Netflix says 'Can't Connect to Netflix.'
If you get the error message:
Can't Connect to Netflix
It means information on your device needs to be refreshed. Follow the steps to fix the problem.
Android phone or tablet
Clear the Netflix app data
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Go to your device's home screen or apps list.
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Tap and hold the Netflix app, then tap App info.
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Tap Storage & cache > Clear storage > OK.
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Try Netflix again.
Sign out of Netflix
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Open the Netflix app.
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In the lower right, tap My Netflix .
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In the upper right, tap the Menu .
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Tap Sign Out , then tap Sign Out to confirm.
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Sign back into your Netflix, then try again.
Go to Netflix.com on a web browser
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Using a different computer or mobile device, connect to the same Wi-Fi or network as the device having the issue.
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Open a web browser, then go to netflix.com/clearcookies and sign in to your Netflix account.
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If you get the error NSEZ-403, it means we can't connect your account to the Netflix service right now. Please try again later.
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If you don't get an error in your browser while doing this step, there may be a different issue. Contact us for more help.
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iPhone, iPad, or iPod touch
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Open the Netflix app.
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In the lower right, tap My Netflix .
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In the upper right, tap the Menu .
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Tap Sign Out , then tap Sign Out to confirm.
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Sign back into your Netflix, then try again.
All other devices
We're looking into this problem. To help us investigate, contact us.