Moving with Netflix

Moving within your current country

Streaming customers:

If you're moving within your current country, you may need to update your Netflix Household to continue watching Netflix and enjoy the same experience.

DVD customers:

Make sure to update your shipping address on your Account by selecting DVD shipping address. Your address change will take effect immediately. After you mail back your current discs, the next disc in your Queue will ship to your new address.

Moving to a new country

Streaming customers:

If you're moving to a new country where Netflix is available, there are a few things to be aware of:

• Pricing, billing currency, and available payment methods vary by country.

• You will continue to be charged the Netflix plan price in the currency of the country you signed up in.

  • To change the country for your account:

    1. Cancel your account.

       Note:

       We save your Viewing Activity for 10 months after your account closes so you can pick up where you left off when you rejoin. Your recommendations, ratings, and account details will also be saved for 10 months.

    2. Wait until the end of your billing period

    3. Restart your account (Note: you must be in the country you moved to at the time you restart your account)

• Your selection of TV shows and movies may change. Your choices for streaming and downloading will vary by country.

• Audio and subtitle options may change.

• Maturity ratings are different by country. Your parental control settings may need to be updated.

  • To update the maturity ratings on your profile to match those in the country you moved to, follow the steps above to change the country for your account.

  • If your account was set up with age verification, follow the steps above to change the country for your account.

• If you receive the Now on Netflix emails and move to a new country, the email will still show TV shows and movies for the country you signed up in. You can unsubscribe from it from your Communications settings.

If you're moving to a geographic location where Netflix isn't available, you can cancel your account.

DVD customers:

DVD shipments are only available within the United States.

If you move outside of the United States, you can cancel your DVD plan from your Account page.

Unless you’ve recently moved, you cannot change the country for your account.  

For troubleshooting questions, visit Netflix thinks I’m in a different country.