Watching TV shows and movies through a VPN

VPNs (virtual private networks) can make your device or network look like it's connecting to Netflix from somewhere other than your actual location.

You can use a VPN with Netflix on the Basic, Standard, or Premium plans. Using a VPN with the Basic with ads plan is not supported.

While using a VPN, what you can watch will be limited to TV shows and movies where Netflix owns the global rights, for example Squid Game or Stranger Things. To watch all TV shows and movies available in your country, turn off your VPN.

How to check if a VPN is active

  1. Using a web browser, go to fast.com to run a connection test.

  2. Wait for the test to finish, then click Show More Info.

  3. Next to Client, note the city and country listed.

If the country shown matches the country you're in and you still have trouble, contact Netflix Customer Service.

If the country shown doesn't match the country you're in, it usually mean a VPN is in use on your device or network. You'll need to turn it off to get TV shows and movies available in your region.

How to turn off a VPN

To learn how to turn off your VPN, contact your VPN provider or your network's administrator. Because each VPN app or service might be different, Netflix Customer Service can't help with turning off a VPN.

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