Unrecognized charges from Netflix

Seeing charges on your statement that don't seem right? Getting charged when you shouldn't be? See below for how to fix.

Double/Multiple Charges

If you're seeing more than one charge on the same day and recently added a card to your account, one of them is likely an authorization hold.

  • Netflix never collects the authorization amount.

  • It'll be removed automatically, usually in 8 days or less. Check with your bank to confirm when the funds will be released back to your available balance.

If you are seeing more than one charge and you didn't add your card recently, it may be one of the following:

You may have more than one account

You or someone who uses your account could have mistakenly opened another account. This can happen by mistyping the email address or using a different email to sign in. If this happened to you, please contact us.

You may have a Netflix Streaming and DVD account

If you have both a Netflix streaming and DVD account, you'll see two separate charges from Netflix on your bill. These charges can be for different amounts depending on your plan.

Either plan can be cancelled at any time. To cancel your streaming plan, select the Cancel Membership button on your Account page. To cancel your DVD plan, select cancel DVD plan from your Account page.

Charged by Netflix but don’t have an account

Someone may have started an account with your payment method

If you never signed up for Netflix or suspect someone is using your payment information without your consent, please contact us immediately.

Still being charged after cancelling 

Your account may have been restarted

If your account was canceled but you’re still seeing a charge, you or someone who was using your account may have accidentally restarted it. 

Sign in to netflix.com and do the following:

  1. Cancel your account.

    • Go to netflix.com/cancelplan.

    • Select Finish Cancellation. Your account will close at the end of your current billing cycle, and you will not be charged again.

  2. Change your password to prevent future access to your account.

    • Go to netflix.com/password and change your password.

    • Make sure to check the box that says Require all devices to sign in again with new password. This will change your current password and sign out any devices where your account may still be signed in.

Still being charged after card expires 

Your bank may have updated your credit or debit card information

Some banks automatically update credit or debit card information when a new card is issued. In some cases, your bank may also allow recurring charges to continue. You can update your payment information or cancel the account from your Account page.

Charged different amount than expected

See Why did my Netflix price change?