app crashes or closes at any other time, please contact customer service.

Roku

If the Netflix app crashes or closes when you try to launch it:

Restart your Roku
  1. Unplug your Roku from power for at least 10 seconds.
  2. Plug your Roku back in.
  3. Turn your Roku on by pressing any button on the Roku remote.
  4. Wait 1 full minute.
  5. Try Netflix again.

Deactivate and reactivate the Netflix app
  1. Press the Home button to navigate to the Roku home screen.
  2. Highlight the Netflix app and press the star key on the remote.
  3. Select Remove channel.
  4. Select Remove channel again to confirm.
  5. From the home screen, select Streaming Channels.
  6. Select Movies & TV.
  7. Select Netflix.
  8. Select Add Channel.
  9. Select Go to channel.
  10. Sign in to your account and try Netflix again.

If the Netflix app crashes or closes at any other time, please contact customer service.

YouView set-top box

If the Netflix app crashes or closes when you try to watch something:

Sign out of Netflix
  1. Begin from the Netflix home screen.
  2. Navigate up and select Settings or the Gear icon .
  3. Select Sign out.
  4. Select Yes to confirm.
  5. Once signed out, sign back in and try Netflix again.

If you cannot locate Settings or the Gear icon:

  1. From within the Netflix application, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Sign out, Start Over or Deactivate.
  3. Once signed out, sign back in and try Netflix again.

If the Netflix app crashes or closes at any other time, please contact customer service.

Smart TVs

Panasonic Smart TV

If the Netflix app crashes or closes when you try to launch it:

Restart your device
  1. Unplug your device from power for at least 1 minute.
  2. While the device is unplugged, press the power button on the device to discharge it.
  3. Plug your device back in.
  4. Turn your device on with the power button.
  5. Try Netflix again.

Check for firmware or software updates

Check to see if there are any available firmware or software updates for your device. If you need help checking for updates or downloading the latest firmware or software version, please check with your device manufacturer.

If your device is already updated or no updates are available, continue troubleshooting below.

Perform a factory reset

Your device may be stuck in an unrecoverable state and need to be reset. If you are unsure how to perform a factory reset on your device, or are unfamiliar with the effects of doing so, reach out to the manufacturer of the device for more assistance.

What should I do next?

If you continue to experience this error after performing a full factory reset, there may be an unrecoverable issue with your device. Reach out to your device manufacturer for more assistance.

If the Netflix app crashes or closes when you try to watch something:

Sign out of Netflix
  1. Begin from the Netflix home screen.
  2. Navigate up and select Settings or the Gear icon .
  3. Select Sign out.
  4. Select Yes to confirm.
  5. Once signed out, sign back in and try Netflix again.

If you cannot locate Settings or the Gear icon:

  1. From within the Netflix application, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Sign out, Start Over or Deactivate.
  3. Once signed out, sign back in and try Netflix again.

If the Netflix app crashes or closes at any other time, please contact customer service.

All Other Smart TVs

If the Netflix app crashes or closes when you try to launch it:

Restart your device
  1. Unplug your device from power for at least 1 minute.
  2. While the device is unplugged, press the power button on the device to discharge it.
  3. Plug your device back in.
  4. Turn your device on with the power button.
  5. Try Netflix again.

Check for firmware or software updates

Check to see if there are any available firmware or software updates for your device. If you need help checking for updates or downloading the latest firmware or software version, please check with your device manufacturer.

If your device is already updated or no updates are available, continue troubleshooting below.

Perform a factory reset

Your device may be stuck in an unrecoverable state and need to be reset. If you are unsure how to perform a factory reset on your device, or are unfamiliar with the effects of doing so, reach out to the manufacturer of the device for more assistance.

What should I do next?

If you continue to experience this error after performing a full factory reset, there may be an unrecoverable issue with your device. Reach out to your device manufacturer for more assistance.

If the Netflix app crashes or closes at any other time, please contact customer service.