Netflix crashes or closes

1. Unplug your device from power.

2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

1. Go to the Netflix home screen, then go left to open the menu.

2. Go to the bottom of the menu, then go right and select Get Help.

3. Select Sign out.

4. Sign back in, then try Netflix again.

If your device is on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

3. Sign back in, then try Netflix again.

If you can't find Get Help or Sign out:

1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. On the menu that appears, select Sign out, Reset, or Deactivate.

To fix this issue, you'll need to contact the company that made your device.

When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.

1. Update your device's firmware or software to the latest version.

2. Restore your device to its original settings, like when you first got it.

If they can't fix the problem or these steps didn't work, you'll need to use a different device to watch Netflix.

1. On your Amazon Fire TV remote, press the Home button.

2. Select Settings.

3. Select My Fire TV.

   • If you don't see My Fire TV, select System or Device.

4. Select Restart.

5. Try Netflix again.

1. On your Amazon Fire TV remote, press the Home button.

2. Scroll right and select Settings.

3. Scroll right and select Applications.

4. Select Manage installed applications.

5. Find and select the Netflix app.

6. Scroll down and select Clear data.

7. Select Clear data again.

8. Scroll down and select Clear cache.

9. Unplug your Amazon Fire TV from power for 30 seconds

10. Plug your Amazon Fire TV back in, then try Netflix again.

To uninstall Netflix:

1. Using your Fire TV remote, press Home .

2. Go to the Netflix app, then press Options .

3. Select Uninstall.

4. Select Uninstall again to confirm.

To reinstall Netflix:

1. Using your Fire TV remote, press the Netflix button.

2. Select Download, then select Open.

3. Try Netflix again.

1. Turn off your device. If your device has a power cable, unplug it.

2. Make sure your device is completely off, not just in sleep or standby mode.

3. Leave your device off for 15 seconds.

4. Turn on your device and try Netflix again.

1. Press the Home button on your Roku remote.

2. Highlight the Netflix app and press the star (*) button.

3. Choose Remove channel > Remove.

4. From the home screen, choose Streaming Channels.

5. Choose Movies & TV > Netflix > Add Channel.

6. Choose Go to channel.

7. Try Netflix again.

1. Turn off your phone or tablet. Make sure it's turned off, not just locked.

2. Turn it back on.

3. Try Netflix again.

If you're on your Android phone or tablet, open the Netflix page in the Play Store, then tap Update.

You can also update the Netflix app with these steps:

1. Open the Play Store app. If you don't have it, you might need to fix an issue with the Play Store.

2. In the Search bar, type "Netflix."

3. In the list, tap the Netflix app. If you can't find the Netflix app, follow the steps in this article instead.

4. Tap Update. If you don't see this option, the app is already up to date.

If your home network uses a Linksys RE6500 AC1200 Wireless Range Extender, download the latest firmware version for your region. This will be version 1.0.06.011 or later. If you experience any issues completing this update, please contact Linksys support.

If your home network doesn't use this wireless range extender, or if updating the firmware doesn't solve the problem, continue troubleshooting below.

1. Open the App Switcher by pressing the Home button twice. If your device doesn't have a home button, swipe up from the bottom of the screen and hold.

2. For every app in the list, swipe up on the app to quit it.

3. Open Netflix, then try again.

1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

   • If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

2. After 10 seconds, press the Sleep/Wake button.

3. Once your device powers on, try Netflix again.

1. Go to the home screen, then tap App Store.

2. Tap Search, and enter "Netflix".

3. In the list, find and tap Netflix, then tap Update. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.

4. When the update is done, try Netflix again.

1. Go to the home screen, then tap and hold the Netflix app.

2. Tap Remove app > Delete app > Delete.

3. Open the App Store and search for "Netflix."

4. Tap on Netflix, then tap the cloud icon to get the app. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.

5. When the app is installed, try Netflix again.

1. Open the Appstore app.

2. From the upper left, tap the menu , then tap App Updates.

3. In the list, find the Netflix app and tap Update. If the Netflix app isn't in the list, it is already up to date.

4. After the update finishes, tap Open and try Netflix again.

1. Turn off your device. If your device has a power cable, unplug it.

2. Make sure your device is completely off, not just in sleep or standby mode.

3. Leave your device off for 15 seconds.

4. Turn on your device and try Netflix again.

If your home network uses a Linksys RE6500 AC1200 Wireless Range Extender, download the latest firmware version for your region. This will be version 1.0.06.011 or later. If you experience any issues completing this update, please contact Linksys support.

If your home network doesn't use this wireless range extender, or if updating the firmware doesn't solve the problem, continue troubleshooting below.

1. Unplug your device from power.

2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

To fix this issue, you'll need to contact the company that made your device.

When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.

1. Update your device's firmware or software to the latest version.

2. Restore your device to its original settings, like when you first got it.

If they can't fix the problem or these steps didn't work, you'll need to use a different device to watch Netflix.

1. Turn off your device. If your device has a power cable, unplug it.

2. Make sure your device is completely off, not just in sleep or standby mode.

3. Leave your device off for 15 seconds.

4. Turn on your device and try Netflix again.

Delete Netflix

1. From the Apple TV home screen, highlight the Netflix app.

2. Press and hold the center of your remote's touch surface or clickpad until the Netflix icon starts to shake.

3. Press the Play/Pause button to delete the app.

4. Select Delete again to confirm.

Reinstall Netflix

1. From the Apple TV home screen, open the App Store.

2. Search for Netflix to find the app, then select Install.

3. Try Netflix again.

1. Go to the home screen, then select Settings.

2. Select System > Software Updates > Update Software.

3. If available, select Download and Install. If you don't see this option your device is already up to date.

4. Try Netflix again.

1. From the main Apple TV menu, navigate to Settings.

2. Select General.

3. Select Network.

4. Select Test Network.

5. Select OK.

6. Select Yes.

7. Select the download speed you expect from your internet connection.

If the connection test fails, see Apple's support site for help troubleshooting your Apple TV's connection to your home network. If the test succeeds, continue on to the next step.

1. From the Apple TV main menu, select Settings.

2. Select General.

3. Select Software Updates.

4. Select Update Software/Update automatically.

5. Select Download and Install.

6. Once the update is complete, try Netflix again.​

1. From the Apple TV main menu, select Settings.

2. Select General.

3. Select About.

4. Verify that your software version is 6.2.1 or above.

1. Turn off your device, then unplug your modem and router from power.

2. After 30 seconds, plug in your modem and router.

3. Wait 1 minute, then turn on your device.

4. Try Netflix again.

To fix the problem:

1. Follow Apple's steps to reset or restore your Apple TV to its factory settings.

2. After resetting your Apple TV and finishing the initial setup, try Netflix again.

1. Unplug your device from power.

2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

To fix this issue, you'll need to contact the company that made your device.

When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.

1. Update your device's firmware or software to the latest version.

2. Restore your device to its original settings, like when you first got it.

If they can't fix the problem or these steps didn't work, you'll need to use a different device to watch Netflix.

1. Turn off your device. If your device has a power cable, unplug it.

2. Make sure your device is completely off, not just in sleep or standby mode.

3. Leave your device off for 15 seconds.

4. Turn on your device and try Netflix again.

1. Unplug your device from power.

2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

1. Go to the Netflix home screen, then go left to open the menu.

2. Go to the bottom of the menu, then go right and select Get Help.

3. Select Sign out.

4. Sign back in, then try Netflix again.

If your device is on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

3. Sign back in, then try Netflix again.

If you can't find Get Help or Sign out:

1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

2. On the menu that appears, select Sign out, Reset, or Deactivate.

Use the links below to get steps to check for updates to your version of Windows, then try Netflix again.

• Windows 11

• Windows 10

• Windows 8.1

• Windows 7