If you get the error code 10000 on your iPhone, iPad, or iPod touch, it means your device or network might use a VPN, proxy, or unblocker app or service to connect to Netflix. Follow these steps to fix the problem.
From the upper right, tap Profiles .
If you don't see Profiles, tap More in the lower right.
Tap Sign Out.
Tap Yes to confirm.
Sign back in and try Netflix again.
Netflix allows watching TV shows and movies through a VPN, but VPN, proxy, or unblocker apps and services might cause problems or change which TV shows and movies are available to watch.
If you use these apps or services, try these steps:
Turn the app or service off and try Netflix again.
Reset the network settings on the device with the issue.
Restore your modem or router to your internet provider's default settings.
If you have an IPv6 connection:
Netflix will work with standard IPv6 connections.
Netflix doesn't work with connections that tunnel IPv6 traffic over an IPv4 network.