Netflix Error UI-800-3 on Xbox 360

If you experience the error code UI-800-3 on your Xbox 360, it typically points to an Internet connectivity problem that's preventing you from streaming. Follow the troubleshooting steps below to resolve the issue.

Confirm your Xbox's DNS Settings
  1. Press the Guide button on your controller.
  2. Go to Settings and select System Settings.
  3. Select Network Settings.
  4. Choose your network and select Configure Network.
  5. Select DNS Settings and choose Automatic.
  6. Turn the Xbox off and back on.
  7. Try Netflix again.

If you need help adjusting this setting, visit Microsoft’s Xbox 360 support site for help.

Uninstall and Reinstall the Netflix App

If the steps above did not resolve the problem, we advise uninstalling and reinstalling the Netflix app.

Uninstall the App

  1. Begin from the Xbox Dashboard.
  2. Navigate to Apps.
  3. Select My Apps.
  4. Highlight the Netflix app.
  5. Press the X button for App details.
  6. Select Delete.
  7. Press Yes to confirm.

Reinstall the App

  1. From the Xbox 360 Dashboard, navigate to Apps.
  2. Select the Netflix tile to begin downloading the app.