Netflix says 'Sorry, there was a problem communicating with Netflix. (T1-H1-W80072EFD)

If you see a message on your Windows 10 computer or tablet that says

Sorry, there was a problem communicating with Netflix. Please try again
(T1-H1-W80072EFD)

It indicates that our systems have detected that you are connecting via a VPN, proxy, or “unblocker” service. Because our content library can vary by region and these services hide your region, you may not be able to stream some movies and TV shows when connected in this way.

If you received this error while trying to play content that you believe is available in your region, follow the troubleshooting steps below.

Turn off VPNs and proxies

  • Disable any proxies, VPNs, or other software that might route your internet traffic outside of your current region.

  • Set your device's network settings to Automatic.

  • If you need help disconnecting from one of these services or restoring your connection's default settings, contact your device manufacturer or internet service provider.

If you use a VPN or proxy for work or for privacy

A VPN or proxy may prevent you from playing TV shows and movies that aren't available globally. Disable any VPNs or proxies and try Netflix again.

If you use an IPv6 proxy tunnel

Netflix doesn't support IPv6 proxy tunnel services over an IPv4 network. If you don't know if you're using one of these services, contact your internet service provider for help.

Note:
Netflix does support IPv6 connections provided by your ISP.

What to do next

If you disabled proxies, VPNs, or other routing software but still see this message, contact your internet service provider. They'll be able to determine why your IP address is associated with proxy or VPN use.