Netflix says 'You seem to be using a VPN or proxy.'

You seem to be using a VPN or proxy. Please turn off any of these services and try again.

This error means your device or network connects to Netflix through a VPN, proxy, or "unblocker" app or service.

To learn about using VPNs with Netflix, how to check if a VPN might be active, or how to get help turning a VPN off, go to Watching TV shows and movies through a VPN.

These steps can often fix the problem. After each step, try Netflix again:

  • Turn the VPN app or service off

  • Reset the network settings on the device having the issue

  • Restore your modem or router to its default settings

    Note:
    For help doing these steps, contact the VPN provider, device's manufacturer, or your internet service provider.
What to do next

If you're still having a problem but don't use these apps or services, or if you turned them off, contact your internet service provider to help:

  • Find out why your internet connection might show VPN or proxy activity.

  • Update your IP address or get a new IP address that matches your current location.

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