Netflix Error 10000

If you get the error code 10000 on your iPhone, iPad, or iPod touch, it means your device or network might use a VPN, proxy, or unblocker app or service to connect to Netflix. Follow these steps to fix the problem.

Sign out of Netflix

  1. From the upper right, tap Profiles profiles.

    • If you don't see Profiles, tap More in the lower right.

  2. Tap Sign Out.

  3. Tap Yes to confirm.

  4. Sign back in and try Netflix again.

Turn off VPN, proxy, or unblocker apps and services

Netflix allows watching TV shows and movies through a VPN, but VPN, proxy, or unblocker apps and services might cause problems or change which TV shows and movies are available to watch.

Note:
If you don't know if these apps or services are active, your internet service provider (ISP) or network admin can tell you.

If you use these apps or services, try these steps:

  • Turn the app or service off and try Netflix again.

  • Reset the network settings on the device with the issue.

  • Restore your modem or router to your internet provider's default settings.

    Note:
    For help with these steps, contact your ISP or your device's manufacturer.

If you have an IPv6 connection:

  • Netflix will work with standard IPv6 connections.

  • Netflix doesn't work with connections that tunnel IPv6 traffic over an IPv4 network.