Using Netflix on your Netgear set-top box

Welcome to Netflix on your Netgear set-top box! Use this article to learn about Netflix features and how to set up and sign out of your account. If you’re unsure if your device supports Netflix, follow the steps on the “Set up Netflix” tab to attempt to locate the Netflix app.

Netflix Features

Netflix is available on many Netgear devices.

Netflix streaming features on supported devices include:

Navigation:
On most devices, Netflix lets you browse through rows of movies and TV shows, including a row dedicated to your My List selections. Each row represents a category (Comedy, Drama, TV shows, etc) that we present to you based on what you’ve watched. More information about how we recommend and display movies on your device can be found here.

Older devices may not have rows of movie categories, but do allow you to scroll through My List, which you can create using the Netflix website.

Supported Regions:
Netflix is available in a number of countries across the world, and most devices will work wherever Netflix is available, though some older devices will only work in the country where they were purchased. See our Supported Region Map for details. If you are considering purchasing a new device, check with the manufacturer to see if it supports Netflix in your region.

Older devices may ask you to go to netflix.com/activate to set up your device. These devices only support Netflix in the US and Canada.

Resolution:
Most devices are capable of streaming Netflix in high definition on fast Internet connections and will play Netflix in their maximum supported resolution (see our Internet Connection Speed recommendations for more information).

Subtitles & Alternate Audio:
Learn how to enable subtitles, closed captions, and alternate audio (including 5.1 surround sound), which are available on many movies and TV shows. To check if your device supports 5.1 audio, go to any Netflix Original to see if there is a 5.1 audio option. If not, your device does not support this feature. Many devices will let you customize the appearance of subtitles and captions. Older devices will display subtitles and captions in their default appearance or are not configured to display subtitles.

Set up Netflix

To connect your Netgear set-top box to your Netflix account, make sure you are on the Home screen and select the option below that best describes your device.

Netgear NeoTV

  1. Press the Netflix button.
  2. Select Member Sign in.
  3. Enter your Netflix email address and password.
  4. Select Continue.

Your device is now connected. Enjoy!

Netgear Roku

Note: This device will need to be activated on the manufacturers website before you can use Netflix.

  1. From the main Home screen, select Netflix. If Netflix is missing, visit Netgear’s support site for assistance.
  2. Select Yes on the Are you a member of Netflix? screen.
  3. A code will appear. Enter this activation code at Netflix.com/Activate.

Your device is now connected. Enjoy!

  1. Press the Netflix button.
  2. Select Member Sign in.
  3. Enter your Netflix email address and password.
  4. Select Continue.

Your device is now connected. Enjoy!

Sign out of Netflix

If you want to sign out of the Netflix account on your device, the steps below will guide you through the process.

Netgear NeoTV PRIME (GTV100)

  1. From the Netgear NeoTV home screen, select the All Apps icon.
  2. Highlight the Netflix app
  3. Press and hold the OK button on the remote control until the application information screen appears.
  4. Select Clear Data on the application information screen. Netflix is now deactivated from your device.

Netgear NeoTV (NTV200)

  1. From the Netgear NeoTV home screen, select Settings.
  2. Select General.
  3. Select Restore Factory Settings.
  4. Select Deactivate Netflix. Netflix is now deactivated from your device.

Netgear NeoTV (NTV300)

  1. From the Netgear NeoTV home screen, select Settings.
  2. Select General.
  3. Select Restore Factory Settings.
  4. Select Deactivate Netflix. Netflix is now deactivated from your device.

Netgear NeoTV Pro (NTV300S)

  1. From the Netgear NeoTV home screen, select Settings.
  2. Select General.
  3. Select Restore Factory Settings.
  4. Select Deactivate Netflix. Netflix is now deactivated from your device.

Netgear NeoTV Max (NTV300SL)

  1. From the Netgear NeoTV home screen, select Settings.
  2. Select General.
  3. Select Restore Factory Settings.
  4. Select Deactivate Netflix. Netflix is now deactivated from your device.

Netgear Roku

  1. Press Home button to navigate to Netgear Roku Home Menu.
  2. Select Settings.
  3. Select Netflix Settings.
  4. Select Deactivate this player from my Netflix account.
  5. Select Yes.

Wait time: less than 1 minute