Netflix is a monthly subscription service that charges you once a month on the date you signed up. If you are seeing multiple charges or charges that you believe to be unauthorized from Netflix, follow the steps below for your scenario.
If you are seeing multiple charges from Netflix, you or someone with access to your account may have created multiple accounts. This can happen if you use multiple email addresses, or pay for Netflix through your cable or mobile carrier.
Check for and cancel any duplicate accounts.
Go to Netflix.com/LoginHelp and enter any email addresses you own to check if they are linked to a Netflix account. You will have to enter one email address at a time, and select Email Me after each one.
If you see an Email Sent confirmation message, sign in to that email and follow the steps in the password reset email.
Sign in to that account with your new password, then cancel the account. Remember to repeat these steps for each of your email addresses!
If you can’t find any duplicate accounts or are billed through your cable or mobile carrier, contact us so we can investigate. There are many ways to pay for Netflix, so be sure to let us know where you are seeing these charges when you contact.
When you sign up for a free trial or change your method of payment, Netflix verifies your payment information by submitting an authorization for roughly the same amount as the cost of the monthly Netflix membership.
Netflix does not actually collect this authorization amount, and the authorization will automatically drop off your account. Check with your financial institution to learn when you can expect them to release the funds back to your available balance.
If you have both a Netflix streaming and DVD account, you will see two separate charges from Netflix on your bill. These charges can be for different amounts depending on your streaming or DVD plan.
If you no longer wish to have both a streaming plan and a DVD plan, you can cancel either at any time. To cancel your streaming plan, select the Cancel Membership button on your Account page. To cancel your DVD plan, select cancel your DVD plan from your Account page.
If you are seeing a charge after canceling your Netflix account, you or someone with access to your account may have accidentally restarted it. Ensure your account is still canceled by attempting to sign in to Netflix.com.
If you were taken directly into Netflix:
Change your password to prevent future access to your account.
Visit Netflix.com/LoginHelp to reset your password.
Follow the prompts in the password reset email, text message, or phone call to set a new password.
Sign out of all devices to ensure no one else is using your account.
Visit Netflix.com/YourAccount.
Under Settings, select Sign Out of All Devices.
Cancel your account.
Visit Netflix.com/CancelPlan.
Select Finish Cancellation. Your account will close at the end of your current billing cycle, and you will not be charged again.
If you were taken to a screen prompting you to rejoin, follow the steps for multiple Netflix accounts below.
If you are seeing charges from Netflix after canceling your account, you or someone with access to your account may have created multiple accounts. This can happen if you use multiple email addresses, or pay for Netflix through your cable or mobile carrier.
Check for and cancel any duplicate accounts.
Go to Netflix.com/LoginHelp and enter any email addresses you own to check if they are linked to a Netflix account. You will have to enter one email address at a time, and select Email Me after each one.
If you see an Email Sent confirmation message, sign in to that email and follow the steps in the password reset email.
Sign in to that account with your new password, then cancel the account. Remember to repeat these steps for each of your email addresses!
If you can’t find any duplicate accounts or are billed through your cable or mobile carrier, contact us so we can investigate. There are many ways to pay for Netflix, so be sure to let us know where you are seeing these charges when you contact.
At Netflix, we take fraud, identity theft, and other unauthorized access very seriously. If you suspect someone is paying for a Netflix account with your payment information without your consent, please contact us immediately.
When you sign up for a free trial or change your method of payment, Netflix verifies your payment information by submitting an authorization for roughly the same amount as the cost of the monthly Netflix membership.
Netflix does not actually collect this authorization amount, and the authorization will automatically drop off your account. Check with your financial institution to learn when you can expect them to release the funds back to your available balance.
If you attempted to sign up for a free trial but were charged the monthly fee, you may be ineligible for a free trial. If you no longer wish to have a Netflix account, you may cancel at any time by going to Netflix.com/CancelPlan.
If you are seeing charges on a new card that is not added to your Netflix account, your financial institution has automatically updated this information as a courtesy.
Financial institutions do this to ensure that accounts using recurring payments remain in good standing when a new card is issued. In some cases, your financial institution may also allow recurring charges to continue on an expired card. If you have any concerns about this process, please contact your financial institution.
At Netflix, we take fraud, identity theft, and other unauthorized access very seriously. If you suspect someone is paying for a Netflix account with your payment information without your consent, please contact us immediately.