Phishing or suspicious emails or texts claiming to be from Netflix

Did you receive an email or text (SMS) requesting your Netflix username, password, or payment method? If so, it probably did not come from us. Here are some tips to identify and handle suspicious emails or texts and keep your account safe.

How do I know if an email or text is actually from Netflix?

  • We will never ask for your personal information by texts or email. This includes:

    • Credit or debit card numbers

    • Bank account details

    • Netflix passwords

  • We will never request payment through a 3rd party vendor or website.

If you receive a text or email requesting any of the above, it is not from Netflix.

What should I do if I received a suspicious email or text?

Scammers can’t get information from you unless you give it to them. So don’t click any links in the messages or reply to them.

Suspicious emails

  1. Don’t click any of the links or open any of the attachments.

  2. Forward the email to phishing@netflix.com.

    Note:
    If your email is rejected when you forward it, it means we have already received a copy of the phishing message. You don't need to do anything else except delete the email or message.
  3. Delete the email.

Suspicious text messages (SMS)

iPhone, iPad, iPod Touch

  1. Tap and hold the message that you want to forward.

  2. Tap More... and then the Forward arrow Forward arrow .

  3. Enter phishing@netflix.com.

  4. Tap Send Send arrow.

  5. Delete the message. 

Android

  1. Tap and hold the message that you want to forward.

  2. Tap More Menu and then Forward.

  3. Enter phishing@netflix.com.

  4. Tap Send Send arrow.

  5. Delete the message.


Note:
If your email is rejected when you forward it, it means we have already received a copy of the phishing message. You don't need to do anything else except delete the email or message.
Note:
Text fees may apply.

What should I do if I clicked a link or provided personal information?

  • Change your Netflix password to a new one that is strong and unique to Netflix.

  • Update your password on any websites where you use the same email and password combination.

  • Contact your financial institution if you entered any payment information, as it may have been compromised.

  • Forward the message to phishing@netflix.com with the steps above.

What are the best ways to keep my information safe?

Be careful anytime you get an email or text requesting personal information. 

  • Don't click a link when in doubt; go directly to the company website instead.

  • Never provide personal or financially sensitive information through email.

  • Check the sender’s address to see if it looks legitimate.

  • On a computer browser, hover over any links before clicking on them to see the URL. Make sure the links go where you expect them to.

  • Install anti-virus software to help guard your devices and personal information.

Please contact us if you think your email was changed without your permission so we can help you change it back. You can also visit How to keep your account secure for more security tips.