Netflix says, 'You seem to be using a VPN or proxy.'

If you get the error code E106 or this message:

You seem to be using a VPN or proxy. Please turn off any of these services and try again.

It means your device or network connects to Netflix through a VPN or proxy service. VPNs can change or hide your internet location, which may cause issues. To continue watching, turn off any active VPNs.

You can’t use a VPN while watching a live event on Netflix or with an ad-supported plan. Learn more about using a VPN with Netflix.

If you still have trouble, follow these steps:

Check if a VPN is turned on

If you use a VPN, try turning it off.

If you don't use a VPN or aren't sure if a VPN is turned on:

Using a computer or mobile device on the same network as the device with the issue, open a web browser.
Go to fast.com. Netflix will start a connection test.
When the test stops, click Show more info.
Next to Client, note the country.
If the country doesn't match your location, it means your device or network has a VPN turned on. Turn the VPN off and try Netflix again. For help turning a VPN off, contact your VPN provider or ISP for help.

Note:

Netflix Customer Service can't help with turning a VPN off because the steps vary for each VPN app or service.

If turning your VPN off didn't work or the location from fast.com matches your location, go to the next steps.

Check your Netflix plan

You can't use a VPN while watching Netflix if you have an ad-supported plan.

Go to your Account page to check your current plan.

If you have an ad-supported plan:

You'll need to change to an ad-free plan to use a VPN while watching Netflix.
If you want to stay on your current plan, you'll need to turn your VPN off while watching Netflix.

If you don't have an ad-supported plan or want to check if a VPN is turned on, go to the next steps.

Reset your network settings

There might be an issue with network settings on your device or your modem or router.

Try these steps. After each step, try Netflix again.

Note:

For help doing these steps, you might need to contact the company that made your device, your internet service provider (ISP), or VPN provider.

If you use a VPN, try turning it off.
Reset the network settings on the device with the issue.
Restore your modem or router to its default settings.

Contact your ISP

If you've followed the previous steps and still have issues, you'll need to contact your internet service provider (ISP) for help fixing the problem.

Before you contact your ISP

Your ISP will need some information about your network when you contact them:

Using a computer or mobile device on the same network as the device with the issue, open a web browser.
Go to fast.com. Netflix will start a connection test.
When the test stops, click Show more info.
Next to Client, note the country, and your IP address.

Note:

Your IP address is the group of numbers and/or letters that have a dot (.) or colon (:) in between them.

When you contact your ISP

Tell them about the issue you're having, and the troubleshooting steps you've tried so far.
Share the country and IP address you collected earlier, and have them confirm that they match the location and IP address assigned to your home.
- If the information does match, the ISP will need to work with Netflix directly to fix the problem. Ask them to contact our customer service team.
- If the information doesn’t match, ask your ISP to confirm your connection uses their DNS server.
  - If it does use their DNS server, they'll need to work with Netflix directly to fix the problem. Ask them to contact our customer service team.
  - If it doesn’t use their DNS server, ask them for help switching to their DNS server, and then restart your Netflix app and try again.