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Top 10 lists aren't showing

The Top 10 TV Shows and Top 10 Movies are lists that appear on the Netflix home screen, and update every day with the most popular titles on Netflix. If available in your region, Top 10 lists will automatically appear on your device with the most watched shows in your country. The Top 10 lists are also available at top10.netflix.com and are updated weekly.

If you don't see the Top 10 lists on your device, follow these steps to fix the problem.

Top 10 lists aren't available for the Netflix app for Apple TV or Windows computers.

Top 10 lists may not appear if you use a VPN that changes your country or internet location. Learn more about using a VPN with Netflix.

Note: Some antivirus software comes with a VPN that might be turned on. To learn more or get help, contact your antivirus software provider.

If you use a VPN, try turning it off.

If you aren't sure whether a VPN is turned on, follow the steps below.

  1. Open a web browser on a device that's on the same network as the device with the issue.

  2. Go to fast.com. Netflix will start a connection test.

  3. When the test stops, click Show more info.

  4. Next to Client, note the country.

  5. If the country doesn't match your location, your device or network has a VPN turned on. Try turning it off, then try Netflix again.

A few things to note:

  • Netflix Customer Service isn't able to help with VPNs because the steps are different for each VPN. If you need help, contact your VPN provider.

  • If you turned your VPN off and it didn't solve the issue, or the location from fast.com matches your location, move on to the steps below.

Top 10 lists may not appear if a TV show or movie in the list has a maturity rating that isn't allowed or is restricted by your Netflix profile's settings.

You can change your profile's allowed maturity rating and other parental controls from the profile settings section of your account. To learn more, go to Parental controls on Netflix.

Top 10 lists may not appear if the Netflix app on your device isn't on the latest version.

To update the app, follow the steps for your device.

The steps to update apps or software are different for each brand or model of TV or streaming device. Most devices receive app updates automatically, but you can typically update apps or software from the Settings or System menu.

To get the steps to update apps on your TV or streaming device, check the manual that came it or contact the company that made your device.

Check for firmware updates

  1. Press the Home  button on your Amazon Fire TV remote.

  2. On the right side of the screen, select Settings .

  3. Select My Fire TV.

  4. Select About.

  5. Select Check for Updates​.

  6. Try Netflix again.

    Note: You may need to install multiple updates to get to the latest firmware version.

Update the Netflix app

  1. From your Android phone or tablet, open the Netflix page in the Play Store.

  2. Tap Update.

Note: If you don't see this option, your app is already up to date.

Troubleshooting

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Update the Netflix app

  1. Go to the home screen, then tap App Store.

  2. Tap Search, and enter "Netflix".

  3. In the list, find and tap Netflix, then tap Update. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.

  4. When the update is done, try Netflix again.

Update the Netflix app

  1. Go to the home screen, then tap Appstore.

  2. In the upper left, tap Menu, then tap App Updates.

  3. In the list, find the Netflix app and tap Update. If the Netflix app isn't in the list, it is already up to date.

  4. After the update finishes, tap Open and try Netflix again.

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