Using Netflix on your Windows computer

Welcome to Netflix on your Windows computer! Use this article to learn about Netflix features and how to set up and sign out of your account.

Netflix Features

Netflix is available on Windows computers using a Google Chrome, Internet Explorer, Microsoft Edge, Mozilla Firefox, or Opera browser, or the Windows 8 or Windows 10 app. Netflix streaming features on Windows computers include:

Navigation:
Browse rows of movie posters: The main Netflix.com page displays rows of TV shows and movies for you to browse. You can also browse genres from the Browse drop-down.

Search: Search for specific TV show or movie titles, actors, directors, or genres from the search box in the upper right corner of the Netflix.com menu bar.

Movie or TV Show Pages: Hover over a specific movie or TV show poster to see additional information, such as a brief synopsis, year(s) produced, or maturity rating. Clicking on the title from within this section will take you to the full description page for that movie or TV show.

Playback: Click on a poster to begin playing a movie or TV show. During video playback, use the scroll bar at the bottom of the player screen to fast forward, rewind, or see more options. To exit video playback, select the back button from the upper left corner of your screen. If the scroll bar or back button are not visible on your screen, simply move your cursor until they appear.

Supported Regions:
Netflix supports streaming on Windows computers using supported browsers in all regions where Netflix is available.

Resolution:
Windows computers support streaming up to 4k, depending on your browser.

  • Google Chrome up to 720p
  • Internet Explorer up to 1080p
  • Microsoft Edge up to 4K*
  • Mozilla Firefox up to 720p
  • Opera up to 720p
  • Windows 8 app up to 1080p
  • Windows 10 app up to 4K*

*Streaming in 4K requires an HDCP 2.2 compliant connection to a 4K capable display, Intel's 7th generation Core CPU, and the latest Windows updates. Check with the manufacturer of your system to verify specifications.

Subtitles & Alternate Audio:
Select the Audio and Subtitles icon to choose an alternate language track or turn on subtitles if they are offered by the movie or TV show.

Set up Netflix

You can watch Netflix on your Windows computer by visiting Netflix.com. Watching on Netflix.com is supported on Google Chrome, Internet Explorer, Microsoft Edge, Mozilla Firefox, and Opera browsers. Complete system requirements available here. To sign in to your Netflix account using your browser, follow the steps below.

On Netflix.com

  1. From your preferred browser, visit netflix.com.
  2. Select Sign In.
  3. Enter your Netflix email and password.

You are now signed in to your Netflix account. Enjoy!

The Netflix app is available on Windows 8 and later. To connect your Windows App to your Netflix account, make sure you are on the Home screen and follow the steps below.

Windows 8 app

Install the Netflix app
  1. From the Start menu select Store.
  2. Bring up the Charms Bar by swiping from the right or moving your mouse to the top right corner of the screen.
  3. Select Search.
  4. Type Netflix in the search box and press Enter.
  5. Select Netflix located in the results.
  6. Select Install.
    • If you are prompted to sign in, sign in with your Microsoft information.
  7. Return to the Start menu.
  8. Select the Netflix app.
  9. Select Sign in.
  10. Enter your Netflix email address and password.
  11. Select Sign In.

Your device is now connected to your Netflix account. Enjoy!

Having trouble downloading Netflix?

If you're having trouble downloading the Netflix app on your device, it may be due to an issue with your Internet connection. Please visit Troubleshooting Network Connection Issues for help resolving this issue.

If you're seeing a specific error message when attempting to download Netflix to your device, you may need to reach out to the device manufacturer for further assistance.

Windows 10 app

Install the Netflix app
  1. From the Start menu, select Store.
  2. Select Search from the upper right corner of the screen.
  3. Type Netflix in the search box and press Enter.
  4. Select Netflix from the results.
  5. Select Free/Install.
    • If you are prompted to sign in, sign in with your Microsoft information.
  6. Return to the Start menu.
  7. Select the Netflix app.
  8. Select Sign in.
  9. Enter your Netflix email address and password.
  10. Select Sign In.

Your device is now connected to your Netflix account. Enjoy!

Having trouble downloading Netflix?

If you're having trouble downloading the Netflix app on your device, it may be due to an issue with your Internet connection. Please visit Troubleshooting Network Connection Issues for help resolving this issue.

If you're seeing a specific error message when attempting to download Netflix to your device, you may need to reach out to the device manufacturer for further assistance.

Sign out of Netflix

To sign out of the Netflix account on your Windows computer, follow the steps below.

On Netflix.com

  1. From your preferred browser, visit netflix.com.
  2. From the Netflix home screen, hover over your profile name at the upper right corner of the page.
  3. Select Sign out of Netflix.
  4. You are now signed out of your Netflix account.
    • These steps will only sign you out of Netflix on your current browser. If you are signed in to your Netflix account on more than one browser, you will need to repeat the steps on all browsers that you use to access Netflix.

Windows 8 app

  1. Open the Netflix app.
  2. Swipe from the right side of the screen to open the Charms bar.
  3. Select Settings.
  4. Select Sign Out.
  5. When prompted with the confirmation option, select Sign Out again.

Windows 10 app

Sign out of Netflix
  1. Open the Netflix app.
  2. Locate the Settings option in the top right.
  3. Select Sign Out from the Settings menu.
  4. When prompted with the confirmation option, select Sign Out again.

Netflix in Ultra HD

Netflix is available in Ultra HD on Windows computers. To stream in Ultra HD, you will need:

  • The Microsoft Edge browser or the Windows 10 app
  • A 4K capable display (with HDCP 2.2 connection if external display), Intel's 7th generation Core CPU, and the latest Windows updates
  • A plan that supports streaming in Ultra HD. You can check which plan you're currently on at netflix.com/ChangePlan.
  • A steady Internet connection speed of 25 megabits per second or higher.
  • Streaming quality set to High or Automatic. More information about video quality settings can be found in our Playback Settings article.