Netflix Error 10013
If you get the error code 10013 on your iPhone or iPad, select the error message that appears on the screen for steps to fix the problem.
'This title is not available in your current region.'
This message means your device or network connects to Netflix through a VPN or proxy service. VPNs can change or hide your internet location, which may cause issues. To fix the problem, try turning your VPN off.
If you still have trouble, follow these steps:
Check if a VPN is turned on
If you use a VPN, try turning it off.
If you aren't sure whether a VPN is turned on, follow the steps below.
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Using a computer or mobile device on the same network as the device with the issue, open a web browser.
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Go to fast.com. Netflix will start a connection test.
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When the test stops, click Show more info.
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Next to Client, note the country.
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If the country doesn't match your location, it means your device or network has a VPN turned on. Try turning it off, then try Netflix again. For help turning a VPN off, contact your VPN provider.
Netflix Customer Service can't help with turning a VPN off because the steps are different for each VPN app or service.
If turning your VPN off didn't work, or the location from fast.com matches your location, go to the next steps.
Reset your network settings
There might be an issue with network settings on your device or your modem or router.
Try these steps. After each step, try Netflix again.
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If you use a VPN, try turning it off.
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Reset the network settings on the device with the issue.
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Restore your modem or router to its default settings.
Contact your ISP
If you've followed the previous steps and still have issues, you'll need to contact your internet service provider (ISP) for help fixing the problem.
Before you contact your ISP
Your ISP will need some information about your network when you contact them:
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Using a computer or mobile device on the same network as the device with the issue, open a web browser.
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Go to fast.com. Netflix will start a connection test.
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When the test stops, click Show more info.
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Next to Client, note the country, and your IP address.
Note:Your IP address is the group of numbers and/or letters that have a dot (.) or colon (:) in between them.
When you contact your ISP
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Tell them about the issue you're having, and the troubleshooting steps you've tried so far.
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Share the country and IP address you collected earlier, and have them confirm that they match the location and IP address assigned to your home.
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If the information does match, the ISP will need to work with Netflix directly to fix the problem. Ask them to contact our customer service team.
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If the information doesn’t match, ask your ISP to confirm your connection uses their DNS server.
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If it does use their DNS server, they'll need to work with Netflix directly to fix the problem. Ask them to contact our customer service team.
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If it doesn’t use their DNS server, ask them for help switching to their DNS server, and then restart your Netflix app and try again.
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'There was a problem with this download.'
This message means the Netflix app needs to be updated.
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Go to the home screen, then tap App Store.
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Tap Search, and enter "Netflix".
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In the list, find and tap Netflix, then tap Update. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.
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When the update is done, try Netflix again.
'Sorry, this account is no longer active.'
This message means there might be an issue with your Netflix account.
These options might help:
'Sorry, your account can't be used on this device.'
This error means there might be an issue with your account. To fix this problem, follow the option that applies to you:
You're traveling or recently moved to a different country
Contact us for help with this issue.
Your membership is included as part of a package
Contact us for help with this issue.
Your account wasn't bought directly from Netflix or an authorized source
If you didn't create your account directly with Netflix or bought or received your account from an unauthorized retailer, you'll need to sign up for a new account in the same country where you will use it. To see which payment options are available in your country, go to How to pay for Netflix.
If you signed up for Netflix directly or through an authorized source and your Netflix subscription is paid for in the country you're currently in, contact us for help fixing this issue.