Netflix says, 'You seem to be using a VPN or proxy.'

You seem to be using a VPN or proxy. Please turn off any of these services and try again.

This error means your device or network connects to Netflix through a VPN, proxy, or "unblocker" app or service.

Watching Netflix while using a VPN isn't supported if you have an ad-supported Netflix planLive events on Netflix can't be watched while using a VPN.

To fix the problem

Turn off your VPN, then try Netflix again.

If you don't use a VPN

Go to Watching TV shows and movies through a VPN for steps to check if a VPN might be active, or how to get help turning a VPN off.

What to do next

If you're still having a problem but don't use these apps or services, or if you turned them off, contact your internet service provider to help:

  • Find out why your internet connection might show VPN or proxy activity.

  • Update your IP address or get a new IP address that matches your current location.

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